Don’t Rely on Twitter for Your Azure Premier Support.

Companies worldwide continue to adopt various types of cloud computing to power their businesses at a high rate.

The global infrastructure as a service (IaaS) market grew from $65.87 billion in 2021 to $83.63 billion in 2022 at a compound annual growth rate (CAGR) of 27.0%. The software-as-a-service (SaaS) industry in 2021 was estimated at approximately $152.18 billion. In 2022, this value increased to $176.62 billion, growing by around 16% in one year. In 2023, the value of the SaaS market is expected to reach $208.1 billion, which is 17.5% more than in 2022. Although much smaller than SaaS and IaaS, platform-as-a-service (PaaS) is expected to continue to grow as well. In 2020, the PaaS market had an estimated value of $47.29 billion. Forecast to maintain a compound annual growth rate (CAGR) of 13% for the period from 2020 to 2025, it’s expected to reach $88.11 billion by the end of it.

While Amazon Web Services continues to dominate the public cloud market with  32% of market share in 2022, Microsoft Azure is gradually catching up to Amazon with 21% of the market.

Azure also currently holds nearly one-third of the installed base measured by application workloads. In 2022, Google Cloud is growing the fastest at 45% while Microsoft Azure and Amazon AWS have slowed  to 40% and 35% respectively.

Cloud technology is meant to simplify your path to success: That’s the multi-billion dollar bet companies are making year after year. In order to achieve this business nirvana, however, you need to maximize your cloud assets. In order to maximize them, you need the right support system and resources to fortify the investment you’ve made and make you more productive moving forward.

In short, you need a trusted partner. Is Microsoft that trusted partner for Azure services and support? Anyone who purchases Azure services receives the basics: subscription and billing management, a dashboard to assess the health of your Azure environment, and the ability to Tweet @Azuresupport or visit forums to troubleshoot issues.

Yes, Twitter. Imagine the look on your CEO’s face when you say during a system outage that you’re on top of it and you are awaiting a Direct Message reply from @Azuresupport on Twitter. While you’re constantly refreshing your Twitter feed in the hopes that someone has acknowledged your need, the questions may abound: Why didn’t we pay for premium Microsoft Unified Support? The CFO may explain, and rightfully so, that the transition to Unified Support is only for companies that have a large enough install of Microsoft services and will eat up nearly 40% of your total licensing costs on support and maintenance.

Don’t allow yourself to be in this scenario. For Azure customers who prefer a higher level of technical support, US Cloud offers Azure Premier Support that helps everyone from individual developers to multi-national organizations get the most out of their Azure subscription. With break-fix technical support including rapid response to mission-critical applications, Azure Premier support gives you access to the best available Azure know-how, resources, and best practices for 30% less than Microsoft Unified Support.

Here’s the US Cloud difference:

1. Rapid, Business Critical Support for Microsoft Azure: Business applications and platforms leveraging public cloud services like Microsoft Azure require around-the-clock availability, lightning-fast user response, and resiliency to handle unforeseen events. Microsoft Cloud includes these capabilities today and now so can your support team. By subscribing to US Cloud Azure Premier Support, you can expect a 6-minute initial response time – 5 times faster than the absolutely quickest response time you could pay for from Microsoft – from a US citizen, access to a dedicated team of trusted advisors, and access to proactive services.
2. Dedicated Team of Trusted Azure Advisors: Getting expert, real-world advice and support is critical to maintaining your cloud-based application and platform. With Azure Premier Support from US Cloud, your support account manager, along with a dedicated team of knowledgeable Azure support experts, will work with you to understand your Azure environment, business needs, and requirements to ensure you receive the best Azure Premier support experience possible. Microsoft can’t guarantee you will have a dedicated person, and even if you do, you’ll have to fight hard to have a backup who is knowledgeable enough in your environment to prevent you from having to start from scratch if you do encounter a business-critical issue.
3. All-American Azure Support Team: Azure Premier Support engineers at US Cloud are all US citizens which sets us apart even from Microsoft. Azure Premier Support from US Cloud is never outsourced and fully ITAR compliant. If you need US citizens supporting your Microsoft Azure Government environment, US Cloud Azure Premier Support is the right choice.
4. Proactive Services to Maximize Azure Uptime and Performance: In addition to a 6-minute initial response time and access to All-American Azure trusted advisors, we know it is best when problems can be avoided entirely. With Azure Premier Support from US Cloud, our team of Azure experts will work with you to understand your needs and recommend proactive services to maximize your Azure uptime and improve performance.

Azure Premier Support

Delivers a comprehensive, complete, and flexible support plan keeping Azure systems and applications running and healthy – whether on-premises, hybrid or in the cloud.

Relying heavily on Microsoft Azure means that when you have a problem, you need to be able to call and talk to an Azure expert right away. Don’t wait for a call back or, even worse, a Tweet when your systems are down.

With US Cloud Premier Support for Azure, there’s no need to feel helpless.