Remember that streaming service you signed up for but barely use? Traditional Microsoft support can feel a lot like that—paying for the whole buffet when you just want the good stuff. That’s where we flip the script: US Cloud lets you cherry-pick exactly what support you need, when you need it. No bloated packages, no unused services collecting dust.
Think of it as support tailored to your enterprise’s appetite—whether you’re a light snacker or need the full feast. This à la carte approach isn’t just about saving money (though our clients love that part); it’s about building a support system that moves at your speed and scales with your needs. And when your needs change? Your support changes with you, no awkward conversations needed.
We’ve all been there—stuck in the dreaded support queue, listening to hold music that sounds like it’s from 1987. Not with US Cloud. Operating across 41 countries and every time zone imaginable, we’ve built something different: support that’s actually there when you need it.
Powered by a unique blend of brilliant human engineers and cutting-edge AI (think Azure AI and OpenAI), we’re delivering support that’s not just faster—it’s smarter. Our teams are continuously learning, evolving, and improving, which means your enterprise gets better support every single day. Just ask the Global 2000 enterprises who’ve made the switch and never looked back.
Here’s the part where most people raise an eyebrow: yes, we really do save enterprises 30-50% compared to Microsoft Unified Support. No, we’re not cutting corners. No, it’s not too good to be true.
How do we pull this off? We’re specialists, not generalists. Microsoft support isn’t just another bullet point in our services list—it’s our entire world. Being headquartered in the Midwest (where your dollar stretches further) and privately owned (meaning we reinvest 100% of profits back into making our service better) doesn’t hurt either. The result? Over $935 million in savings for our clients over the past five years.
When something breaks, you need it fixed—fast. That’s why every support ticket comes with a 15-minute response guarantee, backed by industry-exclusive SLAs you can actually count on. But here’s where it gets interesting: every support hour you purchase can also be used for proactive support at no extra charge.
Want a system health check? Need help planning a major deployment? Looking for specialized training? It’s all included. And unlike some providers (cough Microsoft cough), we don’t tack on a 30% surcharge for “TAM time” on proactive projects.
Let’s address the elephant in the room: “But how do you escalate to Microsoft if you’re competing with them?” Fair question. Not only can we escalate tickets to Microsoft, but we do it every day. The difference? We only do it when we absolutely need to.
In 2024, only 18% of our tickets need Microsoft’s attention, and just 2% require specialist partner involvement. The other 80%? Solved in-house, faster and more efficiently than if we’d passed them along. We’ve got the process down to a science, with clear SLAs governing when and how escalations happen.
While Microsoft has been gradually replacing Technical Account Managers (TAMs) with Customer Service Representatives, we’re doubling down on expertise. Every US Cloud client gets a dedicated TAM who actually knows their stuff, plus access to Designated Support Engineers (DSEs) across the Microsoft technology stack.
Think of your TAM as your personal IT strategist—someone who knows your environment inside and out and can anticipate problems before they become problems. And our DSEs? They’re not just break-fix specialists; they’re the experts you can embed within your team to tackle those big, hairy enterprise projects that keep you up at night.