Education Case Studies Showcase.
Faster, more economical support tailored to the needs of Education
As budget cuts to IT in the educational sector continue to be the norm, US Cloud is ideally situated to provide faster more affordable service for less. So if you’ve already moved over to Unified, or your Microsoft sales team is pushing you to do so, just stop! You don’t have to pay the ‘Microsoft Support Tax’, when a 3rd party actually provides you with better service.
My portal account setup wasn’t able to be completed after we signed up with US Cloud. When this issue came up, I called it in. US Cloud staff took proper precautions to verify my identity before proceeding with troubleshooting. Everyone on the US Cloud side was friendly and helpful. I was impressed.
Greg Easley – Se. Systems Engineer
University of Missouri – Columbia (Mizzou)
Well, there’s always a quick response. I think the first response is always within 15 minutes. So, I think that’s been really good. Also, the TAM keeps an eye on my tickets for me. If there’s one that’s dragging because of something, I get an alert from Derek and I’m able to respond appropriately to those issues. There were times with Microsoft where we’ve burned 15 hours and have nothing to show for it. Some tickets are more complex, so they do take time. But I just really feel like US Cloud is focused on delivering value.
John Heartlein – Director of Information Technology
St. Louis University
See how US Cloud stacks up against Microsoft, offering IT departments 30-50% cost reduction and faster Microsoft Support.
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