HOW MUCH DOES UNIFIED SUPPORT REALLY COST?

How Much Does Microsoft Unified Support Cost
Unified Support’s unlimited MSFT product support initially looks attractive but often results in significant cost increases for enterprises. Unified Support is forecasted to cost 2-5x more than Premier over the next 5 years and a 4-6 % increase in most Enterprise Agreements (EA) at renewal.

Initiatives: Negotiating Microsoft Contracts | Strategic IT Cost Optimization
Audience: CIO and IT Executives | Sourcing, Procurement and Vendor Management

How is MSFT Unified Support Cost Calculated?

  • The Unified Support Core Plan has a minimum cost of $25,000 and includes 6% of your Microsoft 365 spend and 8% of your Azure and Dynamics spends.
  • The Unified Support Advanced Plan has a minimum cost of $50,000 and includes 8% of your Microsoft 365 spend and 10% of your Azure and Dynamics spends.
  • The Unified Support Performance Plan has a minimum cost of $175,000 and includes 10% of your Microsoft 365 spend and 12% of your Azure and Dynamics spends.

Compare the 3 Unified plans in more detail to Premier or use the Unified cost savings calculator to estimate year 1 cost reduction and years 2-5 cost avoidance opportunity.

Support
Features
Microsoft Premier
Support
US Cloud Premier
Support
Unified Support
Core Plan
Unified Support
Advanced Plan
Unified Support
Performance Plan
Support
Cost
$300
per hour
$200
per hour
8% of annual
software spend
10% of annual
software spend
12% of annual
software spend
Minimum
Contract
$25,000 $20,000 $25,000 $50,000 $175,000
Response
Time
1 hr critical,
2 hr standard
15 min critical,
15 min standard
1 hr critical,
8 hr standard
1 hr critical,
4 hr standard
30 min critical,
4 hr standard

Table data sources: Microsoft Q4 FY2021 Cost for Unified and Premier Support, US Cloud Premier Support Pricing Q3 2021

5 Year Unified Support Forecasted Cost

Forecast Microsoft Unified Support Costs

At least 3 months prior to your Unified renewal, conduct an audit on the renewal proposal in order to fully understand how the price is calculated. Your audit rights allow you to see and fully understand the look-back over a 3-5 year timespan.

Ask for the information as spreadsheet, not a PDF. The information should include: contract number and type (Enterprise Agreement, MPSA, etc…) and a detailed list of every product in the contract, annual cost, and type.

Once you have a handle on what Microsoft products and services you need and that drive your Unified Support cost, put them in a spreadsheet and apply anticipated growth across the various products for 5 years.

In addition, forecast SAB credits and SA discounts that will be lost in 2023. This analysis will allow you to arrive at an effective Unified Support cost forecast for your enterprise.

Azure is a Key Unified Support Cost Driver

Unified Support Costs Driven Up by Azure

Unified Support costs are pinned to your Microsoft cloud services spend.  Of which the biggest cost is Azure at 12%.

Currently, analysts have both Amazon and Microsoft stocks as strong buys due to one singular demand from enterprise customers: datacenter consolidation.

According to Microsoft, datacenter consolidation and migration helps customers reduce costs, improve service levels, and drive business agility.

More granular benefits include reduction of CapEx and OpEx expenses, standardized technologies, reducing VM server sprawl and migration to Azure-based private or public IaaS.

As IT leaders consolidate data centers to speed up their digital transformation efforts and meet CFO cost reduction mandates, they are seeing their Azure consumption increase significantly as they close datacenters and move their data to Azure. In doing so, Unified support costs are rising also.

MSFT Unified Support Cost Reduction

Sourcing, Procurement and Vendor Management (SPVM) are incentivized to reduce existing IT costs as part of the CFO mandate to the CIO to continuously optimize IT costs.

Post-pandemic many industries are in recovery mode and looking for ways to rapidly cut IT costs and use the savings to reinvest in growth.

Third-party Microsoft support is a Gartner recognized IT cost saver and particularly compelling when overlaying 5 year Microsoft-centric IT roadmaps and Unified support costs.

Microsoft Unified Cost Avoidance

MSFT Unified Cost Avoidance with US CloudCFOs value cost avoidance above all else because it maintains budget needed for strategic IT investments that drive new growth.

Industry-leading Sourcing, Procurement and Vendor Management (SPVM) are keenly aware of this mindset and give cost avoidance priority when looking at sourcing new IT vendors.  Those IT vendors that can both avoid new costs and reduce existing rise to the top.

    66% of companies surveyed now expect to pursue IT cost avoidance strategies this year, up from just 38% pre-pandemic. – Deloite

Gartner research shows that leading companies take a proactive and strategic approach to cost optimization — strategically cutting existing and avoiding new costs while funding growth at the bottom of the business cycle.

This approach better equips them to sustain through headwinds and unknowns — and pull ahead amid and beyond the uncertainty and disruption of crises like the COVID-19 pandemic or the 2008 global recession.

Unified Support Cost Case Studies


Small Enterprise Case Study – 1.7x Unified Cost Increase

Unified Support Cost - Healthcare Case Study

Regional healthcare provider with non-profit cancer research arm moved its on-premise data warehouse to Azure for more efficient machine learning around its cancer research efforts. After performing its due diligence, the organization moved to third-party Microsoft support provider US Cloud after 1 year of Unified support.

Industry: Healthcare
Employees: 7,000
Key driver: Azure machine learning

Unified Support Cost Reduction Year 1: 31%
Unified Support Cost Avoidance Years 2-5: 142%


Large Enterprise Case Study – 5x Unified Cost Increase

Microsoft Unified Support Cost - Financial Case Study

Fortune 500 bank consolidating data centers and moving production VM workloads to Azure. The bank kept its 3 main geographically dispersed data centers for disaster recovery and off Azure network backups.  After 5 year forecast analysis, the bank replaced Microsoft with US Cloud after 2 years in Unified.

Industry: Financial
Employees: 80,000
Key driver: Datacenter consolidation

Unified Support Cost Reduction Year 1: 43%
Unified Support Cost Avoidance Years 2-5: 461%


 NEXT STEPS TO SAVE 30-50% WITH US CLOUD

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US CLOUD - The Microsoft Unified Support Alternative

US Cloud is the only Gartner-recognized Microsoft Enterprise Support alternative. Businesses worldwide are replacing MSFT Premier/Unified with US Cloud to save 30-50% on support costs.
Enjoy ultra-responsive, 24/7 fanatical support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage and drive growth.