Q2 2020 MSFT PREMIER/UNIFIED SUPPORT – RESEARCH ANALYSTS REPORT
Get the latest Microsoft Premier/Unified Support in-depth research and analysis from Gartner, Forrester and IBRS. Uncover hidden costs, renewal strategies, and save up to 50% with proven alternatives like US Cloud.
Microsoft Enterprise Support Pricing
MS Unified Support
Unified Support Performance Plan – $175k minimum.
Charged as a percentage of your spending: Server 12%, User 10%, Cloud 12%
The biggest sticking point for enterprise MSFT Premier Support agreements is the Technical Account Manager (TAM) pricing and quality of service.
Support for Products Without Software Assurance (SA)
300-400% increase in support costs punishing enterprises without SA.
5 Year Lookback for License Only Purchases
Particularly harsh for enterprises who have recently moved to SA/online.
3 Year Unified Pricing Forecast – 57% Sticker Shock
The transition from Premier to Unified will cost somewhere between 25-100% for most Microsoft enterprise customers. As recommended by all 3 analyst groups, ask to spread the transition cost over 2-4 years.
Microsoft claims a cap on year over year (YOY) Unified support cost increase of 10%.
With an average 50% transition cost to Unified cost + 7% YOY Unified cost increases, enterprises can expect a 19% increase per year, over the next 3 years for Microsoft Unified support.
In addition, a sleeping giant is stirring that most organizations are overlooking. Microsoft Cloud consumption. This is the number 1 performance metric at Microsoft. It is also a key variable in your Unified cost metric. As you consume more cloud services from Microsoft, your Unified Support costs increase. With Microsoft’s mantra to increase your cloud consumption year over year, there is high likelihood your Unified Support costs will surpass 57%.