Testimonials on US Cloud Support

Ticket

5440

Industry

Information and Technology Services Utilities

So, we knocked it out together and it worked perfectly

I just had a case the other day. I turned off a server that we all thought wasn’t doing anything, and it had a small role that got missed. Unfortunately, it wasn't something that was easy for me to recreate and, there was a little bit of documentation, but it was woefully out of date. So I called you guys... I get another call back 20 minutes later from US Cloud with an idea they want to test. Then, less than an hour later, I got a call saying that it's all successful. They've tested it. Everything's good. So, we knocked it out together and it worked perfectly. Six hours later, I got a call from Microsoft.

Ryan H

Computer Operations Manager

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Ticket

27924

Technology

Windows Server

Industry

Hospital and Health Care

It’s amazing how fast you guys respond

Sometimes we submit tickets that aren’t even incident related, we just have a question that we want to talk through with someone and your team is always there to offer advice and help right away. We, we leverage you guys, not just for when something's on fire. We truly see US Cloud as a partner.

Ed L

Manager of Enterprise Solutions

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Ticket

21457

Technology

Azure

Industry

Financial Services Information and Technology Services

I just felt like, wow, that was amazing

And within an hour, within an hour, US Cloud responded with, I wanna say, 4 engineers. So not only did they bring the right guys to the call, but they brought the cavalry. And it was great because we needed that diversity because it was unique problem... And I just felt like, wow, that was amazing. That was unlike anything I had experienced with Microsoft in my eight years of being with premiere, so I was like…we made the right choice.

Bob L

Director of Information Technologies

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Ticket

25092

Technology

Dynamics CRM

Industry

Hospital and Health Care

A big part of us being successful in moving to US Cloud

I think our experience [with US Cloud] is much more positive than any experience we've ever had with Microsoft, and I think that's one of the reasons that we were successful in this change. It's a big pill to swallow for an organization, especially a large organization, to step away from first party support. A big part of us being successful in moving to US Cloud was that responsiveness.

Ed P

Assistant Director - IT

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Ticket

25238

Technology

SharePoint

Industry

Other

A perfect "10"

Another perfectly executed support case! Eric Wilborn scores a perfect "10" in professionalism, knowledge, and customer service!”

Ticket

25312

Technology

SharePoint

Industry

Hospital and Health Care

Response time was fantastic

Support was great, initially took a few days to be contacted but once the ticket was in progress the response time was fantastic. Unfortunately, we were not able to resolve the issue (in fairness it was an environment issue and not SharePoint) on the calls and one of the troubleshooting items caused us quite an issue on reboot but thankfully we were already in a downtime, we were able to rectify that issue and run our updates all within the downtime window, so it all worked out. I would like to say all the techs were super friendly and great to work with. I am very happy to have US Cloud as our support.

Ticket

13323

Technology

PowerShell

Industry

Higher Education

Microsoft burned hours

There were times with Microsoft where we've burned 15 hours and have nothing to show for it. Some tickets are more complex, so they do take time. But I just really feel like US Cloud is focused on delivering value.

John H

Director of Information Technology | Infrastructure

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Ticket

N/A

Technology

Client Success

Industry

Higher Education

There's always a quick response

Well, there’s always a quick response. I think the first response is always within 15 minutes. So, I think that’s been really good. Also, the TAM keeps an eye on my tickets for me. If there’s one that’s dragging because of something, I get an alert from Derek and I’m able to respond appropriately to those issues. There were times with Microsoft where we’ve burned 15 hours and have nothing to show for it. Some tickets are more complex, so they do take time. But I just really feel like US Cloud is focused on delivering value.

John H.

Director of Information Technology | Infrastructure

Ticket

22677

Technology

SharePoint

Industry

Hospital and Health Care

How great it was to feel like somebody was putting me first

They [Microsoft] were all about contracts, all about money, all about getting paid. They were not about taking care of me. They were not about making sure that my patients weren’t impacted... So, we decided to move on. And we made it very clear when we signed on with US Cloud that this was our number one priority... I can’t tell you how great it was to feel like somebody was putting me first.

Jeff M

Director Of Technical Services

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Ticket

30177

Technology

VMWare

Industry

Hospital and Health Care

Somebody that actually knows the system that we're having issues on responds.

