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Testimonials.

Former Microsoft Premier/Unified enterprises rave about US Cloud Support

US Cloud supports hundreds of Microsoft-centric companies and millions of end-users around the globe. Our high-quality, 24/7 ultra-responsive support is changing the Microsoft support landscape. Procurement teams are thrilled with the 30-50% cost savings while Enterprise IT teams are raving about the faster resolution/response times on their support tickets. But don’t take our word for it, see what your peers in technology, healthcare, finance, government, and education have to say about US Cloud.

Testimonials at US Cloud
Ticket
 122207
Technology
Exchange
Industry
Computer Software
Responsive and dedicated—outstanding support!
I would like to express my sincere gratitude for Dustin for the outstanding support provided during the resolution of an email delivery issue. Dustin demonstrated exceptional technical expertise and a proactive attitude, quickly identifying the root cause and guiding me through each step of the solution with clarity and patience. His responsiveness and dedication made a significant difference, ensuring minimal disruption to our operations. It was a pleasure working with someone so knowledgeable and committed. Thank you again, Dustin!
Giovanni L.
Senior System Administrator
Ticket
 N/A
Industry
Banking
Trust, Verified: Honest Take on Third-Party Microsoft Support
What matters is how issues are handled, and I’ve always felt like our team at US Cloud takes ownership. I have a strong relationship with our TAM, and that trust makes a difference. When problems come up, they’re addressed. It’s not perfect, but we’re seeing better value and more responsiveness than we did with Microsoft Unified Support. We’ve increased our hours with US Cloud because we’re leaning on them more, and despite the challenges, we plan to renew. That says a lot.
Jeff V.
Enterprise Technology Platforms Manager
View Full Conversation
Ticket
 N/A
Industry
Utilities
Powering Reliability: Evergy’s Shift from Microsoft Premier to US Cloud
As a utility company serving over 1.5 million customers, our reliance on Microsoft technologies is mission-critical. When we made the move from Microsoft Premier to US Cloud, it wasn’t just about cost — though that was a major factor. It was about getting real value and responsive support. With US Cloud, we’re treated like a client, not a number. We get the answers we need, often faster than we did with Microsoft, and our Technical Account Manager is someone we trust. That level of partnership helps us stay ahead—whether we’re managing outages, adopting AI, or keeping energy flowing during storms.
Matt A.
Systems Engineering & Cloud Infrastructure Manager
View Full Conversation
Ticket
 N/A
Industry
Manufacturing
Flowing Forward: How Caltrol Improved Uptime and Visibility with US Cloud
We were looking for a secure, cloud-based partner who could help us create a system where customers and field personnel could log in, access data, and control permissions in real time. With US Cloud, that all came together. Customers can now track inspections and calibrations from their phones or tablets — and that flexibility has been a game-changer. It’s also incredibly reliable, with uptime that has to be 99-point-something percent. The system just works, and support is responsive when we need it. It’s been a great solution.
Bill F.
Project Business Analyst
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Ticket
 105340
Technology
Microsoft 365
Industry
Utilities
Our engineer was easy to talk to—I hope to work with him again!
Our engineer was very helpful in the resolution of this ticket. He was very easy to talk to and was prompt in finding a solution for our problem. I hope to work with him again someday.
Jason S.
Manager of IT Infrastructure
Ticket
 107747
Technology
Systems Center
Industry
Financial Services
US Cloud responded quickly—with valuable information.
Thank you for responding quickly to our request. Our TAM and others on the call provided valuable information and direction in resolving the issue quickly.
Meriann C.
Senior LAN Administrator
Ticket
 102407
Technology
Other Non-Microsoft
Industry
Manufacturing
Our TAM provided exceptional knowledge and communication that exceeded my expectations.
Our TAM demonstrated exceptional performance in resolving my issue. His technical expertise, attentiveness, and clear communication made the entire support process smooth and efficient. He took the time to fully understand my concerns and provided detailed explanations, ensuring that I was not only assisted but also educated about the solution. Regarding the ticket. I have no further comments of concerns, as Phillip's support exceeded my exceeded my expectations.
Daniel S.
Operations Planner
Ticket
 104058
Technology
Systems Center
Industry
Manufacturing
Our TAM got us back online quickly.
