Client Success Stories

Procurement and IT Leaders discover millions in savings and operational gains

At US Cloud, we believe the best indicator of the value we offer comes directly from the IT leaders we serve. Our customer success stories showcase how organizations across industries are reducing costs, improving response times, and gaining control by switching from Microsoft Unified to US Cloud.

Real-world Examples

These real-world examples highlight the challenges our clients faced—and the results they’ve achieved with expert third-party Microsoft support. Explore their journeys and see how your enterprise could benefit next.

Azuria Water Solutions needed advanced support without the sales pitch. When Unified hiked prices (again), they knew they had to find something better.

Azuria Water Solutions

When they switched to US Cloud, Azuria Water Solutions (formerly Aegion) found the better support with more personalized expertise they were looking for. Learn More

Amedisys needed a Microsoft support solution that advocated for their complex IT architecture. Then they found US Cloud.

Amedisys

Years later, Amedisys continues to find value in support from US Cloud with effective ticket resolution and proactive care. Learn More

In just three months, Boehringer Ingelheim has seen stronger responsiveness and proactive engagement from US Cloud compared to Microsoft’s direct support.

Boehringer Ingelheim

In just three months, Boehringer Ingelheim has seen stronger responsiveness and technical expertise from US Cloud than from Microsoft support, with proactive management and clear communication already driving measurable IT improvements. Learn More

The team at Bottomline Technologies had enough of Microsoft Unified Support, but they were afraid to leave. Here’s what they did next.

Bottomline Technologies

After thoroughly vetting third-party Microsoft support, the team at Bottomline Technologies has renewed its contract with US Cloud every year since the switch. Learn More

Brown University restored trust in Microsoft support with US Cloud, gaining consistent expertise, timely resolutions, and a true technical partnership.

Brown University

After Microsoft Unified Support shifted from technical expertise to sales-driven conversations, Brown University’s IT team knew they needed something better. With US Cloud, they regained fast resolutions, consistent account management, and a true partnership their team can rely on. Learn More

With US Cloud, Caltrol unlocked secure, scalable access and 99%+ uptime, ensuring real-time asset visibility for clients in highly regulated industries.

Caltrol (Emerson)

Caltrol needed Microsoft support that could deliver real-time visibility, strict security, and reliable uptime for high-stakes industries. With US Cloud, they unlocked scalable user access, 99%+ uptime, and faster support that keeps critical fieldwork moving. Learn More

As Unified Support costs kept rising, Canon Europa needed a viable Microsoft Support placement that wouldn’t fail.

Canon Europa

After switching to US Cloud, the Canon Europa team actively measured onboarding success to an updated support model. Here’s what they found.Learn More

By replacing Microsoft Unified with US Cloud, CVHS cut ticket resolution from months to days and gained a partner that feels like part of their own IT team.

Catawba Valley Health System

When Microsoft Unified Support slowed down critical IT operations, Catawba Valley Health System knew it was time for a change. By switching to US Cloud, they gained faster response times, clearer communication, and a true partner that feels like part of their own team. Learn More

Instead of rising costs and bloated contracts, Essential Energy was seeking affordable support they could actually use.

Essential Energy

The Essential Energy team switched to US Cloud and found dependable help with predictable costs.
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Evergy reduced Microsoft support costs and secured faster, more reliable service with US Cloud, keeping energy delivery efficient and dependable.

Evergy

When Microsoft’s rising costs and outsourced support began to strain operations, Evergy knew it was time for change. By switching to US Cloud, they secured faster, more reliable service at a predictable price—without sacrificing performance across their critical utility systems.

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Highmark Health requested third-party Microsoft support from US Cloud for their complex infrastructure.

Highmark Health

After developing a knowledgeable relationship with their TAM and seeing tangible results, the Highmark Health team isn’t going back to Unified. Learn More

Modernization is crucial for utility organizations. MLGW needed Microsoft support that didn’t hinder their progress.

Memphis Light, Gas and Water

After switching to US Cloud, MLGW found third-party Microsoft support that increased responsiveness—and progress—without sacrificing support quality.

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The team at Parkland Health was tired of unreliable support from Unified (despite the ever-rising costs). It was time for a change.

Parkland Health

After switching to US Cloud, Jeff and his team found the experts who solve problems instead of selling or pushing tickets down the queue.

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KeyBank replaced Microsoft Unified with US Cloud to achieve faster escalations, transparent communication, and enterprise-grade support for critical banking operations.

KeyBank

KeyBank needed a support partner that could handle complex Microsoft escalations without the delays and inefficiencies of Unified Support. With US Cloud, they gained faster responses, transparent communication, and a flexible partner that keeps critical banking operations moving. Learn More

UHS needed a support partner to replace costly Premier Support with reliable help during urgent, patient-critical moments.

Universal Health Services (UHS)

After switching to US Cloud, UHS found consistently rapid responses and a dependable, relationship-driven support model that outperformed Microsoft.
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The team at West Monroe needed a true Microsoft expert to fill a knowledge gap in their internal IT team.

West Monroe Partners

By depending on US Cloud for expertise, essential solutions were implemented for the company, keeping their customers’ trust intact.
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The Top 3 Negotiation Tactics Enterprises Must Know Before Signing a Microsoft Azure Consumption Commitment (MACC)

Published Mar 10, 2026

Don't sign your Azure MACC before reading this strategic guide for CIOs, IT finance leaders, procurement, and cloud platform owners.

Microsoft EA Price Reset: How a $10M Enterprise Agreement Becomes $12.5M — and What to Do About It

Published Mar 03, 2026

Reduce the 25% Microsoft EA price increase from $12.5M to $10M with these proven tactics from Fortune 500 IT Procurement and Sourcing teams.

The Microsoft Support Industrial Complex: How Unified Support Became a $10B Tax on Enterprise Innovation

Published Feb 24, 2026

Microsoft Support costs may be draining 9–11% of your EA. Discover how Unified Support became a $10B tax—and how to reclaim innovation budget.

Get an estimate from US Cloud to get Microsoft to lower its Unified support pricing

Don't Negotiate Blind with Microsoft

91% of the time, enterprises that bring a US Cloud estimate to Microsoft, see immediate discounts and faster concessions.

Even if you never switch, a US Cloud estimate gives you:

Real market pricing to challenge Microsoft’s “take it or leave it” stance
Concrete savings targets – our clients save 30-50% vs Unified
Negotiating ammunition – prove you have a legitimate alternative
Risk-free intelligence – no obligation, no pressure

“US Cloud was the leverage we needed to cut our Microsoft bill by $1.2M”
— Fortune 500, CIO