The Proven Microsoft^® Support Replacement

US Cloud is the only Gartner-recognized independent third party providing a legitimate, full replacement for Microsoft Premier & Unified Support. (See Aug 2021 Gartner Market Guide for Independent third-party Support for IBM, Oracle, SAP, and Microsoft).

• 30% to 50% savings vs. Unified Support
• FASTER Initial Response, Sr. Engineer Engagement, and Time-to-Resolution (all severities)
• Financially-backed Service Level Agreements (SLA’s)
• Senior Microsoft-certified engineers staffed around the clock (Level II – Level IV / DSE)
• 100% US-based, domestic engineers. ZERO offshore – Support Sovereignty
• 85% of tickets resolved in-house, including cloud technology like Azure and O365
• Managed Microsoft escalation available through priority Microsoft Premier Support for Partners
• True Technical Account Managers (TAM) vs. MSFT Customer Service Account Managers (CSAM)

Yes, we can support virtually any Microsoft Premier or Unified client in all major industries. We fully replace Microsoft Support for many Fortune 500’s, complex multi-nationals, and companies across North America, Europe, Asia, and Australia, 24/7/365. We provide quality Microsoft support to mid-size companies as well.

Although new for the Microsoft ecosystem, independent third-party support is a well-established model for other enterprise software platforms. 100% of our revenues come from our Premier and Unified Support replacement service and we have built the technical, legal and business structures specifically for that service.

We do not sacrifice quality for lower prices. New clients often test us head-to-head against Microsoft’s support and most of the time we are faster to respond and resolve a ticket, with less effort for the client.

Yes. Moving to an independent provider for your Microsoft product support does NOT mean you no longer need Original Equipment Manufacturer (OEM) involvement.

Well, yes. But in a good way in this case. Unlike Microsoft, US Cloud doesn’t utilize offshore third-party vendors or ship your sensitive unsecured information outside the USA. US Cloud has also never been breached (such as the leak of 250k Premier Support client records in 2019) and we guarantee all client information is encrypted both in motion and at rest.

Even if Microsoft wasn’t shipping most of your support overseas to third-party vendors, our engineers can compete at the highest level. We employ 100% domestic, US-based senior MSFT-certified engineers (L2-L4 and DSE) across the entire MSFT stack.

Yes. US Cloud has a full Proactive Support Catalog for things like system health-checks, readiness assessments, project advisory support, training and workshops, deployment or migration assistance, mitigation planning and support, and much more.