Our TAM did a good job assisting us in getting this DP back online without having to retransmit the nearly 600 GB of data that had already distributed to the DP. Being able to quickly get it back online was the priority and the solution our TAM provided met that requirement.
Glenn S.
Senior Desktop Engineer
Ticket
 100238
Technology
Other (Portal Support, Account Admin, etc.)
Industry
Financial Services
I'd recommend US Cloud as a Microsoft support alternative to anyone—I would renew today if I could.
This is a thrilling and exciting (as well as a much much-needed) entry point for resources to address, solve, and rectify with answers and not have to be given the go around. We previously less personalized experience [before switching to US Cloud]. I would renew US Cloud contract today if it was time and I would recommend US Cloud to anyone looking for a Microsoft support alternative
Alberto M.
Senior Loan Officer
Ticket
 104221
Technology
Other (Portal Support, Account Admin, etc.)
Industry
Utilities
I never feel in the dark with US Cloud.
I like the fact that they take the severity level properly. I never feel in the dark or like I don't know where a support case stands. If I would be, I know I could reach out to our account manager for insight.
Matt A.
Data Center & Cloud Manager
Ticket
 102680
Technology
Other (Portal Support, Account Admin, etc.)
Industry
Education Management
My renewal is justified every year.
Really happy to see the Proactive services catalog. This is a feature that really helps my team think about additional ways to use US Cloud services. Also love the partnership with New Horizons. I've had time at the end of my contract to use hours and this is a great way to do that. This also helps me justify my renewal every year as I can market this as not only a break/fix and proactive service, but also can justify using some professional development budget to cover the costs. Keep up the great work.
Jeff H.
System and Networking Manager
Ticket
 105755
Technology
Other Non-Microsoft
Industry
Manufacturing
Our TAM is ACTUALLY a TAM.
US Cloud is a far better ROI vs Unified Support. Unified Support is based on licensing spend rather than support need and usage. For Milliken, this creates a model where we pay more but not use more support. In addition, our TAM is actually a TAM. Very engaged and works behind the scenes to keep things moving and get resolution. The TAM is a critical piece of the value, and I also feel the CSAM role under Unified Support has turn more into a sales role rather than a delivery/customer satisfaction role.
Chuck R.
Technical Manager
Ticket
 95895
Technology
Other Non-Microsoft
Industry
Manufacturing
Seamless onboarding process for new US Cloud clients.
Our TAM has been great during the onboarding and providing solutions and offerings to drive positive change for us. Great new customer experience, keep it up.
Will S.
Principle Security Engineer
Ticket
 105562
Technology
Microsoft 365
Industry
Utilities
US Cloud worked directly with our team.
This ticket was a fantastic experience. The tech worked directly with the user and SME, found an issue, and resolved the issue to their satisfaction.
Ryan H.
Computer Operations Manager
Ticket
 102373
Technology
Azure
Industry
Higher Education
The experience has been wonderful.
First and foremost, working with our account manager has been great. Having that resource and knowing who they are is important to us. They’ve been with us the whole time, and they haven’t shifted.
Michael R.
Systems Director
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Ticket
 5440
Industry
Information and Technology Services Utilities
So, we knocked it out together and it worked perfectly
I just had a case the other day. I turned off a server that we all thought wasn’t doing anything, and it had a small role that got missed. Unfortunately, it wasn't something that was easy for me to recreate and, there was a little bit of documentation, but it was woefully out of date. So I called you guys... I get another call back 20 minutes later from US Cloud with an idea they want to test. Then, less than an hour later, I got a call saying that it's all successful. They've tested it. Everything's good. So, we knocked it out together and it worked perfectly. Six hours later, I got a call from Microsoft.
Ryan H
Computer Operations Manager
View Full Conversation
Ticket
 27924
Technology
Windows Server
Industry
Hospital and Health Care
It’s amazing how fast you guys respond
Sometimes we submit tickets that aren’t even incident related, we just have a question that we want to talk through with someone and your team is always there to offer advice and help right away. We, we leverage you guys, not just for when something's on fire. We truly see US Cloud as a partner.
