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3rd Party: The Microsoft Support Show – Episode 4.

Explore US Cloud’s proactive consulting services: Advisory, Project-Based Support, and DSE offerings that optimize IT and cut costs.
Published Nov 14, 2024
Mike Jones
Written by:
Mike Jones
3rd Party Episode 4 - Proactive Consulting Services

In this episode of The Third Party Microsoft Support Show, we dive into US Cloud’s Proactive Consulting Services and how they deliver more than just reactive support. Instead of waiting for issues to arise, our team works strategically with clients to optimize systems, reduce costs, and ensure IT environments are set up for success.

This week, Heath Madsen, Senior Director of Consulting Services, and Tipper O’Brien, Director of Marketing & Demand Generation, walk us through the three pillars of US Cloud’s proactive consulting approach:

  • Advisory Services: Providing clients with expert guidance on system configurations and policy best practices
  • Project-Based Support: Tackling large-scale projects, like health checks and Azure cost optimizations, with over 30% average savings
  • Dedicated Support Engineering (DSE): Building long-term partnerships that focus on tailored, ongoing support

In this episode, you’ll hear real stories of how proactive consulting saved clients millions, learn about key health check types, and discover what sets US Cloud’s consulting apart from competitors. Thinking about upgrading your IT support? This episode shows how a proactive approach can deliver lasting benefits and streamline costs.

Tune in to see why proactive consulting from US Cloud isn’t just an extra service – it’s the secret weapon for a resilient, cost-effective IT strategy.

Here’s the full 3rd Party – A Microsoft support Show from US Cloud, Episode 4:

Here’s the Full Transcript

Heath Madison

At US Cloud, we prioritize proactive consulting services to give our clients an edge. This includes advisory services, project-based support, and our Dedicated Support Engineer (DSE) offering. By working proactively, we help clients avoid potential issues, optimize their systems, and ultimately cut costs.

Tipper O'Brien

Absolutely, Heath. This proactive approach is about more than just fixing problems – it’s about creating a stable, reliable IT foundation. Could you break down the three main areas of our consulting services for our listeners?

Heath Madison

Of course. The first area is Advisory Services. Here, we provide expert guidance on everything from system configurations to best practices. This is all about being there for our clients and answering questions to keep their IT environment efficient and secure.

Tipper O'Brien

Then we move on to Project-Based Support, which involves larger, more resource-intensive projects, right?

Heath Madison

Exactly. Projects typically require 15 hours or more and cover things like health checks for systems such as System Center Configuration Manager, Conditional Access Policies, and Licensing Assessments. These projects ensure clients are fully optimized and can handle whatever comes their way.

Tipper O'Brien

Health checks are where US Cloud really shines. We’ve seen outstanding results here.

Heath Madison

Yes, definitely. Our health checks consistently drive results. For instance, we saved a client over $1.3 million annually with our Azure Cost Optimization services. In fact, our clients see around 30% in average Azure savings through these efforts.

Tipper O'Brien

And finally, we have the Dedicated Support Engineer (DSE) Offering, focused on building strong, ongoing partnerships.

Heath Madison

That’s right. With our DSE services, we offer personalized, consistent support – like having a team member dedicated to their success. This allows us to provide clients with proactive recommendations that truly align with their long-term goals.

Tipper O'Brien

So Heath, what would you say truly differentiates US Cloud’s third-party consulting services from the competition?

Heath Madison

Good question. Competitors might suggest hiring a SharePoint DSE or another specialist, but we keep things simple by managing everything in-house. This streamlined approach not only simplifies things for our clients but is also reflected in transparent, cost-effective pricing.

Tipper O'Brien

This approach really makes a difference, especially with clients moving between on-premise and cloud solutions. It’s clear that US Cloud’s proactive consulting approach helps clients stay agile and ahead of challenges.

Mike Jones
Mike Jones
Mike Jones stands out as a leading authority on Microsoft enterprise solutions and has been recognized by Gartner as one of the world’s top subject matter experts on Microsoft Enterprise Agreements (EA) and Unified (formerly Premier) Support contracts. Mike's extensive experience across the private, partner, and government sectors empowers him to expertly identify and address the unique needs of Fortune 500 Microsoft environments. His unparalleled insight into Microsoft offerings makes him an invaluable asset to any organization looking to optimize their technology landscape.
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