WHAT IS MICROSOFT PREMIER SUPPORT?
Microsoft Premier Support is Part of Microsoft Enterprise Services Enabling the Digital Transformation Journey, Fueled by Microsoft Expertise and Experience. Microsoft Enterprise Services is Composed of Digital Advisors, Engineers, Consultants and Support Professionals. Their Job is to Help Enterprises Implement and Adopt Microsoft Products, Services, Software and Devices to Solve, Envision and Understand New Possibilities for Your Business.
Microsoft Premier Support gives you access to an always-on global network of specialists with deep knowledge of Microsoft products. This Microsoft product expertise allows you to optimize the value of your Microsoft investment with MS Premier Support services. As a result, getting more done, faster, with less distraction to your IT operations. With MS Premier Support, your enterprise can drive business outcomes, with a dedicated partnership helping you focus on your business goals, not your IT’s uptime.
Gain business resilience, productivity, and innovation through your people, processes, and technology. Whether you are planning a new solution or an update, merger or migration, Premier Support will be with you every step of the way. Premier Support has an extensive portfolio of Proactive Services that will optimize your Microsoft IT environment and ensure a highest value, lowest cost implementation and maintenance by providing:
Microsoft Premier Support Services
When an issue does arise, you are backed by a 24/7 global network of experts with deep knowledge of Microsoft products. Microsoft Premier Support helps you position your IT assets on the path to greater capability, enabling technology to deliver value and innovation to your business through:
Predictable. Proactive. Always on. Cover all your Microsoft products with comprehensive support to get the most value from your technology investment.
Technology-specific, in-depth support that helps solve the most complex IT challenges, designed to ensure full optimization and maximum uptime.
Over 11,000 enterprises, backed by 8,000 world class support specialists.
Microsoft Unified Support
As of July 1, 2018, all Microsoft Premier Support customers will be moved towards a new all-inclusive support model over the next 12 months. This new model is called Microsoft Unified Support. Compare MS Premier Support to MS Unified Support. Gartner Research reports that most enterprises will see a 25-30% cost increase. US Cloud Premier Support is a proven alternative to Microsoft Unified Support.