Ed L
Manager of Enterprise Solutions
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Ticket
 21457
Technology
Azure
Industry
Financial Services Information and Technology Services
I just felt like, wow, that was amazing
And within an hour, within an hour, US Cloud responded with, I wanna say, 4 engineers. So not only did they bring the right guys to the call, but they brought the cavalry. And it was great because we needed that diversity because it was unique problem... And I just felt like, wow, that was amazing. That was unlike anything I had experienced with Microsoft in my eight years of being with premiere, so I was like…we made the right choice.
Bob L
Director of Information Technologies
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Ticket
 25092
Technology
Dynamics CRM
Industry
Hospital and Health Care
A big part of us being successful in moving to US Cloud
I think our experience [with US Cloud] is much more positive than any experience we've ever had with Microsoft, and I think that's one of the reasons that we were successful in this change. It's a big pill to swallow for an organization, especially a large organization, to step away from first party support. A big part of us being successful in moving to US Cloud was that responsiveness.
Ed P
Assistant Director - IT
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Ticket
 25238
Technology
SharePoint
Industry
Other
A perfect "10"
Another perfectly executed support case! Eric Wilborn scores a perfect "10" in professionalism, knowledge, and customer service!”
Ticket
 25312
Technology
SharePoint
Industry
Hospital and Health Care
Response time was fantastic
Support was great, initially took a few days to be contacted but once the ticket was in progress the response time was fantastic. Unfortunately, we were not able to resolve the issue (in fairness it was an environment issue and not SharePoint) on the calls and one of the troubleshooting items caused us quite an issue on reboot but thankfully we were already in a downtime, we were able to rectify that issue and run our updates all within the downtime window, so it all worked out. I would like to say all the techs were super friendly and great to work with. I am very happy to have US Cloud as our support.
Ticket
 13323
Technology
PowerShell
Industry
Higher Education
Microsoft burned hours
There were times with Microsoft where we've burned 15 hours and have nothing to show for it. Some tickets are more complex, so they do take time. But I just really feel like US Cloud is focused on delivering value.
John H
Director of Information Technology | Infrastructure
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Ticket
 100933
Technology
Other (Portal Support, Account Admin, etc.)
Industry
Computer Software
We found some things that had been running for three years
We found some things that had been running for three years, which no one was checking. These VM's were, I don't know, 10 grand a month? Not like a massive chunk in the grand scheme of how much we spend on Azure, but once we got to $40k or $50k a month...it really starts to add up.
James L
Technical Operations Manager
View Full Conversation
Ticket
 N/A
Technology
Client Success
Industry
Higher Education
There's always a quick response
Well, there’s always a quick response. I think the first response is always within 15 minutes. So, I think that’s been really good. Also, the TAM keeps an eye on my tickets for me. If there’s one that’s dragging because of something, I get an alert from Derek and I’m able to respond appropriately to those issues. There were times with Microsoft where we’ve burned 15 hours and have nothing to show for it. Some tickets are more complex, so they do take time. But I just really feel like US Cloud is focused on delivering value.
John H.
Director of Information Technology | Infrastructure
Ticket
 22677
Technology
SharePoint
Industry
Hospital and Health Care
How great it was to feel like somebody was putting me first
They [Microsoft] were all about contracts, all about money, all about getting paid. They were not about taking care of me. They were not about making sure that my patients weren’t impacted... So, we decided to move on. And we made it very clear when we signed on with US Cloud that this was our number one priority... I can’t tell you how great it was to feel like somebody was putting me first.
Jeff M
Director Of Technical Services
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Ticket
 30177
Technology
VMWare
Industry
Hospital and Health Care
Somebody that actually knows the system that we're having issues on responds.
In the past, when we had to reach out to Microsoft, we would get Tier 1 support. Somebody that really didn't know any of the systems. Whereas, with US Cloud, somebody that actually knows the system that we're having issues on responds, instead of us having to go through their hierarchy. We just get the professional.
Jacob H
Network Administrator
View Full Conversation
Ticket
 18197
Technology
Windows Server
Industry
Computer Software
It truly felt like a collaborative experience
Having worked months on it myself with little progress, my team and I decided to open a ticket with US Cloud and I’m so happy we did. Immediately Mike listened and saw what our problems were and got to work right away on a solution. Mike provided consistent follow up with any questions or issues we encountered and was readily available to help. He was patient, kind, and honestly had a great sense of humor during the process. He was so great to work with that it truly felt like a collaborative experience rather than any given help desk call... I certainly will remember US Cloud as a point of support going forward, and I have Mike to thank for that.
