OFFICE 365 PREMIER SUPPORT

Office 365 Premier Support from US Cloud Delivers Comprehensive and Trusted Advisor Support for Your Microsoft Office 365 Environment. In Addition, You Benefit from 30 to 60% Cost Savings According to New Analyst Research, 5x Faster Response Time than Microsoft Premier (Unified), Support Hours Never Expire and and All Work is Done by US Citizens.

office 365 premier support

Microsoft Unified Support Cost Savings - 30-60%

30% – 60%
Savings vs.
Microsoft

US Cloud Premier Support 6 Minute Response Time

6 Minute
Response from

Live Engineer

US Citizen Premier (Unified) Support at US Cloud

All US Citizens
ITAR/DFARS
Compliant

Microsoft Certified Engineers - US Cloud

67,000 Tickets
< 1% Escalated
to Microsoft

Microsoft Certified Partner - US Cloud

Enterprise,
Cloud, Dev
c. 1999

Fortune 500 Premier (Unified) Support Customers at US Cloud

Trusted by
Fortune 500
Worldwide

THE ONLY PROVEN ALTERNATIVE TO MICROSOFT PREMIER (UNIFIED) SUPPORT

Microsoft Certified Partner - US CloudMicrosoft Cloud Solution Provider (CSP) - US Cloud

US Cloud is Built to Support Microsoft

US Cloud is a highly-specialized IT shop that has been dedicated to Microsoft products and support for over two decades.  We offer:

  • Ultra-focused, low-overhead operations in the Midwest
  • True experts in the Microsoft stack, with former CIO’s, Microsoft TAM’s, and Microsoft-certified engineers on staff
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Fixated on higher-quality MSFT support at a lower price
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US Cloud Client Journey

Former Microsoft Premier Support client discusses switching to US Cloud. Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. He also answers the following questions:

  • Were you determined to leave Microsoft Premier Support?
  • When did you realize you COULD leave Microsoft?
  • Did your relationship with Microsoft suffer after switching?
  • How has it gone so far with US Cloud support?
  • How fast or responsive has US Cloud been?
  • What about ticket resolution times?
  • What do your engineers think about US Cloud?
  • Any regrets moving to US Cloud for Premier Support?

US Cloud Premier Support Client ListUS Cloud is Trusted World Wide

US Cloud is a trusted, experienced Microsoft Partner with global Fortune 500, Small and Medium Enterprise (SME), US Federal, State and local government clients.  Here’s why:

  • 20+ year Microsoft Partner; 15+ year Certified Partner, 5+ Cloud Partner
  • Over 67,000 tickets worked, 5,000+ migrations managed, deep Microsoft experience
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Supporting Fortune 100s to S&M enterprise on issues that range from routine to mission critical

US Cloud History Timeline

Brief History of US Cloud

In 1996 FrontPages Web Hosting was founded by Rob LaMear.  Since then our brands have supported over 2.1 billion logins across 80 countries.  We now have veteran leadership, zero debt and 20+ years of financial stability behind us.  Milestones include:

  • 1999 – Fpweb.net became the first provider in the World to host SharePoint.
  • 2002 – Fpweb.net surpasses 100 million logins under management. 
  • 2006 – Fpweb.net performs 1,000th client platform migration.
  • 2012 – Fpweb.net expands managed services to include support for Microsoft Exchange, SQL and Windows Server.
  • 2013 – US Cyber Vault launched to secure client data and protect global brands.
  • 2017 – US Cloud launched, formalizing Microsoft Premier Support services.

Why You Need Office 365 Premier Support

Office 365 Premier Support Cost Savings with US Cloud

Save 30-60%
vs Microsoft Office 365 Premier Support (now MS Unified Support)

Office 365 Premier Support Better Response Time with US Cloud

5x Faster Response
than MS Office 365 Premier Support initial response time, fix Office 365 issues quickly

All US Citizens with US Cloud Office 365 Premier Support

Never Outsourced
Office 365 Premier support is All-American (literally) and ITAR/DFARS compliant

Office 365 Premier Support Hours Never Expire at US Cloud

Hours Never Expire
Always be able to open Office 365 support tickets whenever needed

US Cloud Office 365 Premier Support for All Microsoft Azure Platforms and Applications

Microsoft Office 365 Expertise
Collaborate with a trusted account manger who’s invested in your priorities

Microsoft Office 365 Premier Support Ticket Escalation at US Cloud

<1% Tickets Escalated
Over 62,000 tickets resolved with less than 1% escalated to Microsoft product teams

Get Office 365 Priority Support with Office 365 Premier Support at US Cloud

Office 365 Priority Support
Get the fastest prioritized response times for business critical Office 365 support

Comprehensive Enterprise Support Across All Your Technology Platforms – Microsoft Office 365, Cisco, VMware and AWS

Cross-Platform
Comprehensive support for Microsoft/Cisco/VMware cloud, hybrid, and on-premises

Office 365 Premier Support at US Cloud Saves 30 to 60%

30 to 60% Office 365 Support Cost Savings

Recent analyst research shows that most Microsoft Premier Support (including Office 365) customers will see a 30-60% price increase when Microsoft switches to Unified Support in 2018. US Cloud can save you that 30-60% with its Office 365 Premier Support because you only buy the Office 365 support hours you need and the hours never expire.

