Microsoft Support – Premier to Unified
Microsoft is rolling out its biggest change to support in two decades, shifting its Premier Support customers to Unified Support. There are unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000, and pricing based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a potential 50% cost increase for most Microsoft Premier Support customers. Compare Premier to Unified.