Nate L
Ticket
 N/A
Technology
Client Success
Industry
Higher Education
US Cloud staff took proper precautions
My portal account setup wasn't able to be completed after we signed up with US Cloud. When this issue came up, I called it in. US Cloud staff took proper precautions to verify my identity before proceeding with troubleshooting. Everyone on the US Cloud side was friendly and helpful. I was impressed.
Greg E.
Sr. Systems Engineer
Ticket
 21444
Technology
VMWare
Industry
Hospital and Health Care
Avoiding issues is always a good thing
This was nice to have more opinions on how crazy Microsoft was being. Patching is a thankless job at best and avoiding issues is always a good thing.
Jeff A
Ticket
 20999
Technology
M365 - Defender
Industry
Information and Technology Services Other
The number one thing is having a TAM
But for us, the number one thing is having a TAM that you can reach out to anytime. That has been super helpful. Microsoft got rid of that for those that don’t want to pay a lot of money. Having that TAM has been super helpful with US Cloud.
Kim B
Senior Purchasing Specialist
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Ticket
 22481
Technology
SQL Server
Industry
Computer Software
He takes ownership and calls me back
Mike is an excellent engineer that I welcome working with, he is always positive, experienced and transfers knowledge without prejudice. I have come to know that if Mike cannot figure it out, he will always add another layer of support which means he takes ownership and calls me back to ensure I am satisfied with resolutions and reoccurring incidents
Gary G
IT-Operations and Collaborations
Ticket
 15794
Technology
Azure
Industry
Hospital and Health Care
He went above and beyond
Rodney Fournier was awesome; we discussed the issue and sent him the information the vendor in question was wanting setup. Rodney went above and beyond by showing me the exact information I should focus on within that document and then what we needed to do to resolve the issue. As always enjoyed working with your team.
Jerry P
Ticket
 Gartner Peer Insights
Technology
Other (Portal Support, Account Admin, etc.)
Industry
Hospital and Health Care
Really happy!
Very impressed with the level of support and knowledge of US Cloud engineers…really happy and plan to start using US Cloud more and more as the engagement continues.
Ticket
 18764
Technology
Other (Portal Support, Account Admin, etc.)
Industry
Financial Services
Great service right out of the gate.
Great service right out of the gate. We originally opened this with Microsoft in March, and it sat bouncing back and forth between teams without resolution. You brought knowledgeable people to the call right away and provided a solution with two options to implement. Just outstanding. And we worked with one representative showing ownership of the issue. Could not be happier.
Ticket
 19305
Technology
Other Non-Microsoft
Industry
Utilities
I was the one who stuck my hand up
I was the one who stuck my hand up and said, ‘hey, maybe we should try this’ because for me nothing ventured, nothing gained, and it sends a message to these big companies [Microsoft] that we’re not gonna put up with it.
Wendy H
Senior Vendor Analyst
View Full Conversation
Ticket
 19008
Technology
Active Directory Azure Group Policy
Industry
Other
We made the right choice to move to US Cloud
What a relief as the the profiles are slowly pushing out and things are starting to come back to normal...I appreciate you stepping in, you got results and that alone renewed my confidence in US Cloud. I still believe we made the right choice to move to US Cloud and away from Unified Support. I hope to keep this partnership going.
Director of IT Operations
Ticket
 15596
Technology
.Net / Development
Industry
Other
US Cloud was the best Microsoft support call
I have to say that after using Microsoft support for 25 year, our first ticket via US Cloud was the best Microsoft support call I have had.  I was called back within 15 minutes and we had an engineer within 30 minutes.  Our coordinator and engineer were both exceptionally knowledgeable and professional.  Communication was clear and concise.  I would highly recommend US Cloud.
Ticket
 12663
Technology
Microsoft 365
Industry
Other
Quick to respond
The support engineer was quick to respond, asked pertinent questions, and provided excellent ideas, and ultimately quickly provided a solution that worked.