In the past, when we had to reach out to Microsoft, we would get Tier 1 support. Somebody that really didn't know any of the systems. Whereas, with US Cloud, somebody that actually knows the system that we're having issues on responds, instead of us having to go through their hierarchy. We just get the professional.

Jacob H

Network Administrator

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Ticket

18197

Technology

Windows Server

Industry

Computer Software

It truly felt like a collaborative experience

Having worked months on it myself with little progress, my team and I decided to open a ticket with US Cloud and I’m so happy we did. Immediately Mike listened and saw what our problems were and got to work right away on a solution. Mike provided consistent follow up with any questions or issues we encountered and was readily available to help. He was patient, kind, and honestly had a great sense of humor during the process. He was so great to work with that it truly felt like a collaborative experience rather than any given help desk call... I certainly will remember US Cloud as a point of support going forward, and I have Mike to thank for that.

Nate L

Ticket

N/A

Technology

Client Success

Industry

Higher Education

US Cloud staff took proper precautions

My portal account setup wasn't able to be completed after we signed up with US Cloud. When this issue came up, I called it in. US Cloud staff took proper precautions to verify my identity before proceeding with troubleshooting. Everyone on the US Cloud side was friendly and helpful. I was impressed.

Greg E.

Sr. Systems Engineer

Ticket

21444

Technology

VMWare

Industry

Hospital and Health Care

Avoiding issues is always a good thing

This was nice to have more opinions on how crazy Microsoft was being. Patching is a thankless job at best and avoiding issues is always a good thing.

Jeff A

Ticket

20999

Technology

M365 - Defender

Industry

Information and Technology Services Other

The number one thing is having a TAM

But for us, the number one thing is having a TAM that you can reach out to anytime. That has been super helpful. Microsoft got rid of that for those that don’t want to pay a lot of money. Having that TAM has been super helpful with US Cloud.

Kim B

Senior Purchasing Specialist

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Ticket

22481

Technology

SQL Server

Industry

Computer Software

He takes ownership and calls me back

Mike is an excellent engineer that I welcome working with, he is always positive, experienced and transfers knowledge without prejudice. I have come to know that if Mike cannot figure it out, he will always add another layer of support which means he takes ownership and calls me back to ensure I am satisfied with resolutions and reoccurring incidents

Gary G

IT-Operations and Collaborations

Ticket

15794

Technology

Azure

Industry

Hospital and Health Care

He went above and beyond

Rodney Fournier was awesome; we discussed the issue and sent him the information the vendor in question was wanting setup. Rodney went above and beyond by showing me the exact information I should focus on within that document and then what we needed to do to resolve the issue. As always enjoyed working with your team.

Jerry P

Ticket

Gartner Peer Insights

Technology

Other (Portal Support, Account Admin, etc.)

Industry

Hospital and Health Care

Really happy!

Very impressed with the level of support and knowledge of US Cloud engineers…really happy and plan to start using US Cloud more and more as the engagement continues.

Ticket

18764

Technology

Other (Portal Support, Account Admin, etc.)

Industry

Financial Services

Great service right out of the gate.

Great service right out of the gate. We originally opened this with Microsoft in March, and it sat bouncing back and forth between teams without resolution. You brought knowledgeable people to the call right away and provided a solution with two options to implement. Just outstanding. And we worked with one representative showing ownership of the issue. Could not be happier.

Ticket

19305

Technology

Other Non-Microsoft

Industry

Utilities

I was the one who stuck my hand up

I was the one who stuck my hand up and said, ‘hey, maybe we should try this’ because for me nothing ventured, nothing gained, and it sends a message to these big companies [Microsoft] that we’re not gonna put up with it.

Wendy H

Senior Vendor Analyst

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Ticket

19008

Technology

Active Directory Azure Group Policy

Industry

Other

We made the right choice to move to US Cloud

What a relief as the the profiles are slowly pushing out and things are starting to come back to normal...I appreciate you stepping in, you got results and that alone renewed my confidence in US Cloud. I still believe we made the right choice to move to US Cloud and away from Unified Support. I hope to keep this partnership going.

Director of IT Operations

Ticket

15596

Technology

.Net / Development

Industry

Other

US Cloud was the best Microsoft support call

I have to say that after using Microsoft support for 25 year, our first ticket via US Cloud was the best Microsoft support call I have had. I was called back within 15 minutes and we had an engineer within 30 minutes. Our coordinator and engineer were both exceptionally knowledgeable and professional. Communication was clear and concise. I would highly recommend US Cloud.

