MICROSOFT UNIFIED SUPPORT ALTERNATIVE
US Cloud is Your Microsoft Unified Support Alternative. Gartner Reports 25-30% Cost Savings Across All Plans and 5x Faster Response Times. Agreements Include Hours That Never Expire and USA-Based Enterprise Support DSEs/TAMs for All Microsoft Technologies (excluding Visual Studio). Over 61,000 Tickets Resolved with Less Than 1% Escalated to Microsoft. Risk Free Trial Available – Get Pricing Now.
All USA-Based Support
Your call will not be transferred to an overseas call center. US Cloud, and all of its staff, are based in St. Louis, Missouri.
Hours Never Expire
If you don’t use all your support hours, they just roll over into your next year.
25-30% Cost Savings
Most organizations will see 25-30% cost savings compared to Microsoft Unified Support, according to Gartner.
US Cloud Premier Support for Microsoft Technologies and Applications
20+ Years Experience
2.1 Billion Logins Managed
Microsoft Certified Partner
On-Premises or Any Cloud
Get the support you need, and only the support you need. Pay for the support you need, and only the support you need.
Choose what support you need and which products you need covered.
Live, USA-based engineers answer support tickets and support calls, and begin working the issue. You only explain your problem once.
6-minute initial response. Live, USA-based engineers answer support tickets and support calls, and begin working the issue within six minutes, 24/7/365.
Migrations & Upgrades
Included. US Cloud has performed 5,000+ migrations and has the tools, team and experience you need for a smooth transition.
Microsoft is transitioning its Premier Support to Unified Support and ratcheting up their prices 25-30% to cover unlimited support hours. US Cloud Premier Support can save you that 25-30% price increase, your support hours will never expire, you will never deal with an overseas call center, you’ll get a live response from a USA-based engineer within six minutes, priority routing for all incidents, and if we need to escalate the issue to Microsoft for a source code issue, we’ll white glove that process (we’ve escalated less than 1% of support tickets to Microsoft over the past 20 years).
|US Cloud Premier Core||Microsoft Unified Core||US Cloud Premier Advanced||Microsoft Unified Advanced||US Cloud Premier Performance||Microsoft Unified Performance|
|Account Management (TAM)||USA-Based Service Delivery Team||Service Delivery Team||USA-Based Service Delivery Manager||Service Delivery Manager||USA-Based Service Delivery Manager Technical Advocate||Service Delivery Manager Technical Advocate|
|Designated Service Engineer (DSE)||No||No||Yes USA-Based||No||Yes USA-Based||Yes|
|Proactive Support – Automated and Online Programs||Unlimited||Unlimited||Unlimited||Unlimited||Unlimited||Unlimited|
|Proactive Support – Engineer-led Risk Assessments, Advisory Services||Your Choice||Optional, Extra Charge||Your Choice||Specific Number of Days Included||Your Choice||Specific Number of Days Included|
|PRS – Reactive Support||Your Choice||Unlimited||Your Choice||Unlimited||Your Choice||Unlimited|
|PRS – Online Services||Your Choice||Included in fees @6% of cost for O365 and 8% for Azure and Dynamics||Your Choice||Included in fees @8% of cost for O365 and 10% for Azure and Dynamics||Your Choice||Included in fees @10% of cost for O365 and 12% for Azure and Dynamics|
|Initial Response Time||6 minutes||60 min critical; 8 hours standard||6 minutes||60 min critical; 4 hours standard||6 minutes||30 min critical; 4 hours standard|
|Upgrades and Migrations||Yes||No||Yes||No||Yes||No|
|Third-Tier Support||Priority Routing for All Incidents||N/A (no option)||Priority Routing for All Incidents||Priority Routing for Critical||Priority Routing for All Incidents||Priority Routing for All Incidents|