MICROSOFT PREMIER SUPPORT VS. UNIFIED SUPPORT

Compare Microsoft Premier Support to MS Unified Support features and cost. See if the new Unified model and 30% to 60% price increase is right for you.

MICROSOFT UNIFIED SUPPORT (Three Levels)
Service MS PREMIER SUPPORT Core Advanced Performance
Pricing Per-hour pricing based on consumption 6% of Office 365 and client software annual costs and 8% of other software and online services annual cost 8% of Office 365 and client software annual costs and 10% of other software and online services annual cost 10% of Office 365 and client software annual costs, and 12% of other software and online services annual cost
Account Management Technical account manager (team, shared or dedicated) Service delivery team Service delivery manager Service delivery manager
Technical advocate
Proactive Support – Automated and online programs Support assistance hours Unlimited Unlimited Unlimited
Proactive Support – Engineer-led risk assessments, chalk talks, planning, implementation and supportability engagements Can be obtained using Support Assistance hours Optional, extra charge Specific number of days included Specific number of days included
PRS – Reactive support PRS hours Unlimited Unlimited Unlimited
PRS – Online services Included without using hours Included in fees @6% of cost for O365 and 8% for Azure and Dynamics Included in fees @8% of cost for O365 and 10% for Azure and Dynamics Included in fees @10% of cost for O365 and 12% for Azure and Dynamics
Initial Response Time 1 hour catastrophic or critical; otherwise, 2 hours during business hours 1 hour critical; 8 hours standard 1 hour critical; 4 hours standard 30 minutes critical; 4 hours standard
Third-Tier Support Optional, extra charge N/A (no option) Included (priority routing for critical) Included (priority routing for all incidents)
Minimum Contract Size N/A $25,000 $50,000 $175,000

US Cloud Microsoft Enterprise Support
Proven Results Last 12 Months

US Cloud is replacing Microsoft Premier/Unified support
and driving substantial savings for clients worldwide.

0M
in US Cloud client savings over 5 years for Microsoft support
0
Fortune 500 and Global 2000 clients served
0M
users supported in healthcare, financial, insurance, tech, gov
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countries supported 24/7/365 by US Cloud

Next step - Microsoft Premier (Unified) Support at US Cloud

NEXT STEP TO SAVE 30-50% WITH US CLOUD

US Cloud is the only Gartner-recognized Microsoft Enterprise Support alternative. Businesses worldwide are replacing MSFT Premier/Unified with US Cloud to save 30-50% on support costs.
Enjoy ultra-responsive, 24/7 fanatical global support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage and drive growth.