Ticket

12663

Technology

Microsoft 365

Industry

Other

Quick to respond

The support engineer was quick to respond, asked pertinent questions, and provided excellent ideas, and ultimately quickly provided a solution that worked.

Ticket

19751

Technology

Windows Server

Industry

Computer Software

It truly felt like a collaborative experience

He [Mike] was so great to work with that it truly felt like a collaborative experience rather than any given help desk call. His overall attitude and demeanor made an exceedingly frustrating problem very easy to deal with. Not only was he just personally awesome to work with, but his technical expertise is also top tier. The SCCM issues we tackled were very abstract and arcane, but Mike had the knowhow to resolve them and guide us towards solutions that just worked. It is because of his efforts that we have a functioning SCCM server with patch deployment capabilities.

Nate L

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Education Management Higher Education

Great solutions and prompt service

US Cloud provides great solutions and prompt service every time we need them. Whenever my engineers have contacted US Cloud, they have made an exceptional job at analyzing our problems and developing an effective solution.

Annie S.

Systems Administrator

Ticket

16558

Technology

Systems Center

Industry

Financial Services

His fix worked like a charm!

Mike knew exactly what the issue was upon receiving logs. His fix worked like a charm! Thanks for everything.

Ticket

Gartner Peer Insights

Technology

Exchange

Industry

Hospital and Health Care

Very easy to work with

The representative was very easy to work with and knowledgeable about Exchange 2016 on-premise. He was sensitive to our need to ensure we made no impact to our customers while we address this issue during business hours. We were able to resolve the issue completely very quickly and efficiently with zero impact, in spite of the issue's root cause being a very obscure one. I really appreciated getting the job done with one work session--not an experience I had when working direct with Microsoft support very often.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Other

Excellent support and timely updates

US Cloud has provided excellent support and timely updates. They have also been able to customize their service for us when required.

Ticket

9539

Technology

Microsoft 365

Industry

Other

You guys are awesome!!!

Victor Harrison, Robert Burnett, Erik Olsen: You guys are awesome!!! You nailed it with the root cause. It was our security team that blocked off POP3 as you determined. We got this resolved after they added the mailboxes to the exceptions list. Long term goal, we are getting the applications to start using modern auth. For now we are back in business - PROD systems are up and running. Thank you so much team!

Ticket

9117

Technology

Windows Server

Industry

Other

Very responsive and he did a great job

Michael was very responsive, and he did a great job finding scripts needed to get WSUS working for me. He also figured out that port 8530 was not open on the shares where the content was being saved.

Ticket

16154

Technology

Azure

Industry

Hospital and Health Care

Great 1st experience!

Great 1st experience! I'll never contact MS support again if I can help it. Thanks!

Ticket

15977

Technology

Microsoft 365

Industry

Other

Clearly went the extra mile

Everyone I spoke to was very friendly and professional. While they couldn't directly solve our problem, they were able to confirm the issue wasn't solvable in this version of Word, and clearly went the extra mile to make sure all options were exhausted. Getting this confirmation let us move forward with alternative solutions, rather than continuing to struggle with the original plan. Thanks for the great support!

Ticket

10412

Technology

Windows Server

Industry

Utilities

I would like to express my gratitude and appreciation

I would like to take this opportunity to really appreciate Adam’s support on my PKI deployment. It has been over 2 years that I really needed to upgrade my 2008R2 PKI system. Since I haven’t done this PKI deployment before and couldn’t find our internal SME, I decided to open a case with my Microsoft to see if I can get a support. To my surprise, my SR was taken by Adam Beckman and he has shown an exceptional service: First day of conference call, you assessed what I needed help with. The following week, you provided step-by-step of deployment procedure. A few weeks later, you walked me through the process in my lab. A month later, you patiently walked me through the set up on my production environment. Adam had done the above tasks with tremendous amount of patience, knowledge, and flexibilities to fit my schedule. I would never imagine I would have this kind of support even with a paid consulting service. Now, we have a new PKI infrastructure to support what we needed. Again, I would like to express my gratitude and appreciation of the service provided.