Ticket
 19751
Technology
Windows Server
Industry
Computer Software
It truly felt like a collaborative experience
He [Mike] was so great to work with that it truly felt like a collaborative experience rather than any given help desk call. His overall attitude and demeanor made an exceedingly frustrating problem very easy to deal with. Not only was he just personally awesome to work with, but his technical expertise is also top tier. The SCCM issues we tackled were very abstract and arcane, but Mike had the knowhow to resolve them and guide us towards solutions that just worked. It is because of his efforts that we have a functioning SCCM server with patch deployment capabilities.
Nate L
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Education Management Higher Education
Great solutions and prompt service
US Cloud provides great solutions and prompt service every time we need them. Whenever my engineers have contacted US Cloud, they have made an exceptional job at analyzing our problems and developing an effective solution.
Annie S.
Systems Administrator
Ticket
 16558
Technology
Systems Center
Industry
Financial Services
His fix worked like a charm!
Mike knew exactly what the issue was upon receiving logs. His fix worked like a charm! Thanks for everything.
Ticket
 Gartner Peer Insights
Technology
Exchange
Industry
Hospital and Health Care
Very easy to work with
The representative was very easy to work with and knowledgeable about Exchange 2016 on-premise. He was sensitive to our need to ensure we made no impact to our customers while we address this issue during business hours. We were able to resolve the issue completely very quickly and efficiently with zero impact, in spite of the issue's root cause being a very obscure one. I really appreciated getting the job done with one work session--not an experience I had when working direct with Microsoft support very often.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Other
Excellent support and timely updates
US Cloud has provided excellent support and timely updates. They have also been able to customize their service for us when required.
Ticket
 9539
Technology
Microsoft 365
Industry
Other
You guys are awesome!!!
Victor Harrison, Robert Burnett, Erik Olsen: You guys are awesome!!! You nailed it with the root cause. It was our security team that blocked off POP3 as you determined. We got this resolved after they added the mailboxes to the exceptions list. Long term goal, we are getting the applications to start using modern auth. For now we are back in business - PROD systems are up and running. Thank you so much team!
Ticket
 9117
Technology
Windows Server
Industry
Other
Very responsive and he did a great job
Michael was very responsive, and he did a great job finding scripts needed to get WSUS working for me. He also figured out that port 8530 was not open on the shares where the content was being saved.
Ticket
 16154
Technology
Azure
Industry
Hospital and Health Care
Great 1st experience!
Great 1st experience! I'll never contact MS support again if I can help it. Thanks!
Ticket
 15977
Technology
Microsoft 365
Industry
Other
Clearly went the extra mile
Everyone I spoke to was very friendly and professional.  While they couldn't directly solve our problem, they were able to confirm the issue wasn't solvable in this version of Word, and clearly went the extra mile to make sure all options were exhausted.  Getting this confirmation let us move forward with alternative solutions, rather than continuing to struggle with the original plan.  Thanks for the great support!
Ticket
 10412
Technology
Windows Server
Industry
Utilities
I would like to express my gratitude and appreciation
I would like to take this opportunity to really appreciate Adam’s support on my PKI deployment. It has been over 2 years that I really needed to upgrade my 2008R2 PKI system. Since I haven’t done this PKI deployment before and couldn’t find our internal SME, I decided to open a case with my Microsoft to see if I can get a support. To my surprise, my SR was taken by Adam Beckman and he has shown an exceptional service: First day of conference call, you assessed what I needed help with. The following week, you provided step-by-step of deployment procedure. A few weeks later, you walked me through the process in my lab. A month later, you patiently walked me through the set up on my production environment. Adam had done the above tasks with tremendous amount of patience, knowledge, and flexibilities to fit my schedule. I would never imagine I would have this kind of support even with a paid consulting service. Now, we have a new PKI infrastructure to support what we needed. Again, I would like to express my gratitude and appreciation of the service provided.
Ticket
 15051
Technology
Active Directory Azure
Industry
Other
I wish all support was as good
I wish all support was as good as what I received with this company.
Ticket
 12542
Technology
Microsoft 365
Industry
Other
Perfect example of best in class
Absolute subject matter experts during my call!  Professional, polite, and very patient. Perfect example of best in class customer support.
