Other Microsoft service providers may say they can provide support, but Unified Support is an all-or-nothing proposition. If a vendor cannot TOTALLY replace your Unified Support contract, it won’t work. Working with US Cloud allows you to cancel your Unified Support agreement entirely. US Cloud provides a Microsoft enterprise support service with full feature parity to Microsoft’s Unified. US Cloud will save enterprises $1B dollars over the next five years and currently supports over 450 companies and 6.4 million users worldwide – including many Fortune 500’s.
US Cloud supports all Microsoft business software and will use reasonable efforts for MS products that are end of life. We staff senior Microsoft-certified engineers on all three shifts, which lets us provide expert break-fix support around the clock. US Cloud supports all time zones around the world and have support customers in 42 different countries and on four continents. All clients receive the industry’s only financially backed SLAs for response time and ticket escalation. US Cloud time to resolution is 25% faster than Microsoft Unified resulting in less downtime and a better end user experience.
US Cloud supports all Microsoft business and enterprise software products including those that have reached end of life (EOL) status. We support the entire Microsoft enterprise stack – all the applications and tools designed to work in concert to keep your business running smoothly. US Cloud supports all ticket severities from Severity A (critical) to Severity C (minimal impact). We also offer Mission Critical support to give your organization the fastest available Microsoft support response and resolution times to reduce critical Microsoft system downtime. Our 100% US-based domestic engineers solve over 85% of tickets in-house and roughly 15% through managed escalations to Microsoft. We also have dedicated TAM’s and “Crit Sit” managers to fast-track high-severity cases.
US Cloud was a Microsoft Certified Gold Partner and Cloud Service Provider (CSP) for over 20 years. We had the pleasure of serving some of the largest enterprises and best brands in the world. Some of those past clients include: The White House, Microsoft, US Army, Intel, St. Jude, PNC Financial, Honda, State Farm Insurance, and Starbucks. We have resolved over 150,000 tickets for our Microsoft Enterprise Support clients and have core competencies in every Microsoft product category including Azure, M365, Dynamics, Teams, Power Platform, Windows Server, Exchange, SharePoint, System Center, SQL, and more.
When we set out to design our ground-up build for our Microsoft Support service, we anchored on the model that companies were already used to working with: Microsoft Premier Support. Like Premier, our service allows customers to buy just the hours they need for both break-fix and proactive engagements. And our pricing is also comparable to the old Premier model, typically saving 30-50% vs. Microsoft Unified. We included Technical Account Managers (TAM’s) and access to Designated Support Engineers (DSE’s), rapid escalation for critical cases, and true 24/7/365 global support.