Microsoft Unified Support Alternative 2018-05-24T16:11:15+00:00

MICROSOFT UNIFIED SUPPORT ALTERNATIVE

US Cloud is Your Microsoft Unified Support Alternative.  Gartner Reports 25-30% Cost Savings Across All Plans and 5x Faster Response Times.  Agreements Include Hours That Never Expire and USA-Based Enterprise Support DSEs/TAMs for All Microsoft Technologies (excluding Visual Studio).  Over 61,000 Tickets Resolved with Less Than 1% Escalated to Microsoft.  Risk Free Trial Available – Get Pricing Now.

The Global 2,000
Fortune 500
Gartner
61,000 tickets resolved
Microsoft Gold Partner
25 Microsoft Certifications
Trusted by 11 of the World’s Largest Companies
Leading Choice of US Enterprises
World’s Only Gartner Recommended
61,000 Tickets <1% Escalated
Enterprise, Cloud & Development c. 1999
Support All MS Technologies

usa-based support

All USA-Based Support

Your call will not be transferred to an overseas call center. US Cloud, and all of its staff, are based in St. Louis, Missouri.

hours never expire

Hours Never Expire

If you don’t use all your support hours, they just roll over into your next year.

cost savings

25-30% Cost Savings

Most organizations will see 25-30% cost savings compared to Microsoft Unified Support, according to Gartner.

US Cloud Premier Support for Microsoft Technologies and Applications

20+ Years of Experience

20+ Years Experience 

2.1 Billion Logins Managed

2.1 Billion Logins Managed

Microsoft Certified Partner

Microsoft Certified Partner

On-Premises or Any Cloud

On-Premises or Any Cloud

Fair Support

Get the support you need, and only the support you need. Pay for the support you need, and only the support you need.

Concierge Service

Choose what support you need and which products you need covered.

Priority Routing

Live, USA-based engineers answer support tickets and support calls, and begin working the issue. You only explain your problem once.

Better Response

6-minute initial response. Live, USA-based engineers answer support tickets and support calls, and begin working the issue within six minutes, 24/7/365.

Migrations & Upgrades

Included. US Cloud has performed 5,000+ migrations and has the tools, team and experience you need for a smooth transition.

Better Alternative

Microsoft is transitioning its Premier Support to Unified Support and ratcheting up their prices 25-30% to cover unlimited support hours. US Cloud Premier Support can save you that 25-30% price increase, your support hours will never expire, you will never deal with an overseas call center, you’ll get a live response from a USA-based engineer within six minutes, priority routing for all incidents, and if we need to escalate the issue to Microsoft for a source code issue, we’ll white glove that process (we’ve escalated less than 1% of support tickets to Microsoft over the past 20 years).

US Cloud Premier Core Microsoft Unified Core US Cloud Premier Advanced Microsoft Unified Advanced US Cloud Premier Performance Microsoft Unified Performance
Account Management (TAM) USA-Based Service Delivery Team Service Delivery Team USA-Based Service Delivery Manager Service Delivery Manager USA-Based Service Delivery Manager Technical Advocate Service Delivery Manager Technical Advocate
Designated Service Engineer (DSE) No No Yes USA-Based No Yes USA-Based Yes
Proactive Support – Automated and Online Programs Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
Proactive Support – Engineer-led Risk Assessments, Advisory Services Your Choice Optional, Extra Charge Your Choice Specific Number of Days Included Your Choice Specific Number of Days Included
PRS – Reactive Support Your Choice Unlimited Your Choice Unlimited Your Choice Unlimited
PRS – Online Services Your Choice Included in fees @6% of cost for O365 and 8% for Azure and Dynamics Your Choice Included in fees @8% of cost for O365 and 10% for Azure and Dynamics Your Choice Included in fees @10% of cost for O365 and 12% for Azure and Dynamics
Initial Response Time 6 minutes 60 min critical; 8 hours standard 6 minutes 60 min critical; 4 hours standard 6 minutes 30 min critical; 4 hours standard
Upgrades and Migrations Yes No Yes No Yes No
Third-Tier Support Priority Routing for All Incidents N/A (no option) Priority Routing for All Incidents Priority Routing for Critical Priority Routing for All Incidents Priority Routing for All Incidents