Ticket
 11606
Technology
Active Directory
Industry
Other
Great job
Great job, great follow up, great researching issue, much appreciated as always!!!
Ticket
 10341
Technology
Windows Server
Industry
Hospital and Health Care
Stayed on top of this complicated issue
Jarred stayed on top of this complicated issue. He used his team resources to be sure of appropriate plan of attack. He kept me informed and continued to follow up while we waited for the servers to play catch up.
Ticket
 9683
Technology
Windows Server
Industry
Hospital and Health Care
Very pleased with the results
The engineer was very prompt and professional. He quickly reviewed our situation and conducted some research with a SQL specialist from US Cloud to ensure he gave the correct advice. Very pleased with the results.
Ticket
 9918
Technology
Systems Center
Industry
Information and Technology Services
Better than 90% of support from Microsoft
Mike Halon is the best SCOM support consultant I have had in three years. Better than 90% of support from Microsoft Premier Services. That is why IGT left Microsoft Premier Support, too expensive for the quality of support we would receive. That is why today I really like US Cloud. Keep the excellent support coming.
Ticket
 10460
Technology
Hyper-V
Industry
Other
Was very pleased
Was very pleased to see a sev 2 ticket responded to right away and with plenty of expertise represented. Ultimately US Cloud helped us determine it was a local vendor app issue. Side note they don't use the VSS writer nor does our backup software for this application so we disabled it and checkpoints work fine now. They're looking into why it's crashing in the first place but at least we have backups working again.
Ticket
 10710
Technology
Microsoft 365
Industry
Information and Technology Services
Very helpful in walking through our environment
Eric was very helpful in walking through our environment and being an extra set of eyes on proper setup and best practices. This enabled both of us to determine most likely problems and resolve it without advanced troubleshooting being necessary.
Ticket
 10597
Technology
Microsoft 365
Industry
Information and Technology Services
Very knowledgeable and patient
Robert was awesome! He basically helped me figure out a Rubik's cube aka Power Automate. He was very knowledgeable and patient with me. He was a pleasure to work with. Thank you!
Ticket
 9460
Technology
Systems Center
Industry
Government Administration
Very pleased with the quick response
Very pleased with the quick response to a ticket opened after hours on the weekend. Thank you to the entire team that helped us with resolving this issue. Very professional technicians.
Ticket
 14946
Technology
Systems Center
Industry
Other
My issue was solved basically immediately
The response and attention I received was fantastic. My issue was solved basically immediately, but I'm most impressed with the care that went into making sure our issue was taken seriously. I don't think I've ever had a support case with any other vendor that compares to what I experienced with this case. Excellent work from your team.
Ticket
 11588
Technology
Systems Center
Industry
Hospital and Health Care
Very knowledgeable team at US Cloud
This is my first working ticket with US Cloud and we couldn't be happier with the service provided.  Very knowledgeable team at US Cloud and after being long time Microsoft support customers I think we will be long time US Cloud customers.  Thank you again!
Ticket
 10098
Technology
Windows Desktop
Industry
Other
Fantastic follow-ups
US Cloud was responsive and had a knowledgeable tech support person. Followed up daily to make sure issue was resolved.
Ticket
 11071
Technology
Other Non-Microsoft
Industry
Other
Great to work with
With this case and other cases I have requested support on, all the tech's have been very knowledgeable and great to work with. Thank You!
Ticket
 16873
Technology
Microsoft 365
Industry
Other
Awesome to work with
Very VERY appreciative that my OneNote issue was resolved so quickly once Michael was involved. I've had several tickets opened (then closed) for this issue. With the new laptop/system, it could not be avoided any longer to allow access to my notes. Michael was awesome to work with; very personable, communicative and had great energy to solve the issue.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Hospital and Health Care
This support provides a significant cost savings
Thank you for the welcome note – very thoughtful. We are looking forward to working with Marty and your team over the next year. This support provides [us] a significant cost savings, while having the reassurance of financially backed SLA’s. The technology group will now have extra funds to re-invest in infrastructure and patient support.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Information and Technology Services
It is going great!
Thank you for the easy transition away from Microsoft. I checked in with the IT Director last week to see how it was going, and he said so far, it is going great! Happy dance, as you know how hard it can be to change the mindset of folks that have been stuck in a rut for so long.
