Microsoft Premier Support for Partners
MICROSOFT PREMIER SUPPORT FOR PARTNERS
Increase Microsoft Partner revenue while reducing client Premier/Unified support costs 30-50% to free up IT budget for strategic projects.
Save 30% to 50%
versus Microsoft
Premier/Unified
15 Minute
Response from
Live Engineer
All US-Based
Engineering
Teams
Managed
Microsoft
Escalations
25+ Years
MSFT Product
Support
Trusted by
Midsize to Large
Global Enterprises
Why You Need Premier Support for Partners
Save 30-50%
vs Microsoft Premier (Unified) Support for Partners, per analyst research
Resolve Issues Quickly
Prioritized problem resolution for you and your customers’ most complex issues
Never Off-Shored
Reduce compliance risk with Premier for Partners US domestic engineers
Microsoft Expertise
Collaborate with a trusted account manger who’s invested in your priorities
172,000 Tickets Solved
Response time and managed escalation SLAs
Full Coverage
Comprehensive support for Microsoft cloud, hybrid, and on-premise
2023 UNIFIED PRICING — REPORTS FROM THE FIELD:
Reports from industry analysts, VAR/LAR’s, and enterprise clients all confirm the significant price increases for Microsoft Unified Support under way. As companies are forced to transition into the Unified model in 2023 and 2024, support costs are rising 17% year-over-year (or more) for a large portion of the Unified Support base. Examples of increases even higher are becoming common, with many clients reporting Microsoft Enterprise Support price inflation of over 50% — and some cases mushrooming to over 235%.
30-50% Average Cost Savings
Verified reports from Microsoft enterprise clients confirm that a large portion of Premier/Unified Support subscribers should anticipate 17%+ price increases year over year in the new Unified model. US Cloud can rescue those endangered IT budgets with its Microsoft Enterprise Support alternative. With US Cloud, organizations can continue to pay for only the support they need. We typically save clients 30-50% or more after switching them over to US Cloud Microsoft Enterprise Support Services.
Resolve Issues Quickly
Is your issue business critical? US Cloud will respond to your ticket in fifteen minutes or less – 4x faster than Microsoft. Receive prioritized partner problem resolution for you and your customers’ most complex issues. Get the fastest prioritized response times for partners with 24×7 elevated break/fix support and access to Designated Support Engineers (DSE). Premier Support for Partners offers the top problem resolution services to you and all of your customers.
NEVER OFF-SHORED
Microsoft Premier Support from US Cloud privies 24/7 global support and ITAR compliant. You will never be transferred to a call center overseas. Maximize your Microsoft platform availability with expert Microsoft Premier service delivery. Microsoft Premier Support includes service delivery from designated support engineers (DSE). US Cloud Premier Support uses TAMs for account management, never lesser experienced CSAMs. Recover faster or prevent service disruptions altogether with reliable Microsoft Premier Support from US Cloud.
Microsoft Expertise
US Cloud has more than two decades of experience supporting all Microsoft technologies. We have over 25 Microsoft certifications covering Cloud, on-premise, and hybrid environments. Leverage US Cloud Microsoft expertise to optimize your Microsoft technology based offerings with consults, roadmaps, or risk assessments. Get the most from your MSFT investments by taking full advantage of product feature sets, reducing downtime and and adhering to US Cloud real world best practices.
172,000 Tickets Solved
US Cloud Premier Support for Partners has resolved more than 172,000 tickets for clients. US Cloud also offers financially backed SLAs for response time and Microsoft ticket escalation. As part of any escalation process to Microsoft, US Cloud white-gloves the entire process so you can continue to drive your technology projects forward and get the most out of your Microsoft investments.
Priority Support
You won’t need to worry about wasting time explaining your problem from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert Microsoft certified engineers. All Premier Support Partner engineers are US citizens who will quickly resolve issues for you and your customers’ most complex issues.
Full Coverage
Get comprehensive Microsoft Enterprise Support across all your Microsoft software usage scenarios – cloud, on-premise, and hybrid. Leverage US Cloud Microsoft expertise for guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support for Partners helps you identify risks, prevent issues, and improve migration readiness for you and your customers.
PREMIER SUPPORT FOR PARTNERS
Covers all your complex support needs with end-to-end managed support for all Microsoft technologies across cloud, hybrid and on-premises environments. With Premier Support for Partners, you are free to expand your cloud offerings, collaborate more strategically with Microsoft experts, and empower your customers to get the most out of their Microsoft investments.