Why Replace Unified
Cutting costs isn’t the only reason. Replacing Microsoft Unified Support can help you reclaim control, improve service, and increase value for your organization.
The Microsoft Monopoly
Microsoft has built a support ecosystem that sidelines competition and limits customer choice—driving up costs while reducing leverage.
By creating artificial dependencies and blurring the lines between product and support, they keep IT leaders locked into an overpriced, underperforming system.
Choosing US Cloud breaks that cycle and brings competitive pricing, transparency, and true accountability back to the table.
Falling Quality Frustration
Under Unified, support tickets take longer. Escalations get ignored. And yet, year after year, Unified prices go up.
Many organizations find themselves paying more for less, stuck in a contract where service degradation is the new norm.
With US Cloud, support is fast, expert-led, and focused on your outcomes—not Microsoft’s margins.
Lost Investment Opportunities
The savings from switching away from Unified Support can be transformative—often freeing up hundreds of thousands (or even millions) annually.
That reclaimed budget can power strategic initiatives, fuel innovation, and give procurement leaders the opportunity to deliver high-impact value to the business.
US Cloud helps IT teams shift from reactive firefighting to proactive growth.
Vendor-Dictated Roadmap
When Microsoft controls your support agreement, they’re also steering your IT strategy.
You’re pushed toward what benefits their roadmap—not what’s best for your infrastructure, team, or business goals.
By moving to US Cloud, you regain autonomy and chart a course that puts your priorities front and center.
