Why US Cloud
US Cloud replaces your whole Microsoft Unified Support contract, providing a comprehensive, comparable, and affordable alternative
30%-50% Savings Guaranteed
With Unified Support costs skyrocketing, a more affordable choice is necessary for many enterprises.
Because US Cloud specializes in ONLY Microsoft support, we were able to create a leaner, more efficient operation unburdened by massive bureaucracy or fractured outsourcing.
We guarantee clients savings of at least 30% vs. their Unified quote. Larger or cloud-heavy clients often save considerably more.
US Cloud vs. Unified Support
Just being less expensive isn’t enough.
Alternative providers must be able to deliver reliable, high-quality support, around the clock, and for ALL Microsoft technologies.
Plus, Unified contracts are all-or-nothing. So, to truly replace it, all types of support options need to be covered.
See how US Cloud stacks up against Unified Support in this side-by-side service comparison:
Reactive and Proactive Support
US Cloud hours can be used for either Reactive (break-fix), or Proactive Support, with no restrictions.
Our specialized break-fix engineers each see thousands of tickets a year and are backed up by our proprietary AI-powered Knowledge Base.
Our Proactive teams offer clients support through thorough advisories, system health-checks, project consulting, and much more.
100% US-Based Engineers
US Cloud clients can expect to be connected directly with experienced, US-based engineers—never outsourced or offshored.
That means faster resolution times, real-time collaboration, and support that aligns with your business hours and time zone.
With clear communication and an average of 15+ years of experience, our team is ready when and where you need them most.
Unlimited Microsoft Escalations
US Cloud resolves over 80% of client tickets in-house, without escalating to Microsoft.
But when there is a problem that requires Microsoft’s involvement, we keep you connected. We escalate thousands of tickets a year and have a time-tested, proven model using long-term Premier Support for Partners contracts.
Unlike other providers, there are no limits, nor up-charges, when we escalate client tickets to Microsoft.
Flexible, Simplified Pricing
US Cloud has ultra-simple pricing with no hidden fees and Price Lock Guarantee for greater cost predictability.
Modeled after Microsoft’s retired Premier Support, buy just the hours you need and use them for either Reactive or Proactive Support. Need more hours? Top off at the same price, no penalties.
US Cloud also offers 30-day risk-free trials. With a 97% success rate, we’re confident you’ll stay.
A Time-Tested, Proven Model
Around-the-Clock Microsoft Support
Most IT support providers claim to have 24/7/365 coverage, but that is misleading.
Make-shift, unqualified, or repurposed engineering coverage for overnights, weekends, and holidays isn’t acceptable when a high-severity issue blows up at 2AM.
US Cloud does not use engineers that are “on-call” overnight, junior level Tier 1 staff, or project vs. break-fix experts. We have senior, Microsoft-certified support engineers awake, on-duty, and available no matter the time, or the time zone.
Replace Your Entire Unified Contract
Unified Support is all or nothing. So, getting partial or incomplete support from another third-party does no good.
US Cloud was designed based on Microsoft’s former Premier Support model – and to be a comprehensive replacement for Unified Support.
24 / 7 reactive break-fix, proactive support and consulting, DSE / EDE’s, expedited escalations and access to Microsoft resources – US Cloud checks all the boxes so you can finally ditch the ”Microsoft Tax” of Unified Support pricing.
All Microsoft Technologies Supported
US Cloud supports the entire Microsoft stack and has deep expertise on-staff in all major Microsoft technologies.
In any given quarter, US Cloud will resolve tickets for over 95% of Microsoft’s products. In the last 12 months we have worked on 100% of all Microsoft technologies.
And in addition to our in-house expertise, we work within our proprietary network of elite Microsoft Partners to provide unmatched depth and access to ultra-specialists for all Microsoft technologies.
Cloud, Hybrid, On-Premise Fully Supported
US Cloud supports all Microsoft products whether they are on-premise, hybrid, or in the cloud.
And although we do escalate to Microsoft for bugs or tenant issues, 70% of all cloud tickets we are able to solve in-house, without Microsoft involvement. Which provides faster resolutions and lower costs.
Ticket Response <15 min.
Faster Ticket Resolutions
While Microsoft is moving to soft estimates for response times, US Cloud does the opposite.
We provide financially-backed SLAs (service Level Agreements) that guarantee 15-minute initial response times to tickets of all severities 24/7. We actually average under 6-minutes.
We also provide contractual SLA’s for engagement times, ticket escalation times, and ticket follow up times.
Our average ticket resolution times are faster than Microsoft in any ticket category, with an average resolution time for high severity tickets of 2 hours.
Smooth Transition Onboarding
US Cloud’s dedicated Client Onboarding Team and your Technical Account Manager (TAM) make the switch from Microsoft fast and easy.
Unresolved tickets with Microsoft are captured into an ingest process and prioritized in our system. We set-up your users on our platform, conduct discovery on your environments, and train your staff.
Typically, clients can be up, running, and submitting tickets within two weeks of signing with US Cloud. And in under a week if necessary.
Finally, a real choice for Microsoft enterprise support.
Imagine if you could get high-quality, reliable Microsoft support – at half the cost. What would you do with the savings? Invest in innovation to drive competitive value? Attack technical debt or fund enhancements?
Maybe use the savings to preserve critical IT headcount?
Whatever your priorities, escape the Microsoft Support monopoly and fund your IT advantage
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