Insights – Resource Center

The US Cloud Support Resource Center is your single source for understanding all Microsoft support options for enterprises. This curated list of resources includes case studies on Microsoft Premier Support and MS Unified clients replacing Microsoft with US Cloud for 30-50% cost savings. The Resource Center also includes Gartner Reports validating US Cloud as the only independent third party Microsoft provider with faster response and time to resolution. Executive summaries and an RFP template are also available to Procurement and IT leaders exploring alternatives to Microsoft for enterprise support.

Filter the US Cloud Resource Library

Published Aug 04, 2023

The Microsoft Unified Support 2023 Special Analyst's Report

This special report on MS Unified Support will help enterprises understand the fast-moving landscape of Premier/Unified Support.
Case Study
Published Mar 14, 2022

US Cloud Case Studies: Healthcare & Hospitals

Fortune 500 healthcare organizations and regional hospitals who have switched from Microsoft Premier Support or MS Unified to US Cloud.
Case Study
Published Mar 14, 2022

US Cloud Case Studies: Finance, Banks & Insurance

Fortune 500 financial services organizations, multi-national banks and global insurance companies who have replaced Microsoft Premier or MS Unified Support with US Cloud.
Cheat Sheet
Published Mar 06, 2023

Top 4 Microsoft Support Renewal Traps

Enterprises must acknowledge the risks of MS Unified Support renewal, navigate them appropriately, or avoid them altogether with a viable third-party Microsoft support provider like US Cloud. This white paper will give you an overview of those traps, the business officer impacted, and your options.
Cheat Sheet
Published Mar 14, 2022

Microsoft Enterprise Support Services Comparison

Grab and go PDF for Procurement and IT leaders. Compare US Cloud to Microsoft Premier/Unified support for enterprises. Explore 30-50% cost reduction and response/resolution efficiency gain opportunities.
Cheat Sheet
Published May 18, 2022

US Cloud - Frequently Asked Questions (FAQ)

A guide of quick facts and answers to frequently asked questions including why Microsoft Premier & Unified Support is broken. A critical 2 minute read before starting renewal negotiations with MS.
Cheat Sheet
Published Mar 01, 2023

Microsoft Support Vendor Checklist

Use the Vendor Checklist to identify Microsoft support providers and mitigate risk by identifying the most qualified provider to support your company’s Microsoft technologies.
Cheat Sheet
Published Feb 20, 2023

RFP Template for Microsoft Enterprise Support

RFP template to assist enterprises in evaluating Microsoft third party support providers. Best practices for service delivery, account management, SLAs and compliance needed to replace MS Premier and Unified Support.
Cheat Sheet
Published Dec 13, 2022

Microsoft Premier Support Portal Parity

Former Microsoft Premier Support Portal and MS Unified Services Hub users who login to the new US Cloud Microsoft Support Portal are noting a better overall support experience. Enterprise demos available upon request.
Published Apr 28, 2023

The Independent Guide to Microsoft Unified Support

Understand how Microsoft Unified Support and MS Unified Enterprise plans are priced. Get key renewal negotiation tips to save your enterprise significant time and money. Learn how to identify viable alternatives to Microsoft.
Executive Summary
Published Mar 14, 2022

The Switch to Microsoft Third Party Software Support

A recent US Cloud study examined the savings and efficiency gains realized by 50 Microsoft Premier Support and MS Unified customers who made the switch to independent 3rd party Microsoft support.
Executive Summary
Published Feb 19, 2022

New Choices and Alternatives to Microsoft Unified Support

Get to know the three primary options for former Microsoft Premier Support enterprises seeking alternatives to the new Unified model. Understand their pro's and con's, and the questions you need to ask about each.
Executive Summary
Published Mar 14, 2022

US Cloud Premier Support for All Microsoft Software

A brief overview of US Cloud capabilities and common questions from enterprises on how US Cloud is able to replace Microsoft Premier and Unified Support while reducing cost and increasing quality.

2022 Gartner Report for Independent Third-Party Support for Microsoft Software

See why Gartner recommends Microsoft third party support. Eliminate year-over-year software maintenance and support increases. Risk assessment for making the switch. Use cases for 3rd party support.
Published Mar 14, 2022

2021 Gartner Report for Independent Third-Party Support for Microsoft Software

Use this Gartner report to identify options that can reduce your Microsoft software maintenance and support costs by 50%. Risk and service parity analysis. Use Proof of Concept (POC) to demonstrate capabilities.
Microsoft Premier and Unified Support Alternative - US Cloud

Next Steps:

Save 30-50% with US Cloud

Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs.

Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth.