Microsoft Premier Support
Microsoft Unified Enterprise Support
Comparing Microsoft Unified and Third-Party Support – Webinar.
Overview:
Watch “Comparing Microsoft Unified and Third-Party Support”
IT Procurement and department managers are very familiar with third-party support options for some of the big software giants, such as Rimini Street for SAP and Origina for IBM, but the third-party support Microsoft is still in early days. So, what should you be looking for in a partner? Besides faster support and more efficient cost, we’ll walk you through some of the main IT research Unified Support analyst questions you should be asking as you evaluate your Microsoft Unified Enterprise.
Key Takeaways
- Recent layoffs of 3k support engineers are putting Microsoft further behind the ball.
- US Cloud solves 85% of tickets in house and offers a white-glove escalation for backend issues.
- GDAP offers additional compliance insight, that Microsoft just can’t offer.
- If you want Proactive services from Microsoft, make sure you schedule well in advance!!!
- Microsoft Unified Enterprise model is a complicated pricing algorithm that is based off of your Azure spend, user, and server spends from the last 5 years…but it doesn’t have a thing to do with the level of support you really need.
