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Insights – Resource Center

Use the extensive Resource Center to gain valuable insight on why enterprises are replacing Microsoft Premier/Unified Support with US Cloud. The resources include Gartner’s reports on US Cloud from 2020-2024 validating US Cloud as the only support provider in the world capable of fully replacing MS Premier/Unified. Case studies across technology, financial, healthcare, and government help affirm support capabilities and 30-50% cost savings claims. Executive summaries and RFP templates are also available to assist Procurement and IT leaders in qualifying alternatives to Microsoft for enterprise support.

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ONLY Gartner-recognized alternative to Microsoft in the world

4.4 / 5-star average rating on client ticket surveys

Use the extensive Resource Center to gain valuable insight on why enterprises are replacing Microsoft Premier/Unified Support with US Cloud. The resources include Gartner’s reports on US Cloud from 2020-2024 validating US Cloud as the only support provider in the world capable of fully replacing MS Premier/Unified. Case studies across technology, financial, healthcare, and government help affirm support capabilities and 30-50% cost savings claims. Executive summaries and RFP templates are also available to assist Procurement and IT leaders in qualifying alternatives to Microsoft for enterprise support.

Download US Cloud vs Microsoft Cheat Sheet

View US Cloud Blog Posts

Filter the US Cloud Resource Library

Video / Webinar

Microsoft Licensing Essentials: Choosing Between MCA and EA

Choosing the right Microsoft licensing agreement can make or break your tech budget—are you aware of the game-changing differences between the Microsoft Customer Agreement (MCA) and the Enterprise Agreement (EA)? Discover how one choice could drastically impact your Microsoft support costs!

Published Aug 22, 2024

2024 Gartner Market Guide for Microsoft Product Support Services

See why Gartner recommends Microsoft third-party support. Eliminate year-over-year software maintenance and support increases. Risk assessment for making the switch. Use cases for third-party support.

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Video / Webinar

Switching from Microsoft Unified Support to US Cloud: Client Experiences and Benefits

What does switching from Microsoft Unified Support to US Cloud look like? Two of our clients, Dormakaba and Bottomline, discuss the transition and how it impacted their business in this US Cloud-sponsored Redmond Tech Talk.

Published Jun 20, 2024

The Ultimate Guide to Copilot

Microsoft Copilot is a huge new AI resource for enterprises around the world, so US Cloud breaks it down and makes it more digestible for new and experienced users alike.

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Video / Webinar

Mastering Microsoft Copilot Integration: Expert Insights and Strategies

Microsoft Copilot is the newest Microsoft product on the block, which means there are many features and functions for businesses to learn. Uncover the hidden costs behind Copilot and much more in our US Cloud-sponsored Redmond Tech Talk.

Video / Webinar

Solving the Microsoft Support Problem: How to Choose the Right Alternative to Microsoft Unified

Microsoft Unified Support third-party alternatives are out there, but what do they offer that Microsoft doesn't? Discover what Microsoft Unified Support alternatives bring to the table and how they can benefit your business in our US Cloud-sponsored Redmond Tech Talk.

Published Dec 20, 2023

6 Tips for Negotiating with Microsoft

If you are approaching an upcoming renewal date, you will need to consider whether or not you stay with Microsoft Unified Support. Here are some tips to smooth over the negotiation process.

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Published Dec 20, 2023

Preparing to Switch to MSFT Unified

Understanding the complexity of Unified Support is paramount to protecting your enterprise’s technical capabilities and precious IT budget.

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Executive Summary

Published Dec 20, 2023

Sources for Microsoft Support

Third-party enterprise software support began in 2005 as an alternative to Oracle’s support. Now, you can gain Microsoft Support from three major options.

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Published Dec 20, 2023

US Cloud Tickets and SLAs

Every ticket that you submit has a severity level attached depending on how impactful the problem is for your organization. Certain severities will take priority depending on how harmful they are to your processes.

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Published Aug 04, 2023

The Microsoft Unified Support 2023 Special Analyst's Report

This special report on MS Unified Support will help enterprises understand the fast-moving landscape of Premier/Unified Support.

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Published Mar 14, 2022

US Cloud Case Studies: Healthcare & Hospitals

Fortune 500 healthcare organizations and regional hospitals who have switched from Microsoft Premier Support or MS Unified to US Cloud.

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Published Mar 14, 2022

US Cloud Case Studies: Finance, Banks & Insurance

Fortune 500 financial services organizations, multi-national banks and global insurance companies who have replaced Microsoft Premier or MS Unified Support with US Cloud.

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Published Mar 06, 2023

Top 4 Microsoft Support Renewal Traps

Enterprises must acknowledge the risks of MS Unified Support renewal, navigate them appropriately, or avoid them altogether with a viable third-party Microsoft support provider like US Cloud. This white paper will give you an overview of those traps, the business officer impacted, and your options.

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Published Apr 18, 2024

Microsoft Enterprise Support Services Comparison

Grab and go PDF for Procurement and IT leaders. Compare US Cloud to Microsoft Premier/Unified support for enterprises. Explore 30-50% cost reduction and response/resolution efficiency gain opportunities.

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Published May 18, 2022

US Cloud - Frequently Asked Questions (FAQ)

A guide of quick facts and answers to frequently asked questions including why Microsoft Premier & Unified Support is broken. A critical 2 minute read before starting renewal negotiations with MS.

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Published Mar 01, 2023

Microsoft Support Vendor Checklist

Use the Vendor Checklist to identify Microsoft support providers and mitigate risk by identifying the most qualified provider to support your company’s Microsoft technologies.

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Published Feb 20, 2023

RFP Template for Microsoft Enterprise Support

RFP template to assist enterprises in evaluating Microsoft third party support providers. Best practices for service delivery, account management, SLAs and compliance needed to replace MS Premier and Unified Support.

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Published Dec 13, 2022

Microsoft Premier Support Portal Parity

Former Microsoft Premier Support Portal and MS Unified Services Hub users who login to the new US Cloud Microsoft Support Portal are noting a better overall support experience. Enterprise demos available upon request.

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Published Apr 28, 2023

The Independent Guide to Microsoft Unified Support

Understand how Microsoft Unified Support and MS Unified Enterprise plans are priced. Get key renewal negotiation tips to save your enterprise significant time and money. Learn how to identify viable alternatives to Microsoft.

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Executive Summary

Published Mar 14, 2022

The Switch to Microsoft Third Party Software Support

A recent US Cloud study examined the savings and efficiency gains realized by 50 Microsoft Premier Support and MS Unified customers who made the switch to independent 3rd party Microsoft support.

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Executive Summary

Published Feb 19, 2022

New Choices and Alternatives to Microsoft Unified Support

Get to know the three primary options for former Microsoft Premier Support enterprises seeking alternatives to the new Unified model. Understand their pro's and con's, and the questions you need to ask about each.

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Executive Summary

Published Mar 14, 2022

US Cloud Premier Support for All Microsoft Software

A brief overview of US Cloud capabilities and common questions from enterprises on how US Cloud is able to replace Microsoft Premier and Unified Support while reducing cost and increasing quality.

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Published Dec 12, 2023

2022 Gartner Report for Independent Third-Party Support for Microsoft Software

See why Gartner recommends Microsoft third party support. Eliminate year-over-year software maintenance and support increases. Risk assessment for making the switch. Use cases for 3rd party support.

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Unlock Better Support & Bigger Savings

Save 30-50% on Microsoft Premier/Unified Support
2x Faster Resolution Time + SLAs
All-American Microsoft-Certified Engineers
24/7 Global Customer Support

US Cloud vs. Microsoft Cheat Sheet

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