Microsoft’s Unified Enterprise Support Myths.

Is the MS Unified sales team telling the truth about what third-party support providers can do for enterprises? Hint: Uh no, they are not. Get US Cloud’s take on Microsoft’s most recent fear-mongering, including information about on-premise Microsoft software support, priority ticket routing, and enterprise escalation details from Mike Jones, VP of Product Development, US Cloud.

Download the Microsoft Unified Sales Fact Check White Paper

Instant Download: Microsoft Unified Sales Fact Check White Paper (PDF)

Myth #1: Third parties offer no support for on-premise, which includes cloud services running on Azure. False.

• US Cloud offers at least 25% faster on-prem resolution for all Microsoft tech, Azure included.
• 30-50% lower costs coupled with faster resolution = nervous Microsoft.

Myth #2: Third parties offer no priority routing for critical case incidents and expedited response. False.

• US Cloud offers 15-minute response times.
• Enterprises get mission critical or rapid response as needed.
• Critical cases go to the most experienced Microsoft-cert engineers.

Myth #3: Third parties offer no support for products past Extended support. False.

• Products last on average for 10-13 years and can be extended further with a little help.
• US Cloud assists in keeping your products running smoothly for its full lifespan.

Myth #4: You will only have a relationship with US Cloud while partnered with them. You won’t have any direct relationship or contact with Microsoft at all. False.

• You keep your Enterprise Agreement and negotiate with Microsoft to license their software.
• We’ve had zero clients see an EA or Microsoft relationship harmed by leaving Premier/Unified for us.

Myth #5: Third Parties are only staffed during business hours. False.

• Whereas Microsoft has incident hours 6 a.m. to 6 p.m. PST, M-F, US Cloud offers 24/7/365 with 15-minute response times regardless of severity.
• Ticket response time with Microsoft is based on ticket severity, and the amount of money you spend on them.

Myth #6: Third Parties like US Cloud cannot escalate customer issues to Microsoft. False.

• US Cloud has created an escalation workflow through our elite managed service provider (MSP) network.