US Cloud has formalized, contractual no-risk Proof of Concept (POC) trials built into all our client contracts. It offers peace of mind to companies who want to try something outside the Microsoft Monopoly for the first time. Our standard POC trial is 30-days and allows cancellation for any reason, no questions asked. Only pay for the service hours you actually used and that is it.
We work with clients heading into POC’s to define what would constitute an insightful trial for them. For some it’s jumping into every day break-fix issues ASAP. For others it’s test driving a particular DSE. Or it might look like doing a proactive engagement. So whether your focus is on our abilities in a certain technical area, our speed of response, or our ability to get critical cases to Microsoft quickly, we encourage you to give it a try. All companies and clients are different. No amount of case studies, reference calls, or analyst recommendations can substitute for first-hand experience in real-world situations.
Gain true insight into US Cloud capabilities. We do not water down our POC trials. Companies go through the same onboarding process as everyone else, get the same Technical Account Manager that would be their primary contact if they move to an annual agreement. They are put into the same queue as all our clients for break-fix, DSE’s, or proactive support. Your experience in a US Cloud POC is a true window into our day-in, day-out operations. With the same engineers, account staff, processes, and escalation paths. So there is no bait-and-switch where you get the A-team during trial and then experience a big drop in service quality. With US Cloud we try and give you a fair sense of what our service is like and let you make the determination if we are a good fit for your organization.
Our process allows zero lag between a successful POC and an annual agreement that can seamlessly continue our provision of support. No need to start over with negotiations or risk a gap in coverage. Because we are willing to put in the work ahead of our trials to make sure we have addressed any issues within a future service agreement, regardless of the risk to us, it is frictionless for both IT and Procurement to transition into a full annual agreement with US Cloud. The risk of failing to come to terms after a trial is almost as bad as a failed trial. We take that worry out of the equation so both parties can focus on the work and testing to ensure we are good fit for your business.