Videos
Third-Party Microsoft Support in Action
See third-party Microsoft support come to life. Our video library cuts through the noise with expert insights, myth-busting comparisons, and real-world savings strategies—all from the leader in third-party Microsoft enterprise support.
From Microsoft Unified Support myths to Azure licensing breakdowns, you’ll hear directly from experts who know the industry, including IT leaders, support engineers, and real clients. Whether you’re exploring alternatives or ready to make the switch, these videos deliver the clarity you’re looking for.
Microsoft Premier Support Switching to US Cloud
- Were you determined to leave Microsoft Premier Support?
- When did you realize you COULD leave Microsoft?
- Did your relationship with Microsoft suffer after switching?
- How has it gone so far with US Cloud support?
- How fast or responsive has US Cloud been?
- What about ticket resolution times?
- What do your engineers think about US Cloud?
- Any regrets moving to US Cloud for Premier Support?
Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. Their renewal with US Cloud is testimony that the best Microsoft support doesn’t come from Microsoft it comes from US Cloud.
US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation. Learn more at: http://www.uscloud.comShow More
Microsoft Premier Support Switching to US Cloud
Former Microsoft Premier Support client discusses his experience leaving Premier Support and moving to US Cloud. Hear about their discovery of US ...
Why Emerson Caltrol Chose US Cloud for Microsoft Support
Discover how Emerson Caltrol, a leader in flow management for industrial sectors, leveraged US Cloud’s third-party Microsoft support to enable a ...
Microsoft Unified Support Pricing: We Saved 50% at US Cloud on Microsoft Support
IT Operations Manager, Ryan H., discusses big price increases for his Microsoft Unified Support -- and how much he saved by switching to US ...
Resolving a Critical Azure Outage in 1 Hour – How US Cloud Delivered for Bottomline Technologies
In this interview clip, Bottomline Technologies’ Bob Love recounts how he and his team faced a major outage in their Azure tenant—impacting ...
Why Microsoft Unified Support Feels More Like Sales Than Support | US Cloud Interview with UHS
When every support call turns into “Are you ready to buy another product?” or “There’s a SKU for that,” your IT team’s real challenges get lost. ...
How US Cloud Rescued a Microsoft Azure Outage – A Real Client Story
Join Bob Love, Senior IT Leader at Bottomline Technologies, as he recalls a high‑stakes Azure tenant outage affecting healthcare customers, and ...
Better Than Unified: Expert IT Review of Support That’s Faster and More Responsive | US Cloud
When Dormakaba’s teams needed Microsoft “chalk and talk” sessions or ticket escalations, months-long delays slowed their projects. That changed ...
Real Talk from a Client: Why US Cloud’s Microsoft Support Delivers. #microsoftsupport
Gain insight into how US Cloud delivers Microsoft support rivaling the vendor’s own team. Hear from Bob Love at Bottomline Technologies on how ...
Why We Won’t Go Back to Microsoft Support | US Cloud Client Testimonial
Thinking about switching back to Microsoft support? For many organizations, the answer is no—even if Microsoft lowered its costs. In this short ...
Bottomline’s Microsoft Support Switch: Night-and-Day Better ROI Than Unified Support | US Cloud
What happens when a global financial tech company leaves Microsoft Unified Support for US Cloud? For Bottomline, the difference was night and ...
Client Story: Why Bottomline Switched from Microsoft Support to US Cloud
Bob Love of Bottomline Technologies shares his team’s firsthand experience with Microsoft Premier/Unified Support and how switching to US Cloud ...
Seeing US Cloud as a Real Replacement to Microsoft Support
When Microsoft changed our client's account team and transitioned them to a new TAM, things started to fall apart. Even though they had definite ...
Why We Switched to US Cloud (and Aren’t Going Back to Microsoft)
Switching from Microsoft support to US Cloud was a no-brainer. In this testimonial, you’ll hear why one organization: ✅ Found the transition to ...
First-Hand Review: Why Bottomline Technologies Made the Switch from Unified to US Cloud
Low anxiety, high reward. Bob Love of Bottomline Technologies shares his team’s first‑hand experience of moving away from Microsoft Support to ...
