Download the Microsoft Premier (Unified) Support Price List.  Compare Microsoft Pricing to US Cloud’s 30-60% Cost Savings for Technical Account Managers (TAM), Designated Support Engineers (DSE), Support Account Management (SAM), Support Assistance (SA), Application Development Managers (ADM), and Problem Resolution Support (PRS).  US Cloud Premier Support Includes 100% USA-Based Support with Less Than 1% of Tickets Escalated to Microsoft.

Unified Support

Microsoft is rolling out its biggest change to support in two decades, shifting its Premier Support customers to Unified Support. There are unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000, and pricing based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% cost increase for most Microsoft Premier Support customers.

Save 30-60% with US Cloud Premier Support

US Cloud provides custom-fit support so that you’re not absorbing the cost of unlimited hours and technologies you don’t need support for, and therefore see 30-60% better pricing than Microsoft Unified Support. US Cloud Premier Support is all-USA-based, the support hours never expire, and there is a better response with a six-minute SLA.

100% USA-Based

Your call will not be transferred to an overseas call center. US Cloud, and all of its staff, are based in St. Louis, Missouri.

Hours Never Expire

If you don’t use all your support hours, they just roll over into your next year.

Better Response

Live, USA-based engineers answer support tickets and support calls, and begin working the issue within six minutes, 24/7/365

20+ Years Experience

US Cloud is a certified Microsoft partner with 2.1 billion logins managed since 1996 as a managed service provider supporting Microsoft technologies on-premises or in any cloud.

Priority Routing

Only explain your issue one time with US Cloud instead of over and over as you are escalated through extensive voice prompts and call queues for overseas call centers. Reach a live, USA-based engineer with a US Cloud support ticket, and receive priority routing for all incidents. And if we need to escalate the issue to Microsoft for a source code issue, we’ll white glove that process.

Technical Account Manager

The TAM is a service management specialist that acts as part of your team to help you get the most from your Premier Support, deploy proactive services to help mitigate risk, and optimize your technologies. Get a USA-based TAM, plus a USA-based designated service engineer (DSE), with the top two plans of US Cloud Premier Support. Microsoft Unified Support only provides a service delivery manager and a DSE with its top level Performance Plan.