MICROSOFT PREMIER SUPPORT AGREEMENT

Reduce your Microsoft Premier Support Agreement cost by up to 50% with US Cloud. Use the savings where your enterprise needs it most.

Microsoft Premier Support Agreement

Microsoft support for business (Premier) and enterprise (Unified) - cost savings at US Cloud
Save 30% to 50%
versus Microsoft
Premier/Unified
Microsoft Support - 15 Minute Response Time at US Cloud
15 Minute
Response from

Live Engineer
Microsoft Support (Premier/Unified) - All US Citizen Engineers at US Cloud
All US Citizens
ITAR/DFARS
Compliant
100,000 Microsoft Support Tickets - MSFT Support Escalation at US Cloud
100k Tickets
Resolved +
MSFT Escalations
Microsoft Products Supported 20+ Years - US Cloud
20+ Years
MSFT Product
Support
Microsoft Support (Premier/Unified) - Fortune 500 Enterprises Trust US Cloud
Trusted by
Fortune 500
Worldwide

PREMIER SUPPORT AGREEMENT PRICE INCREASE

Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support agreement customers to Unified Support.

The new Unified support agreement includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.

MS Unified agreement pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most Microsoft enterprise support customers.

CUT YOUR PREMIER AGREEMENT COST IN HALF

Why pay for support you don’t need?  Channel your inner Ninja and cut your Premier Support agreement cost in half by only paying for the Microsoft support your enterprise consumes.

Our typical client gets 46% better Premier Support agreement pricing at US Cloud, with some clients getting up to 300%!  Capture even more savings by reducing your DSE wasted hours with a 63% smaller commitment at US Cloud.

Right-size your Premier Support agreement and start saving today by switching to US Cloud – the only proven alternative to Microsoft Premier support services.

MICROSOFT PREMIER SUPPORT AGREEMENT ALTERNATIVES

Compare Microsoft Premier Support agreement to US Cloud Premier Support and other alternatives.
See for yourself why enterprises worldwide are replacing Microsoft Premier with US Cloud.

Microsoft Premier Support Agreement Alternative - US Cloud

Agreement Price
Initial response time (IRT)
Priority Routing
All US Citizens

Microsoft Premier Support Agreement Pricing

Price
IRT
Tier Routing
Onshore / Offshore

Microsoft Premier Support Agreement Alternative Ranked #3

Price
IRT
Tier Routing
Offshore

Microsoft Premier Support Agreement Alternative Ranked #4

Price
IRT
Tier Routing
offshore

ULTRA-RESPONSIVE, SUPPORT AGREEMENT FOR HALF THE PRICE

Get significant cost savings and 5x faster response times vs. Microsoft support agreement – without sacrificing quality or expertise.  With over 72,000 tickets resolved and two decades of experience, you can count on US Cloud.

  • Fully replace Microsoft Premier Support contract

  • Support for entire MSFT stack, including O365

  • Proactive and reactive tickets

  • All severity levels supported

Switched for Better Microsoft Premier (Unified) Pricing at US Cloud
Working with US Cloud has been a pleasure. Every ticket I’ve opened with them has been resolved in three business days or less, including one Microsoft gave up on after three weeks.
Ryan H, Multinational Oil & Gas Company
Microsoft Enterprise Support Agreement Tickets - US Cloud

MSFT tickets – US Cloud Q2 2019

COMPREHENSIVE MICROSOFT STACK SUPPORT AGREEMENT

Complete Microsoft support agreement for all Microsoft products supported across the stack, including on-premise and cloud applications

US Cloud solves problems that MSFT won’t touch: WebEx no-longer working with your O365 calendars? We fix that. They don’t.

Office 365 + Azure Enterprise Support Agreement Included

For O365 or Azure (our two biggest support categories), use US Cloud for edge cases or work-around solutions

For online product bugs or code-fixes, US Cloud manages Microsoft escalations for you, start to finish

CROSS PLATFORM SUPPORT AGREEMENT

Ability to solve complex problems when Microsoft issues also involve other common enterprise technology platforms such as Cisco, VMware and AWS.

CISCO

Cisco + Microsoft Support

Cisco

Increase network availability with Cisco + MSFT proactive support services at US Cloud

VMWARE

VMware + Microsoft Support

VMware

Fix VMware + Microsoft issues faster with reactive support services at US Cloud

AWS

AWS + Microsoft Support

AWS

Be more confident with AWS + MSFT all screened US Citizen support at US Cloud

Get 30% – 60% savings vs Cisco plus Microsoft Premier Support. Redeploy your savings where it’s needed most.

Live, US citizen engineers start troubleshooting your VMware or Microsoft support ticket within fifteen minutes, 24/7/365

THE US CLOUD ADVANTAGE

US
Cloud
Microsoft
Support
Support Services All on-premise / cloud MS products
24 / 7 / 365 global support
Operational and configuration support
Installation and upgrade support
Named technical account manager (TAM) available
Named designated support engineering (DSE) available
15-minute guaranteed response SLA for all cases
All screened US citizens for ITAR / DFARS compliance
Cross-platform support for MS, Cisco, VMware, AWS
Integrated performance support
Strategic Services Cross-platform roadmap advisory services
Multi-cloud advisory services
Cross-platform license advisory services
Cross-platform security advisory services
Impact on Resources Significantly reduce operating costs (budget, people, time)

Next step - Better Microsoft Premier Support Agreement at US Cloud

Take the Next Step for Better Premier Support Agreement Pricing

US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save up to 50% on support costs and free up funds to drive innovation.