US Cloud / Microsoft Comparison

Big Savings with US Cloud

We are so confident in our ability to save clients at least 30% vs. their Microsoft Unified Quote, we guarantee it.

With US Cloud’s simplified pricing model, buy just the support hours you need and add “top off” hours anytime at the same rate. No more pricing formulas or take-it-or leave-it negotiations. Take back control of your Microsoft enterprise support costs for good.

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Support & Service Comparison: Exec Summary

We are so confident in our ability to save clients at least 30% vs. their Microsoft Unified Quote, we guarantee it.

With US Cloud’s simplified pricing model, buy just the support hours you need and add “top off” hours anytime at the same rate. No more pricing formulas or take-it-or leave-it negotiations. Take back control of your Microsoft enterprise support costs for good.

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<15 min. Response and SLA’s

Microsoft = Service Level…

• Agreements
• Targets
• Goals
• No promises

US Cloud = Service Level…

• Guaranteed initial response times <15 minutes
• Financially-backed performance SLAs

Microsoft has continued to water down its “Service Level Agreements” to the point of nonexistence. No longer even pretending to be bound by SLAs, Microsoft provides zero guarantees or accountability regarding service levels and delays. Enhanced response times are available for select products, like Azure Rapid Response, but they carry big add-on costs above and beyond what you are already paying for Unified.

US Cloud in contrast offers financially-backed service guarantees written right into our annual client contracts. From initial response times, to engineer engagement, and even Microsoft escalation processes.

Problem Resolution Engineers:
US Cloud vs. Microsoft

Microsoft Unified = Offshored, siloed, understaffed

US Cloud = In-house, domestic, senior break-fix specialists

US Cloud Problem Resolution Support Engineers (PRSE) have an average of 14+ years of Microsoft support experience and we close OVER 80% of tickets in-house, without the need to escalate to Microsoft. Strictly L400 Microsoft-certified engineers, with ZERO offshoring. Clients can choose all USA-based teams for 100% data sovereignty or opt to utilize engineering resources in the UK and/or EU as well.

In contrast, Microsoft Unified Support service has been getting worse and worse every year, with much of it offshored. Take a look at your email chains from Microsoft Support. If anyone has a “V-” in their signature line, that is an outsourced vendor, likely overseas. Couple that with the need to fight through lower layers of L300 engineers plus “starting over “ and re-explaining your issue every time a shift changes or you are transferred to another team.

DSE / EDE Engineering Parity

Microsoft = Large expert bench, extra cost, some availability / responsiveness issues

US Cloud = Comparable, architect-level Microsoft-certified engineers for less

Designated Support Engineers (DSE), or Enhanced Designated Engineers as Microsoft has renamed them, are L600 engineers who function as technical leaders and drive technical excellence, helping clients get the most out of their Microsoft investments.

Both US Cloud and Microsoft provide these high-level engineering resources across the technology stack. These top-flight engineers are specialized experts on specific Microsoft technologies, offering deep expertise available on tap.

DSEs provide support through consulting engagements and advisories, IT project oversight and strategy review, and/or hands-on work within a client’s project teams to support implementations.

All Microsoft Technologies Supported

US Cloud supports the entire Microsoft stack and has deep expertise on-staff in all major Microsoft technologies.

In any given quarter, US Cloud will touch over 95% of Microsoft’s product line.

And in addition to our in-house expertise, we work within our proprietary network of elite Microsoft Partners to provide unmatched depth and access to ultra-specialists for all Microsoft technologies.