Evergy Success Story

Evergy Powers Reliability and Efficiency with US Cloud

Success Story Overview

Evergy, a major utility provider serving over 1.5 million customers across Kansas and Missouri, is on the front lines of modernizing energy delivery. With a deep reliance on Microsoft technologies across a vast IT ecosystem, Evergy needed support that could match the pace and complexity of its business. This utility company relies on Microsoft systems to synchronize everything from field operations to power plants and customer service.

After experiencing rising costs and declining value from Microsoft Premier Support, the Evergy team sought a more responsive, cost-effective solution. Their answer: US Cloud.

Quick Stats

Organization: Evergy

Location: Missouri

Industry: Energy & Utilities

Size: Medium (500 – 1,000 employees)

Why They Replaced Unified: Rising costs, low support value

Challenges

Escalating Costs: Microsoft support pricing increased significantly, placing pressure on Evergy’s regulated utility budget.
Lack of Value: Despite the cost, the quality of Microsoft’s support—including responsiveness and expertise—was inconsistent and increasingly outsourced.
High Stakes IT: From wind farms to mobile field devices, Evergy’s infrastructure depends on seamless tech operations to ensure energy reliability—even during major storms.

The Search for a Better Option

As a utility company with strict regulatory oversight and budget accountability, Evergy couldn’t afford to overpay for underperforming support. The team asked tough questions: Are we getting our money’s worth? Are there alternative support models that can deliver equal or better service at a lower cost?

The answer came in the form of US Cloud, a dedicated Microsoft support alternative focused on affordability and accountability.

The US Cloud Difference

According to Matt Adams, a senior leader at Evergy, US Cloud provided something Microsoft couldn’t: true partnership.

“With US Cloud, we feel like we’re treated as an actual client. With Microsoft, it felt like we were just another number. Now they outsource much of their support, so it’s the luck of the draw who you get. With US Cloud, I know that if there’s ever an issue with a ticket, I can reach out to our Technical Account Manager directly and get guidance or attention on the matter.”

Key benefits realized by Evergy include:

Cost Savings: Transitioning from Microsoft Premier Support allowed Evergy to significantly reduce support expenses while maintaining high service levels.
Responsive Support: Whether the issue is with Azure, emerging Microsoft technologies, or legacy systems, US Cloud delivers timely resolutions—without the wait or complexity of navigating Microsoft’s tiers.
High Confidence: The Evergy team has greater trust that issues will be addressed quickly, correctly, and with a personal touch.

Ongoing Impact

Evergy continues to evolve, embracing new technologies like AI and auto-remediation tools to deliver more reliable, efficient service. As those innovations grow, so does the importance of agile, high-quality support.

Meanwhile, the cost for maintaining this support system remains price-locked, so support costs remain predictable despite their growth.

“It’s like buying a warranty on a car—you don’t need it every day, but when you do, it needs to work,” says Adams. “With US Cloud, it does.”

Conclusion

For Evergy, switching to US Cloud was more than a cost-cutting measure—it was a strategic decision that aligned support quality with business demands. With personalized service, faster resolutions, and measurable value, US Cloud has become a trusted extension of Evergy’s IT team.

Interested in making the switch from Microsoft Unified to US Cloud? Contact us today to learn how we can support your mission-critical Microsoft environment.