Flexible, Simplified Pricing
30%-50% Savings

US Cloud‘s Microsoft Enterprise Support offering was modeled after the now discontinued Microsoft Premier Support program that had been the standard for decades.

Our pricing model eliminates complex formulas or tiers of service — just ultra-fast response times guaranteed no matter the severity, time of day, or Microsoft technology.

Most importantly, we saved our clients an average of 39.5% in 2024 vs. their Microsoft Unified Support quote.

Buy Only the Hours You Need, Use Savings to Fuel Innovation

Stop wasting IT budget on the Microsoft Monopoly TAX that does nothing to move your business forward. Get the flexibility and affordability that comes with replacing Unified Support with US Cloud – and reinvest in reducing technical debt, preserving vital IT staff, or creating competitive advantage.

Simple, Flexible, Affordable
US Cloud Pricing

Our straight-forward, simplified pricing model allows clients to buy only the hours they need, at an affordable price. Hours can be used for reactive and proactive services interchangeably with no penalties or limit. We also offer volume and multi-year discounts available. No hidden fees. No pricey add-ons required.

How Our Pricing Works

US Cloud’s pricing is based on pre-negotiated, set hourly rates across a small number of service elements. No hidden fees or complex formulas, providing true cost certainty before and after the contract is signed.

Like the old Microsoft Premier Support model, US Cloud clients pay for a set number of hours estimated following a detailed review of:

Prior year’s Microsoft support logs
Inventory of Microsoft technologies in use
The client’s technical environments
Unified contract / quote (client’s choice)
Client analysis / specific request

Hours in a client’s “bank” are then consumed on-demand, only as needed for support. Buy just the hours you need and use them where and when you want.

Clients have full view into their account detail with US Cloud’s proprietary Customer Account Portal. This offers real-time data and BI dashboards to help keep track of balances, usage trends and trajectory, ticket history and details, billing, and more.

REAL Pricing Examples
Actual Client Unified Contracts vs. US Cloud Quote / Pricing

Largest Enterprise – Fortune 100, Global 500

Very Large Enterprise – Fortune 500, Global 2000

Large Enterprise – Over 5k Employees

Medium Enterprise – Over 1k Employees

Rate Lock!
No Price Increase Year 2

US Cloud offers “Rate Lock” as a standard benefit in your service agreement. This means that you pay the same rate for additional service hours with no penalty — up to 50% of your original annual purchase. For qualifying clients Rate Lock also guarantees the same rates in your first annual renewal.

Rate Lock allows US Cloud clients to estimate conservatively when buying support hours, without the uncertainty and potential loss of savings if they need more break-fix support or proactive project support later in the year. More affordable support, crucial flexibility, and lower risk. That is Rate Lock.

30-Day Risk Free Trials

Experience the transformative power of our third-party Microsoft support with a risk-free, proof of concept trial.

Our standard POC trial is 30-days and allows cancellation for any reason, no questions asked. Only pay for the service hours you actually used and that is it. In the end, 97% of the enterprises who test US Cloud Support stay with us following their trial.