Why Switch to US Cloud: Faster Microsoft Support You Can Count On (Like Night and Day vs. Unified)
When it comes to resolving support tickets, the difference between Microsoft and US Cloud is night and day. In this client testimonial, you’ll ...
Why Microsoft Unified Support Isn’t Enough Now – Client Reality Check from Bottomline Technologies
Senior IT leader at Bottomline Technologies, Bob Love, shares his candid experience with Microsoft’s Premier/Unified support—what was promised ...
Make the Switch to US Cloud—It's Worth Trying Out. Microsoft Will Welcome You Back Anytime.
Thinking about switching from Microsoft support? Many organizations have—and they aren’t looking back. In this client testimonial, you’ll hear ...
Why US Cloud Support Beats Microsoft’s “One of 120 Customers” Approach | Interview with UHS
When you’re one of 120+ clients under a Microsoft TAM, responsiveness takes a backseat. At US Cloud, our clients see the difference: faster ...
Why Dormakaba & Bottomline Left Microsoft Unified for US Cloud Third-Party Support
Two IT leaders share their firsthand experience switching from Microsoft Unified Support to US Cloud—and why it just made more sense than ...
How to Confirm ROI Before Switching from Microsoft Unified Support | US Cloud Client Insights
Before switching from Microsoft Unified or Premier Support, every IT leader asks: Will it really pay off? In this video, Bob Love (Bottomline) ...
How Dormakaba Overcame the Fear of Leaving Microsoft Support | US Cloud Success Story
When Dormakaba made the switch from Microsoft Unified to US Cloud, they faced one big question: “Can third-party Microsoft support really match ...
How One IT Leader Escaped Microsoft Unified 3x Price Hike by Switching to US Cloud
When Microsoft retired Premier Support, one IT leader faced a Unified renewal that was more than triple the cost. Instead of accepting it, they ...
Switching from Microsoft Unified to US Cloud: Faster Support & Lower Cost (Client Review)
Senior IT leader Bob Love from Bottomline Technologies shares the experience of moving his team from Microsoft Premier/Unified Support to ...
Why Enterprises Are Choosing US Cloud Over Microsoft Unified Support to Avoid Unnecessary Downtime
When downtime strikes, minutes matter. For many enterprises, Microsoft Unified Support doesn’t deliver the responsiveness IT leaders need to keep ...
Why We Left Microsoft Unified Support for US Cloud | Bottomline Technologies #microsoftsupport
At US Cloud, we believe enterprise Microsoft® support should deliver faster response, deep senior‑engineer expertise, and transparent value—not ...
Why These IT Leaders in Finance and Manufacturing Left Microsoft Unified for US Cloud Support
Two enterprise IT leaders—Bob Love of Bottomline and Geoff Stone of Dormakaba—share why they made the switch from Microsoft Unified to US Cloud’s ...
Why UHS Walked Away from Microsoft Unified Support and Switched to US Cloud
When UHS faced poor service and a 3x price increase for Microsoft Unified Support, leadership knew it wasn’t sustainable. Hear from Kristin Mondi ...
Why Bottomline Chose US Cloud Talent Over Microsoft Unified Support | Client Review
Bob Love of Bottomline Technologies shares how US Cloud overcame the common concerns enterprises have when moving away from Microsoft’s Unified ...
Why IT Leaders Are Choosing US Cloud Over Microsoft Support | Client Testimonial
Hear firsthand from Bob Love at Bottomline Technologies about the real reasons his team switched from Microsoft’s “Unified” (Premier) support to ...
Why We Switched to Third-Party Microsoft Support | US Cloud Client Review
Hear firsthand from a long-time Microsoft user on why this team decided to leave the Microsoft ecosystem and move to third-party Microsoft ...
The Top 3 Negotiation Tactics Enterprises Must Know Before Signing a Microsoft Azure Consumption Commitment (MACC)
Published Mar 10, 2026
Microsoft EA Price Reset: How a $10M Enterprise Agreement Becomes $12.5M — and What to Do About It
Published Mar 03, 2026
The Microsoft Support Industrial Complex: How Unified Support Became a $10B Tax on Enterprise Innovation
Published Feb 24, 2026
Don't Negotiate Blind with Microsoft
91% of the time, enterprises that bring a US Cloud estimate to Microsoft, see immediate discounts and faster concessions.