How US Cloud Support Works.

Only pay for the Microsoft support you need + Faster global 24/7 support

Ditch the bloated costs of Microsoft Unified Support. US Cloud offers a smarter alternative: pay only for the Microsoft support you truly need. Leave the unnecessary expenses behind and embrace a more flexible, cost-conscious approach to Microsoft support with US Cloud.

US Cloud supports all your Microsoft enterprise software and cloud services 24/7/365 worldwide. With US Cloud’s army of Microsoft experts, you get faster, cost-effective support that maximizes your ROI and keeps your Microsoft environments running smoothly.

How US Cloud Support works

Only Pay for What You Need

US Cloud’s “only pay for the support you need” model offers a compelling alternative to Microsoft Unified’s all-inclusive support by providing a more cost-effective and tailored approach to IT services. This model allows enterprises to customize their support plans based on actual usage and specific needs, eliminating the inefficiencies and high costs associated with one-size-fits-all packages. With US Cloud, companies avoid paying for unnecessary services, ensuring that every dollar spent directly enhances their operational capabilities. Additionally, this approach offers greater flexibility, allowing businesses to scale support up or down in response to changing demands without being locked into a rigid, expensive contract.

The result is a more transparent and manageable IT budget, which frees up resources for innovation and strategic growth initiatives. By focusing on efficiency and customer-specific solutions, US Cloud not only reduces costs but also delivers faster, more responsive support tailored to the unique challenges of each enterprise, positioning it as a superior choice for discerning businesses looking to maximize their return on investment.

Faster Global 24/7 Support

Get faster Microsoft support at US Cloud with our singular focus and AI powered teams. Your enterprise deserves better, and US Cloud Support delivers, each and every day. Our proven support model underpins hundreds of Microsoft-centric enterprises around the world 24/7/365, with year-over-year performance improvement and transparent reporting. Our continuous investment in exceptional engineers, Azure AI, and OpenAI will allow us to improve support delivery well into the future.

US Cloud supports Global 2000 enterprises in 41 countries across all time zones. Global 24/7 Microsoft support is crucial for enterprises because it ensures continuous operational efficiency, minimizes downtime, and provides immediate assistance regardless of time zones, thereby maintaining productivity and enhancing customer satisfaction in an increasingly interconnected and fast-paced global market. Join Global 2000 enterprises who are unlocking better support and millions in savings with US Cloud.

30-50% Savings on Microsoft Support

We guarantee you will save at least 30% on Microsoft’s Unified Support, but get ready for more. New clients are often skeptical of how US Cloud can provide support for the full Microsoft stack at prices that are 30-50% less than Premier/Unified Support. Here’s how we do it: US Cloud is a Microsoft Support specialist, with streamlined operations headquartered in the Midwestern United States. Because Microsoft support is our entire business, not just another service line, we have been able to drive significant efficiencies and scale into our operations.

We are privately owned and reinvest 100% of profits back into engineering, automation, and quality improvement initiatives. Simply put, we are completely fanatical about providing high-quality Microsoft support at an affordable price. Our proven support model underpins hundreds of Microsoft-centric enterprises around the world 24/7/365, with five-year savings of over $935 million. Discover how CFOs are saving millions and CIOs are streamlining IT operations. See for yourself how other Procurement and IT leaders have unlocked better support and bigger savings with US Cloud.

Reactive and Proactive Support

All 24/7 reactive support comes with a 15-minute guaranteed response time. US Cloud break-fix support covers all Microsoft business technologies and is backstopped by the industry’s only SLAs for response time and ticket escalation. Global reactive or break-fix support is a given, but support hours purchased from US Cloud can also be used for proactive support with no additional charge. All support services are delivered by screened US persons.

US Cloud has a full Proactive Support Catalog for things like system health-checks, readiness assessments, project advisory support, training and workshops, deployment or migration assistance, and many more. And unlike Microsoft, we don’t slap a mandatory 30% upcharge for “TAM time” on proactive projects.

Managed Microsoft Escalations

One of our most frequently asked questions is “How can you escalate tickets to Microsoft if you are a competitor?” Rest assured, we can. US Cloud escalates critical high-severity cases as well as low-severity tickets to Microsoft every day. We also have specific, contractual SLA’s that govern when and how tickets are escalated to Microsoft (for bug fixes, tenant access, edge-cases, etc.).

In 2024, we have decreased total escalation tickets to just 18% going to Microsoft and 2% going to our specialist MSFT partners. In other words, a full 80% of break-fix tickets are solved in house, delivering faster and more cost-efficient results. If you’d like to know how we do it exactly, we would be happy to walk you through our Managed Microsoft Escalation process in detail.

TAM Account Managers, DSE Engineers

As Microsoft continues to swap its Technical Account Managers (TAM’s) for lower-level Customer Service Representatives (CSR’s), US Cloud is going the other direction. All our clients get a TAM dedicated to their account, benefit from a specialized onboarding team and process, and have access to Designated Support Engineers (DSE’s) for all Microsoft technologies.

By maintaining a long-term relationship with their clients, a TAM gains an understanding of their enterprise’s IT organization, impact on overall business, their IT goals, and their pain points – which is used by the TAM to create and manage a Service Delivery Plan ensuring their enterprise operational success with Microsoft products.

DSE’s go well beyond break-fix and enhance your enterprise’s capacity to accelerate planning and completion of large-scale projects. By embedding these key strategic resources into your team, US Cloud provides you with subject matter experts who develop a deep understanding of your unique IT environment and can dramatically optimize your Microsoft enterprise software investment, saving you both time and money.

Get Microsoft Support for Less

Unlock Better Support & Bigger Savings

  • Save 30-50% on Microsoft Premier/Unified Support
  • 2x Faster Resolution Time + SLAs
  • All-American Microsoft-Certified Engineers
  • 24/7 Global Customer Support