Microsoft Office 365 Premier Support Cost Savings at US Cloud - Analyst Research

WHAT THE ANALYSTS ARE SAYING:

Early reports from both industry analysts and client companies point to a significant price increase on the horizon for Microsoft Premier Support customers. As companies are forced to transition to Unified Support, some industry experts are predicting 25%-30% increases (or more) for a large portion of the Premier Support base. Recent reports from the field are turning up examples that are much higher, with multiple clients reporting support price increases of over 40%, and even some instances of costs mushrooming to over +100% and beyond.

US Cloud Office 365 Premier Support 5 Times Faster Than Microsoft Response Time

5x Faster Office 365 Response

Is your Office 365 issue business critical? US Cloud will respond to your Office 365 support ticket in six minutes or less – 5x faster than Microsoft. Receive prioritized Office 365 problem resolution for your most complex Office 365 issues. Get the fastest prioritized response times for Office 365 with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Office 365 Premier Support offers the top problem resolution services to you.

6-minute Initial Response Time (IRT) SLA Guarantee with Office 365 Premier Support from US Cloud

All-American (US citizens) Support Team with US Cloud Office 365 Premier Support Services

NEVER OUTSOURCED

Office 365 Premier Support from US Cloud is All-American (literally) and ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize Office 365 platform and application availability with All-American Microsoft Office 365 service delivery. Office 365 Premier Support includes service delivery from 100% USA-based dedicated support engineers (DSE). US Cloud Office 365 Premier Support service delivery is never outsourced. Recover faster or prevent service disruptions altogether with reliable Microsoft Office 365 support delivered entirely by US citizens.

US Cloud Office 365 Premier Support Delivered from Heartland USA by US citizens

US Cloud Office 365 Premier Support is Never Outsourced and Does Not Use Overseas Call Centers

Office 365 Premier Support Hours Never Expire at US Cloud

Office 365 Hours Never Expire

Always be able to open Office 365 support tickets whenever needed. Don’t sweat trying to keep track of Office 365 support hours used, remaining, or expiring. Elevate your Microsoft Office 365 technical support – Open tickets on behalf of your team and reduce frustration with prioritized response times and all Office 365 tickets worked by US citizens.

US Cloud Office 365 Premier Support hours never expire

Microsoft Office 365 Premier (Unified) Support Hours Expire

MICROSOFT Office 365 EXPERTISE

US Cloud is a Microsoft Certified Partner and Cloud Solution Provider with more than two decades of experience supporting global enterprises and all Microsoft technologies (except Dynamics AX, Visual Studio).  We are Microsoft certified Plus Cisco and VMware covering cloud, hybrid and on-premises environments.  Leverage US Cloud Microsoft Office 365 expertise to optimize your Office 365 cloud platform and applications with Office 365 consults, Office 365 roadmaps, or Office 365 risk assessments.

Microsoft Office 365 Partner - US Cloud

US Cloud is a Microsoft Office 365 Solution Provider

US Cloud Office 365 Premier Support Escalates Less Than 1% of All Tickets to Microsoft Office 365 Product Team

<1% of Tickets Escalated

Office 365 Premier Support from US Cloud has resolved more than 61,000 tickets with less than 1% escalated to Microsoft Office 365 and other product teams for source code issues. As part of this Office 365 escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your Microsoft technology projects forward and get the most out of your Microsoft investments.

Receive Azure Priority Support with Azure Premier Support at US Cloud

Office 365 PRIORITY SUPPORT

You won’t need to worry about wasting time explaining your Office 365 issue from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert Microsoft Office 365 certified engineers. All Office 365 Premier support engineers are US citizens who will quickly resolve your most complex issues.

Microsoft Office 365 Premier Support vs US Cloud Office 365 Premier Support Call Routing

Cross-Platform Office 365 Premier Support

Cross-Platform Support

Get comprehensive Enterprise support across all your technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft Office 365 expertise for guidance, implementation and training in fast-growing Office 365 solutions areas. US Cloud Office 365 Premier support helps you identify Office 365 risks, prevent issues, and improve your Office 365 migration readiness.

US Cloud Cross Platform Support

Next Steps - Office 365 Premier Support at US Cloud

Take the Next Step for Office 365 Premier Support

Relying heavily on Microsoft Office 365 means that when you have a problem, you need to be able to call and talk to an Office 365 expert right away.  There is nothing worse than waiting for a call-back from support while Office 365 is down.  Avoid feeling helpless when something goes wrong in Office 365. Get US Cloud Premier support for Office 365 to make sure you are covered and getting the most of your Office 365 investment.