Ticket
 14784
Technology
Client Success
Industry
Information and Technology Services
One chance at a first impression
They say you only get one chance at a first impression, and it looks like Erik made a very positive one on our first ticket!
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Hospital and Health Care
The value for the service is very good
Please extend our sincere thanks to the US Cloud team. We were exactly where many enterprises are – wondering if we should take the leap and move away from Microsoft. Our second renewal with US Cloud support services speaks volumes and I often tell other MSFT licensing professionals the value for the service is very good.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Utilities
Working with US Cloud has been a pleasure
Every ticket I’ve opened with US Cloud enterprise support has been resolved in three business days or less, including one Microsoft Unified gave up on after three weeks. Working with US Cloud for MSFT support has been a pleasure.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Banking
I have no hesitation recommending US Cloud
As I told the analyst, I don’t give referrals often, usually because of sensitivity to industry regulation. That said, I have no hesitation recommending US Cloud for Microsoft enterprise support. Your service has been outstanding and the price point is very reasonable.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Financial Services
Better than direct Microsoft support any day
Give US Cloud a chance. Their Microsoft support far exceeds Microsoft’s support options. Better than direct Microsoft support any day.
Ticket
 1123
Technology
SQL Server
Industry
Information and Technology Services
I always get exceptional service
Everyone from the Support Team are very responsive and easy to work with once a ticket gets submitted through the US Cloud Portal. The tech support engineers are very knowledgeable with all Server OS. I have been using their services for almost a year, and I always get exceptional service.
Ticket
 12478
Technology
Exchange
Industry
Insurance
Good to work with and got the job done
The US Cloud engineer was very easy to work with and knowledgeable about Exchange 2016 on-premise. He was sensitive to our need to ensure we made no impact to our customers while we address this issue during business hours. We were able to resolve the issue completely very quickly and efficiently with zero impact, in spite of the issue’s root cause being a very obscure one. I really appreciated getting the job done with one work session–not an experience I had when working direct with Microsoft support very often.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Information and Technology Services
Great offering and 💯 percent amazing support
Speaking from experience, great offering and 💯 percent amazing support to our whole team across a complex set of deployments and environments.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Other
US Cloud was the right choice
My team says that things are going well, and it was the right choice to make a change with our Microsoft product support. I look forward to growing our relationship further.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Other
Excellent support and timely updates
US Cloud has provided excellent support and timely updates. They have also been able to customize their support for us when required.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Hospital and Health Care
Exceptional job at analyzing our problems
US Cloud provides great solutions and prompt service every time we need them. Whenever my engineers have contacted US Cloud, they have made an exceptional job at analyzing our problems and developing an effective solution.
Ticket
 13887
Technology
SharePoint
Industry
Government Administration
Back on track
After countless phone calls and wasted man-hours to our Microsoft and VAR reps, US Cloud helped get our domain back on track.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Insurance
Very well take care of
We feel very well taken care of when we contact US Cloud for Microsoft support. All the engineers we’ve worked with were nice and helpful. We’ve really enjoyed working with the entire US Cloud team.
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Financial Services
We are regularly impressed by the service
Let me tell you that we are regularly impressed by the service and care of US Cloud, this is just another example of the “extra” that your company performs!
Ticket
 10042
Technology
Client Success
Industry
Hospital and Health Care
We couldn’t be happier
This is my first working ticket with US Cloud and we couldn’t be happier with the service provided. Very knowledgeable team at US Cloud and after being long time Microsoft support customers I think we will be long time US Cloud customers. Thank you again!
Ticket
 14475
Technology
SharePoint
Industry
Other
The results look very good!!
Over the last couple of days we have been testing with our recently upgraded SharePoint environment and the results look very good!! This was certainly one of the more challenging projects, and as a team you all have contributed above-and-beyond to make this a success. Thank you all for your expertise and hard work!
Ticket
 Gartner Peer Insights
Technology
Client Success
Industry
Information and Technology Services
US Cloud customer support rocks!!!
Your service is always great. You do such a great job. You are fast and always on time. Thank you so much for the great job you do for me and our Company. You are the BEST!
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