Microsoft Support Subscription Plans.
MICROSOFT SUPPORT SUBSCRIPTION PLANS
Compare all Microsoft support subscription plans. Buy support coverage for a single Microsoft product or the entire portfolio. Enterprises pay annually while state/local government and education (SLED) pay as you go.
SLED | Business | Enterprise | Single Product | All Products
Compare All Microsoft Support Subscription Plans
Compare all MSFT support subscription plan options to see which best fits your organization size, support needs, and budget.
| Support Feature | State/Local Government Education (SLED) | Business | Enterprise | Single MSFT Product | All MSFT Products |
|---|---|---|---|---|---|
| Billing Term | Monthly | Annual | Annual | Monthly | Annual |
| MSFT Products Covered | All | All | All | Microsoft 365, Azure, Dynamics 365 (MSFT) Any MSFT product (US CLOUD) |
All |
| Critical (Sev A) Response Time | 15 min (US CLOUD) | 60 min (MSFT) | 15 min (US CLOUD) | 60 min (MSFT) 15 min (US CLOUD) |
15 min (US CLOUD) |
| Minimum Contract Size | $1,500 (US CLOUD) | $25,000 (MSFT) | $15,000 (US CLOUD) | $1,000 (MSFT) $1,500 (US CLOUD) |
$15,000 (US CLOUD) |
State/Local Gov and Edu (SLED) Microsoft Support Monthly Plans
State and Local Government and Education organizations, who can validate their status, are able to economically receive premium Microsoft support from the leading third-party provider, US Cloud.
US Cloud Premier Support is offered to qualified SLED entities on a monthly subscription model to ease their cash flow requirements while restoring their support sovereignty compliance. This is the same enterprise-grade Microsoft support validated by Gartner and 100+ Fortune 500/Global 2000 companies.
You receive full Microsoft portfolio coverage with US Cloud Premier Support. US Cloud offers 15 minute response SLA for all severities including critical business impact (Severity A). Prepayment support dollars can be used towards any Microsoft product. There are no prorated refunds.
Microsoft Support Subscriptions for Business
Microsoft Premier Support was the ideal Microsoft support subscription. You prepaid for the year and bought the number of support hours your business needed.
You bought Designated Support Engineer (DSE) for core Microsoft technologies like SharePoint, Windows, Azure or Office 365. In addition, you could add additional Technical Account Manager (TAM) hours if you had a major project or migration and needed guidance to assure a successful outcome.
Microsoft Premier Support end of life is June 30, 2022. For businesses seeking a Microsoft support subscription they must now move to the new Unified support model, which is a more enterprise-centric offering or seek an alternative to Microsoft Premier. US Cloud Premier Support replaces MSFT Premier but with a better support experience. Try the risk-free Proof of Concept (POC) and judge for yourself. All USA support. Response time and escalation SLAs. DSEs, TAMs, and Crit-sit managers. Faster time to resolution (TTR) across all severities.
Enterprise Microsoft Support Subscriptions
Microsoft Unified Support is the annual prepaid subscription made for enterprises.
Microsoft Unified covers all Microsoft products and is calculated as a percentage of your Microsoft on-premise and cloud spend. Technical Account Managers (TAM) have been replaced with Customer Success Account Managers (CSAM) and Designated Support Engineer (DSE) minimums have been increased to 400 hours.
Some enterprises have now been in Unified for 3 or more years and are seeing a couple concerning trends as they review the service at renewal. First, as they consume more Cloud services at Microsoft, their Unified support is rising significantly. IT roadmap and Unified forecast overlays are producing 2-5x increases over the first five years of Unified. For some, this is an untenable change from Premier where they could buy the support hours they actually consumed.
The second concerning trend enterprises are discovering with their Unified support subscription is the degradation of support quality. As more enterprises are onboarded into the new “as needed” Unified model, the additional load on Microsoft’s former Premier service delivery teams and offshore partners is not keeping up. Time to resolution (TTR) across all severities is suffering and particularly frustrating on low severity cases where tickets may languish for months.
Many enterprises have sought an alternative to Microsoft Unified and discovered US Cloud. With a growing stable of Fortune 500 and Global 2000 clients who came early for the 30-50% cost savings vs Unified, many are now pleasantly surprised to see a rapidly improving support experience. 2022 NPS scores of 80+, ISO certification, and enterprise platform integrations are fueling renewals at US Cloud for the most economical expert Microsoft support available.
Single Product Microsoft Support Subscription Plans
Single product Microsoft support subscriptions plans are available from Microsoft for Microsoft 365, Azure and Dynamics 365. You may support any single MSFT product with US Cloud.
Get the most out of the core Microsoft product your business or enterprise relies on most. Fast help from experts, when and how you need it.
Microsoft 365 single product support for business and enterprise production environments offers 1 hour response target for critical business impact (Severity A). MS 365 prepayent dollars cannot be applied to other support plans. There are no prorated refunds.
Single product support for Azure for business and enterprise production environments is $1,000 per month and offers 1 hour response target for critical business impact (Severity A). Azure prepayent dollars cannot be applied to other support plans. There are no prorated refunds.
Dynamics 365 Single product support for business and enterprise customers is $9 per user per month and offers 1 hour response target for critical business impact (Severity A). Dynamics 365 prepayent dollars cannot be applied to other support plans. There are no prorated refunds.
Choose any single Microsoft product for support with US Cloud Premier Support. US Cloud offers 15 minute response SLA all severities including critical business impact (Severity A). Prepayment dollars can be used towards any other product. There are no prorated refunds.
Your organization depends on Microsoft enterprise applications to drive success. And being successful requires that you get fast, direct access to expert support whenever you need it, through a Microsoft support subscription plan.
Microsoft Support Subscription Plan for All Products
Comprehensive Microsoft subscription plans cover all Microsoft products and Cloud services.
Accelerate the value of your business-critical solutions with personalized support delivered through a mix of reactive, proactive, and in-depth support solutions to help drive the outcomes you need most.
Microsoft Unified Enterprise Support is designed to match the needs of your organization by providing comprehensive support coverage for your entire Microsoft portfolio. MS Unified offers 1 hour response target for critical business impact (Severity A) and starts at $25,000 per year. MS Unified is prepaid and cannot be applied to other Microsoft support plans. There are no prorated refunds.
Microsoft Unified Enterprise Support is designed to match the needs of your organization by providing comprehensive support coverage for your entire Microsoft portfolio. MS Unified offers 1 hour response target for critical business impact (Severity A) and starts at $25,000 per year. MS Unified is prepaid and cannot be applied to other Microsoft support plans. There are no prorated refunds.
US Cloud Premier Support provides enterprises with economical, expert Microsoft technical support. US Cloud Premier fully replaces Microsoft Unified with 30-50% savings allowing organizations to free up funds to invest in innovation, create competitive advantage, and drive growth. US Cloud Premier offers 15 minute response SLA for critical business impact (and all severities A-C) and starts at $15,000 per year. USC Premier is prepaid and can be applied to advisory, project, or DSE proactive needs. There are no prorated refunds.
Comprehensive Microsoft subscription plans provide coverage for your entire organization so your business can focus to win and grow. Microsoft and US Cloud give you the enterprise-grade support you need, so you can make the most of every business opportunity whether you’re a business just starting your cloud journey or a large enterprise deploying mission-critical, strategic applications.
