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Company

US Cloud – The World’s #1 Microsoft Support Specialist

In 2017 US Cloud decided to revamp our 15-year Microsoft managed services business and solely focus on providing a complete – and economical — alternative to Microsoft Premier and Unified Support.

Eight years later, US Cloud has hundreds of dedicated team members totally focused on providing fanatical Microsoft support to our 750+ clients across 42 countries, 24/7/365.

US Cloud save clients an average of 30-50% vs. MS Unified Support
Savings of 30-50% vs. Microsoft
Expertise in all Microsoft technologies
Expertise in all Microsoft technologies
All-American team of Microsoft-Certified Engineers
USA-based staff, no offshoring
Industry-low employee turnover
Industry-low employee turnover
We save clients an average of 30-50% vs. MS Unified Support
Savings of 30-50% vs. Microsoft
Expertise in all Microsoft technologies
Expertise in all Microsoft technologies
All-American team of Microsoft-Certified Engineers
USA-based staff, no offshoring
Industry-low employee turnover
Industry-low employee turnover

In 2017 US Cloud decided to revamp our 15-year Microsoft managed services business and solely focus on providing a complete – and economical — alternative to Microsoft Premier and Unified Support.

Eight years later, US Cloud has hundreds of dedicated team members totally focused on providing fanatical Microsoft support to our 750+ clients across 42 countries, 24/7/365.

Our Story

Our Mission: To fill the painful gap in Microsoft enterprise support with a reliable, complete, and affordable alternative to Microsoft Unified Support.

Pie chart showing Azure storage tier distribution: Hot Tier 40%, Cool Tier 30%, Cold Tier 20%, and Archive Tier 10%.

US Cloud is Born

After almost two decades as a Microsoft managed services provider, the business rebranded and refocused in 2017 as US Cloud. The new company was designed and rebuilt from the ground up to concentrate solely on replacing Microsoft Unified and Premier Support for enterprise clients. And we have not waivered since.

Bar chart showing maximum savings percentages for five Azure features: Azure Reservations (72%), Spot VMs (90%), Azure Hybrid Benefit (40%), SQL Database Hybrid (55%), and Dev/Test Pricing (65%).

Trailblazer of Independent Microsoft Support

US Cloud found early success in the first two years with companies struggling under new Unified price hikes and falling service quality. In 2019 US Cloud entered a hyper-growth phase and quickly became the global market leader in independent enterprise-grade Microsoft support. We are the #1 Unified Support alternative worldwide and are still the only “pure-play” Microsoft support specialist in the world, with 100% of our revenues coming from that ultra-focused service line.

US Cloud Today

US Cloud is still a privately held, certified Women-Owned Business and in 2020 we moved into our current 50k sq ft. headquarters in St. Louis, Missouri. Over the last eight years, the company has grown to include hundreds of USA, UK, and EU – based staff, and incorporated key Microsoft CSP partners into our global network. We are perennially recognized as an Inc. 5000 Fastest Growing Company, a “Top US Work Place” award winner, and as a Gartner-recognized Unified Support alternative in their annual Gartner Market Guide for Independent Third-Party Software Support.

US Cloud Microsoft Support Headquarters - St. Louis, MO

Our Clients

Tested and Trusted

Today we replace Microsoft Unified Support for over 50 of the Fortune 500 – and for medium-sized enterprises up through the largest multi-national and international corporations globally.

750+ Clients Worldwide

We support clients in healthcare, finance & banking, tech, insurance, manufacturing, government, education, retail, telecom, energy, pharmaceuticals, and all other major industries. We work around the clock and around the world, replacing Microsoft Unified Support for over 600 enterprises and 6.5+ million end-users in 42 countries.

Industries We Serve

US Cloud works with industry-leading enterprises in all major industries. Spotlight industries include: technology, financial, insurance, healthcare, manufacturing, government, and education.

Industries US Cloud Serves

Our People

The Team

The hundreds of US Cloud team members spread across 36 US states, the UK, and the EU, are all carefully selected Microsoft fanatics. They are passionate about solving problems, helping people, and creating greater choice in the Microsoft support ecosystem

Senior Microsoft Engineers – Around the Clock

US Cloud technical support teams are made up of Level 2 through Level 4 Microsoft-certified senior engineers with an average of 14+ years of Microsoft support experience, many of whom are former Microsoft employees.

We have senior Microsoft engineers fully staffing all three shifts (NOT on-call) 24/7/365.

This includes architect-level DSE’s (Dedicated Support Engineers) and senior reactive / break-fix engineers that support ALL Microsoft technologies.

Real TAM’s

Our Technical Account Managers are just that, technical partners who have expertise in Microsoft support.

US Cloud TAM’s act as true client advocates, not salespeople, bucking the industry trend toward non-technical ”Client Success Managers.”

ZERO Offshoring

US Cloud employs dedicated USA-based engineering teams, providing domestic clients with “data sovereignty,” as well as superior communication and responsiveness. We now also have UK and EU-based TAM’s and engineering teams to meet the needs of our international and multinational clients.

Our Leadership

US Cloud Leadership

Get to know the leaders at US Cloud who are driving operational and financial efficiencies for hundreds of Microsoft enterprises across the globe.

US Cloud leadership team
Matt Harris

Matt Harris
CEO

Sherri Schultz - US Cloud - CFO

Sherri Schultz
CFO

Scott Sinak

Scott Sinak
COO

Robert Perez

Robert Perez
CRO

Mike Jones

Mike Jones
VP Product

Our Culture

Careers

As one of US News & World Report’s “Best Places to Work,” we outpace national benchmarks for the IT Consulting industry in employee engagement, satisfaction, and staff turnover.

And given our growth, we are constantly creating new and exciting advancement opportunities for employees. Check back often as we are always adding new positions for hire.

US Cloud is a Top Work Place.

Connect

We always look forward to hearing from current and future US Cloud Support clients. Enterprises can open a ticket 24/7 via the Customer Portal. Unlock better support and bigger savings today, contact US Cloud to get started.

Contact US Cloud

Contact US Cloud

Already a Client?

Access the US Cloud Portal to open or manage a ticket.

Request Additional Information

Apologies, US Cloud provides enterprise-level Microsoft Support to companies, not individuals. Best of luck with your issue!

Global Headquarters

US CLOUD
12855 Flushing Meadows Drive
St. Louis, Missouri 63131 USA

Toll Free: 800-200-8440
International: +1-314-300-6000

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Get Microsoft Support for Less

Unlock Better Support & Bigger Savings

  • Save 30-50% on Microsoft Premier/Unified Support
  • 2x Faster Resolution Time + SLAs
  • All-American Microsoft-Certified Engineers
  • 24/7 Global Customer Support

Apologies, US Cloud provides enterprise-level Microsoft Support to companies, not individuals. Best of luck with your issue!