MICROSOFT PREMIER SUPPORT FOR GOVERNMENT
Microsoft Premier Support for Government by US Cloud is a comprehensive MSFT support service specifically designed for U.S. Federal, State, and Local Governments, providing up to 50% budget savings opportunities, rigorous security and ITAR/DFARS compliance. Service delivery teams are extensively screened and US citizenship affirmed.
Save 30% to 50%
versus Microsoft
Premier/Unified
15 Minute
Response from
Live Engineer
All US Citizens
ITAR/DFARS
Compliant
100k Tickets
Resolved +
MSFT Escalations
20+ Years
MSFT Product
Support
Trusted by
Fortune 500
Worldwide
Why You Need Premier Support for Government
Save up to 50%
vs Microsoft Premier (Unified) Support for Government, per analyst research
Resolve Issues Quickly
Prioritized problem resolution for you and your Gov IT’s most complex issues
US Citizens
Premier Support Government uses only screened US citizens and is ITAR/DFARS compliant
Microsoft Expertise
Collaborate with a trusted account manger who’s invested in advancing your mission
100,000 Tickets Solved
Written SLAs for managed Microsoft escalations when necessary
Cross-Platform
Comprehensive support for Microsoft/Cisco/VMware, cloud, hybrid and on-premises
up to 50% Cost Savings
Verified reports from Microsoft clients confirm that a large portion of Premier Support subscribers should anticipate 50%+ price increases when forced into Unified Support. US Cloud can rescue those endangered IT budgets with its Microsoft Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients up to 50% or more after switching them over to US Cloud Premier Support.
2018 UNIFIED PRICING — REPORTS FROM THE FIELD:
Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support under way. As companies are forced to transition into the Unified model in 2018 and 2019, support costs are rising +50% year-over-year (or more) for a large portion of the Premier Support base. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over 100%.
Resolve Issues Quickly
Is your issue critical? US Cloud will respond to your ticket in fifteen minutes or less – 4x faster than Microsoft. Receive prioritized government problem resolution for you and your Gov IT’s most complex issues. Get the fastest prioritized response times for Public Sector with 24×7 elevated break/fix support and access to Designated Support Engineers (DSE). Premier Support for Government offers the top problem resolution services to Federal, State and Local entities.
US Citizens
US Cloud Premier Support for Government uses only screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize citizen satisfaction with All-American Microsoft technology service delivery. Premier Support for Government includes service delivery from 100% screened US citizen Designated System Engineers (DSE) and Technical Account Managers (TAM). US Cloud Premier Support service delivery assures your organization is meeting U.S. compliance and security standards.
Microsoft Expertise
US Cloud has more than two decades of experience supporting all Microsoft technologies. We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft expertise to optimize your Microsoft technology based offerings with consults, roadmaps, or risk assessments.
100,000 Tickets Solved
US Cloud Premier Support for Government has resolved more than 100,000 tickets for clients. US Cloud also offers written SLAs for managed Microsoft escalations if necessary. As part of any escalation process to Microsoft, US Cloud white-gloves the entire process so you can continue to drive your technology projects forward and get the most out of your Microsoft investments.
Priority Support
Public Sector organizations need not worry about wasting time explaining your issue from the beginning several times as you are transferred or escalated. Reduce frustration and time to resolution with expert Microsoft certified engineers. All Premier Support Government engineers are screened US citizens who will quickly resolve issues for you and your Gov IT’s most complex issues.
Cross-Platform
Get comprehensive Government support across all your Federal, State, Local, and Tribal technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for Gov guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support for Government helps you identify risks, prevent issues, and improve migration readiness for you and your organization.
Take the Next Step for Premier Support for Government
US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Premier (Unified) Support Gov customers to enjoy ultra-responsive support from US citizens, save up to 50% on support costs and free up funds to drive innovation.