Ticket

15051

Technology

Active Directory Azure

Industry

Other

I wish all support was as good

I wish all support was as good as what I received with this company.

Ticket

12542

Technology

Microsoft 365

Industry

Other

Perfect example of best in class

Absolute subject matter experts during my call! Professional, polite, and very patient. Perfect example of best in class customer support.

Ticket

11606

Technology

Active Directory

Industry

Other

Great job

Great job, great follow up, great researching issue, much appreciated as always!!!

Ticket

10341

Technology

Windows Server

Industry

Hospital and Health Care

Stayed on top of this complicated issue

Jarred stayed on top of this complicated issue. He used his team resources to be sure of appropriate plan of attack. He kept me informed and continued to follow up while we waited for the servers to play catch up.

Ticket

9683

Technology

Windows Server

Industry

Hospital and Health Care

Very pleased with the results

The engineer was very prompt and professional. He quickly reviewed our situation and conducted some research with a SQL specialist from US Cloud to ensure he gave the correct advice. Very pleased with the results.

Ticket

9918

Technology

Systems Center

Industry

Information and Technology Services

Better than 90% of support from Microsoft

Mike Halon is the best SCOM support consultant I have had in three years. Better than 90% of support from Microsoft Premier Services. That is why IGT left Microsoft Premier Support, too expensive for the quality of support we would receive. That is why today I really like US Cloud. Keep the excellent support coming.

Ticket

10460

Technology

Hyper-V

Industry

Other

Was very pleased

Was very pleased to see a sev 2 ticket responded to right away and with plenty of expertise represented. Ultimately US Cloud helped us determine it was a local vendor app issue. Side note they don't use the VSS writer nor does our backup software for this application so we disabled it and checkpoints work fine now. They're looking into why it's crashing in the first place but at least we have backups working again.

Ticket

10710

Technology

Microsoft 365

Industry

Information and Technology Services

Very helpful in walking through our environment

Eric was very helpful in walking through our environment and being an extra set of eyes on proper setup and best practices. This enabled both of us to determine most likely problems and resolve it without advanced troubleshooting being necessary.

Ticket

10597

Technology

Microsoft 365

Industry

Information and Technology Services

Very knowledgeable and patient

Robert was awesome! He basically helped me figure out a Rubik's cube aka Power Automate. He was very knowledgeable and patient with me. He was a pleasure to work with. Thank you!

Ticket

9460

Technology

Systems Center

Industry

Government Administration

Very pleased with the quick response

Very pleased with the quick response to a ticket opened after hours on the weekend. Thank you to the entire team that helped us with resolving this issue. Very professional technicians.

Ticket

14946

Technology

Systems Center

Industry

Other

My issue was solved basically immediately

The response and attention I received was fantastic. My issue was solved basically immediately, but I'm most impressed with the care that went into making sure our issue was taken seriously. I don't think I've ever had a support case with any other vendor that compares to what I experienced with this case. Excellent work from your team.

Ticket

11588

Technology

Systems Center

Industry

Hospital and Health Care

Very knowledgeable team at US Cloud

This is my first working ticket with US Cloud and we couldn't be happier with the service provided. Very knowledgeable team at US Cloud and after being long time Microsoft support customers I think we will be long time US Cloud customers. Thank you again!

Ticket

10098

Technology

Windows Desktop

Industry

Other

Fantastic follow-ups

US Cloud was responsive and had a knowledgeable tech support person. Followed up daily to make sure issue was resolved.

Ticket

11071

Technology

Other Non-Microsoft

Industry

Other

Great to work with

With this case and other cases I have requested support on, all the tech's have been very knowledgeable and great to work with. Thank You!

Ticket

16873

Technology

Microsoft 365

Industry

Other

Awesome to work with

Very VERY appreciative that my OneNote issue was resolved so quickly once Michael was involved. I've had several tickets opened (then closed) for this issue. With the new laptop/system, it could not be avoided any longer to allow access to my notes. Michael was awesome to work with; very personable, communicative and had great energy to solve the issue.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Hospital and Health Care

This support provides a significant cost savings

Thank you for the welcome note – very thoughtful. We are looking forward to working with Marty and your team over the next year. This support provides [us] a significant cost savings, while having the reassurance of financially backed SLA’s. The technology group will now have extra funds to re-invest in infrastructure and patient support.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Information and Technology Services

It is going great!

