Company
US Cloud – The World’s #1 Microsoft Support Specialist
Our Story
Our Mission: To fill the painful gap in Microsoft enterprise support with a reliable, complete, and affordable alternative to Microsoft Unified Support.
US Cloud is Born
After almost two decades as a Microsoft managed services provider, the business rebranded and refocused in 2017 as US Cloud. The new company was designed and rebuilt from the ground up to concentrate solely on replacing Microsoft Unified and Premier Support for enterprise clients. And we have not waivered since.
Trailblazer of Independent Microsoft Support
US Cloud found early success in the first two years with companies struggling under new Unified price hikes and falling service quality. In 2019 US Cloud entered a hyper-growth phase and quickly became the global market leader in independent enterprise-grade Microsoft support. We are the #1 Unified Support alternative worldwide and are still the only “pure-play” Microsoft support specialist in the world, with 100% of our revenues coming from that ultra-focused service line.
US Cloud Today
US Cloud is still a privately held, certified Women-Owned Business and in 2020 we moved into our current 50k sq ft. headquarters in St. Louis, Missouri. Over the last eight years, the company has grown to include hundreds of USA, UK, and EU – based staff, and incorporated key Microsoft CSP partners into our global network. We are perennially recognized as an Inc. 5000 Fastest Growing Company, a “Top US Work Place” award winner, and as a Gartner-recognized Unified Support alternative in their annual Gartner Market Guide for Independent Third-Party Software Support.
Our Clients
Tested and Trusted
Today we replace Microsoft Unified Support for over 50 of the Fortune 500 – and for medium-sized enterprises up through the largest multi-national and international corporations globally.
750+ Clients Worldwide
We support clients in healthcare, finance & banking, tech, insurance, manufacturing, government, education, retail, telecom, energy, pharmaceuticals, and all other major industries. We work around the clock and around the world, replacing Microsoft Unified Support for over 600 enterprises and 6.5+ million end-users in 42 countries.
Industries We Serve
US Cloud works with industry-leading enterprises in all major industries. Spotlight industries include: technology, financial, insurance, healthcare, manufacturing, government, and education.
Our People
The Team
The hundreds of US Cloud team members spread across 36 US states, the UK, and the EU, are all carefully selected Microsoft fanatics. They are passionate about solving problems, helping people, and creating greater choice in the Microsoft support ecosystem
Senior Microsoft Engineers – Around the Clock
US Cloud technical support teams are made up of Level 2 through Level 4 Microsoft-certified senior engineers with an average of 14+ years of Microsoft support experience, many of whom are former Microsoft employees.
We have senior Microsoft engineers fully staffing all three shifts (NOT on-call) 24/7/365.
This includes architect-level DSE’s (Dedicated Support Engineers) and senior reactive / break-fix engineers that support ALL Microsoft technologies.
Real TAM’s
Our Technical Account Managers are just that, technical partners who have expertise in Microsoft support.
US Cloud TAM’s act as true client advocates, not salespeople, bucking the industry trend toward non-technical ”Client Success Managers.”
ZERO Offshoring
US Cloud employs dedicated USA-based engineering teams, providing domestic clients with “data sovereignty,” as well as superior communication and responsiveness. We now also have UK and EU-based TAM’s and engineering teams to meet the needs of our international and multinational clients.
Our Leadership
US Cloud Leadership
Get to know the leaders at US Cloud who are driving operational and financial efficiencies for hundreds of Microsoft enterprises across the globe.
Matt Harris
CEO
Sherri Schultz
CFO
Scott Sinak
COO
Robert Perez
CRO
Mike Jones
VP Product
Our Culture
Careers
As one of US News & World Report’s “Best Places to Work,” we outpace national benchmarks for the IT Consulting industry in employee engagement, satisfaction, and staff turnover.
And given our growth, we are constantly creating new and exciting advancement opportunities for employees. Check back often as we are always adding new positions for hire.
Connect
We always look forward to hearing from current and future US Cloud Support clients. Enterprises can open a ticket 24/7 via the Customer Portal. Unlock better support and bigger savings today, contact US Cloud to get started.
Contact US Cloud
- Schedule a call to speak with an expert
- Call us
- Toll Free: 800-200-8440
- International: +1-314-300-6000
Already a Client?
Access the US Cloud Portal to open or manage a ticket.
Request Additional Information
Global Headquarters
US CLOUD
12855 Flushing Meadows Drive
St. Louis, Missouri 63131 USA
Toll Free: 800-200-8440
International: +1-314-300-6000
