Caltrol Emerson Success Story
Caltrol Unlocks Real-Time Asset Access with Secure, Scalable Microsoft Support from US Cloud
US Cloud Updates Support for Secure and High-Visibility Service
Caltrol provides flow management and engineering solutions to Fortune 500 clients in high-stakes industries like oil and gas, nuclear energy, food production, biosciences, and more.
As part of its digital evolution, Caltrol sought a cloud-based solution that could scale with its users, provide secure access to asset data, and maintain high availability in the field. They turned to US Cloud for a third-party Microsoft support solution that delivered on all fronts—with enterprise-grade security, flexible access controls, and fast, expert support.
Quick Stats
Organization: Caltrol (Emerson Impact Partner)
Location: Nevada (United States)
Industry: Automation Machinery Manufacturing
Size: Medium (500 – 1000 employees)
Why They Replaced Unified: Lagging insights, low security control, inconsistent uptime
Challenges
As Caltrol expanded its cloud strategy, several key challenges emerged:
- Scalable User Access: They needed a platform to support hundreds of users—both internal and external—with easy, secure access.
- Real-Time Asset Visibility: Their clients require immediate insight into inspections and calibrations happening in the field.
- Security Requirements: Supporting clients in the nuclear field (as well as in other regulated industries) means strict confidentiality and data protection standards.
- Demanding Reporting Needs: As client expectations grew, so did the demand for customized reports and flexible data presentation.
- Reliability in the Field: Any downtime can disrupt critical site work—consistent uptime is non-negotiable.
A Better Flow: Meeting Expectations and Going Beyond
With US Cloud, Caltrol found a Microsoft support partner that could match the complexity of their environment with the agility they needed:
- Rapid deployment of a cloud-based model allowed Caltrol to assign permission-based access to clients and field engineers with ease.
- Real-time data delivery means customers can view calibration or inspection results instantly on any device.
- Robust security controls meet the high bar required for nuclear facilities and industrial operations.
- Scalable architecture enables seamless access for hundreds of users without performance degradation.
“That’s what led us to you — easy accessibility and a cloud-based solution that just worked,” said Bill Flader, Caltrol
The US Cloud Advantage
From day one, US Cloud delivered more than just Microsoft support — it delivered confidence and control:
- 99%+ Uptime: Critical when teams are in the field performing surveys and need immediate access to tools and data.
- Responsive Ticketing: Issues are quickly triaged by real engineers who actively troubleshoot and resolve problems — fast.
- Customized Reporting Support: As client demands shift, Caltrol can adjust how data is delivered, ensuring flexibility without IT bottlenecks.
“We open a ticket and usually hear back almost immediately. Responsiveness has been crucial for us,” said Flader.
Always-On Support That Keeps Business Flowing
With US Cloud, Caltrol has future-proofed its client service model by blending reliability, security, and adaptability. With support from US Cloud, their team now depends on:
- Faster, smarter Microsoft support keeps fieldwork moving.
- Trusted uptime supports plant operations without interruption.
- Flexible user and reporting tools adapt to customer demands over time.
Conclusion
Caltrol’s partnership with US Cloud showcases how modern industrial service providers can maintain strict security and compliance standards while offering next-gen accessibility and support. By replacing Microsoft Unified Support with US Cloud, they’ve gained a flexible, enterprise-ready support model that empowers both customers and field teams — all while improving reliability and responsiveness across the board.
| Benefit | Before US Cloud | After US Cloud |
|---|---|---|
| Real-Time Asset Access | No | Yes |
| Secure, Scalable User Access | Limited | Hundreds of Users |
| Custom Reporting Flexibility | Rigid | High |
| Ticket Response Speed | Slow/Varied | Consistently Fast |
| Uptime in the Field | Inconsistent | 99%+ Uptime |