Thank you for the easy transition away from Microsoft. I checked in with the IT Director last week to see how it was going, and he said so far, it is going great! Happy dance, as you know how hard it can be to change the mindset of folks that have been stuck in a rut for so long.

Ticket

14784

Technology

Client Success

Industry

Information and Technology Services

One chance at a first impression

They say you only get one chance at a first impression, and it looks like Erik made a very positive one on our first ticket!

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Hospital and Health Care

The value for the service is very good

Please extend our sincere thanks to the US Cloud team. We were exactly where many enterprises are – wondering if we should take the leap and move away from Microsoft. Our second renewal with US Cloud support services speaks volumes and I often tell other MSFT licensing professionals the value for the service is very good.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Utilities

Working with US Cloud has been a pleasure

Every ticket I’ve opened with US Cloud enterprise support has been resolved in three business days or less, including one Microsoft Unified gave up on after three weeks. Working with US Cloud for MSFT support has been a pleasure.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Banking

I have no hesitation recommending US Cloud

As I told the analyst, I don’t give referrals often, usually because of sensitivity to industry regulation. That said, I have no hesitation recommending US Cloud for Microsoft enterprise support. Your service has been outstanding and the price point is very reasonable.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Financial Services

Better than direct Microsoft support any day

Give US Cloud a chance. Their Microsoft support far exceeds Microsoft’s support options. Better than direct Microsoft support any day.

Ticket

1123

Technology

SQL Server

Industry

Information and Technology Services

I always get exceptional service

Everyone from the Support Team are very responsive and easy to work with once a ticket gets submitted through the US Cloud Portal. The tech support engineers are very knowledgeable with all Server OS. I have been using their services for almost a year, and I always get exceptional service.

Ticket

12478

Technology

Exchange

Industry

Insurance

Good to work with and got the job done

The US Cloud engineer was very easy to work with and knowledgeable about Exchange 2016 on-premise. He was sensitive to our need to ensure we made no impact to our customers while we address this issue during business hours. We were able to resolve the issue completely very quickly and efficiently with zero impact, in spite of the issue’s root cause being a very obscure one. I really appreciated getting the job done with one work session–not an experience I had when working direct with Microsoft support very often.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Information and Technology Services

Great offering and 💯 percent amazing support

Speaking from experience, great offering and 💯 percent amazing support to our whole team across a complex set of deployments and environments.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Other

US Cloud was the right choice

My team says that things are going well, and it was the right choice to make a change with our Microsoft product support. I look forward to growing our relationship further.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Other

Excellent support and timely updates

US Cloud has provided excellent support and timely updates. They have also been able to customize their support for us when required.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Hospital and Health Care

Exceptional job at analyzing our problems

US Cloud provides great solutions and prompt service every time we need them. Whenever my engineers have contacted US Cloud, they have made an exceptional job at analyzing our problems and developing an effective solution.

Ticket

13887

Technology

SharePoint

Industry

Government Administration

Back on track

After countless phone calls and wasted man-hours to our Microsoft and VAR reps, US Cloud helped get our domain back on track.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Insurance

Very well take care of

We feel very well taken care of when we contact US Cloud for Microsoft support. All the engineers we’ve worked with were nice and helpful. We’ve really enjoyed working with the entire US Cloud team.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Financial Services

We are regularly impressed by the service

Let me tell you that we are regularly impressed by the service and care of US Cloud, this is just another example of the “extra” that your company performs!

Ticket

10042

Technology

Client Success

Industry

Hospital and Health Care

We couldn’t be happier

This is my first working ticket with US Cloud and we couldn’t be happier with the service provided. Very knowledgeable team at US Cloud and after being long time Microsoft support customers I think we will be long time US Cloud customers. Thank you again!

Ticket

14475

Technology

SharePoint

Industry

Other

The results look very good!!

Over the last couple of days we have been testing with our recently upgraded SharePoint environment and the results look very good!! This was certainly one of the more challenging projects, and as a team you all have contributed above-and-beyond to make this a success. Thank you all for your expertise and hard work!

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Information and Technology Services

US Cloud customer support rocks!!!

Your service is always great. You do such a great job. You are fast and always on time. Thank you so much for the great job you do for me and our Company. You are the BEST!

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