Microsoft’s Unified Enterprise Support Myths.
Watch Microsoft’s Support Myths - 6 Ways Microsoft Lies About Third-Party Support
Is the MS Unified sales team telling the truth about what third-party support providers can do for enterprises? Hint: Uh no, they are not. Get US Cloud’s take on Microsoft’s most recent fear-mongering, including information about on-premise Microsoft software support, priority ticket routing, and enterprise escalation details from Mike Jones, VP of Product Development, US Cloud.
Get the Full List of Microsoft’s Support Myths - Microsoft Unified Sales Fact Check White Paper
Instant Download: Microsoft Unified Sales Fact Check White Paper (PDF)
Myth #1: Third parties offer no support for on-premise, which includes cloud services running on Azure. False.
- US Cloud offers at least 25% faster on-prem resolution for all Microsoft tech, Azure included.
- 30-50% lower costs coupled with faster resolution = nervous Microsoft.
Myth #2: Third parties offer no priority routing for critical case incidents and expedited response. False.
- US Cloud offers 15-minute response times.
- Enterprises get mission critical or rapid response as needed.
- Critical cases go to the most experienced Microsoft-cert engineers.
Myth #3: Third parties offer no support for products past Extended support. False.
- Products last on average for 10-13 years and can be extended further with a little help.
- US Cloud assists in keeping your products running smoothly for its full lifespan.
Myth #4: You will only have a relationship with US Cloud while partnered with them. You won’t have any direct relationship or contact with Microsoft at all. False.
- You keep your Enterprise Agreement and negotiate with Microsoft to license their software.
- We’ve had zero clients see an EA or Microsoft relationship harmed by leaving Premier/Unified for us.
Myth #5: Third Parties are only staffed during business hours. False.
- Whereas Microsoft has incident hours 6 a.m. to 6 p.m. PST, M-F, US Cloud offers 24/7/365 with 15-minute response times regardless of severity.
- Ticket response time with Microsoft is based on ticket severity, and the amount of money you spend on them.
Myth #6: Third Parties like US Cloud cannot escalate customer issues to Microsoft. False.
- US Cloud has created an escalation workflow through our elite managed service provider (MSP) network.
