Reviews of US Cloud Support

Ticket

33685

Technology

Active Directory

Industry

Utilities

Can't Thank Our US Cloud Team Enough

Closing comments for ADCS platform implementation and migration. FANTASTIC! I can't thank our US Cloud Team enough for the guidance, support and knowledge transfer. The project went far smoother that I imagined and sincerely appreciate the opportunity we had to work with a really awesome Team. THANK YOU!

Parker M.

Information Technology Consultant

Ticket

N/A

Technology

Microsoft 365

Industry

Information and Technology Services

They recommended we start with US Cloud first.

Microsoft is expensive and difficult to engage. They recommended starting with US Cloud and escalating only if needed.

Nate F.

SaaS Portfolio Manager

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Ticket

N/A

Technology

CA/PKI/Oath

Industry

Utilities

US Cloud played a big role in helping us modernize.

Getting the PKI project done correctly and on schedule was critical, and US Cloud played a big role in making that happen.

Casey K.

Associate Information Systems Specialist

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Ticket

N/A

Technology

Active Directory

Industry

Manufacturing

Working with US Cloud is different from Microsoft: it reflects a different way of working.

Working with US Cloud is different from Microsoft. Microsoft provides only a single-window support team for every kind of issue, whereas your model includes multi-layer support. That reflects a different way of working.

Yuri I.

End User Computing Tower Manager

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Ticket

134559

Technology

Other (Portal Support, Account Admin, etc.)

Industry

Other

Exellent NPS Expertise

Great expert help! They know Network Policy Servers (NPS) well. Much appreciated as always!

Bruce W.

Senior IT Analyst

Ticket

64852

Technology

Other (Portal Support, Account Admin, etc.)

Industry

Utilities

Engaging US Cloud for services and establishing a great relationship has been very beneficial to our Technology Teams. The breadth of experience and organizational project management that US Cloud brings has successfully gotten us through some very large initiatives. Great TEAM! Thank you, US Cloud!

Parker M.

Information Technology Consultant

Ticket

127997

Technology

Microsoft 365

Industry

Other

Our engineer provided answers no one else was able to do before.

Ticket #127997 - Very pleased with working with Burhan on our SPF/DMARC question. We worked with a few people in the past to try to understand this and didn't get the comfort with their answers that Burhan provided us. We entered the change ticket shortly afterwards and implemented the change successfully.

Peter K.

Senior Manager of Service Desk & End User Services

Ticket

123715

Technology

Azure

Industry

Manufacturing

Our engineer didn't limit support and went the extra mile to provide valuable insights.

Want to thank Donald for his assistance on Ticket 123715. The ticket was related to storage event logs recorded in windows. Donald is clearly experienced and was able to connect the dots between our Hyper Converged infrastructure and hypervisor platforms. He didn't limit his support and provided valuable insights across platforms. Really appreciate the willingness to go the extra mile.

Brad M.

IT Administrator

Ticket

120370

Technology

Microsoft 365

Industry

Hospital and Health Care

We were able to resolve the issue in just one call!

We worked with Jordan on ticket 120370. He was extremely helpful and we found the issue really quickly and were able to resolve in just one call! Thank you Jordan. We really appreciate you!

Ruth L.

Solutions Architect

Ticket

121910

Technology

Systems Center

Industry

Manufacturing

US Cloud has saved me several times.

US Cloud has saved me several times. Can't praise y'all enough.

Bob H.

Deskside Support Services (SCCM/ConfigMgr)

Ticket

72499

Technology

Microsoft 365

Industry

Manufacturing

Thank you for the support flexibility!

Thank you for the flexibility in working with us to leverage our hours from our prior contract to secure the training needed for a new team member. This type of flexibility goes a long way in maintaining a strong relationship with a customer.

Mark D.

Associate Director of Employee Experience

Ticket

99027

Technology

Microsoft 365

Industry

Other

My experience with US Cloud in December was great! Derek helped me find a batching solution to improve performance of the SSMA for Oracle tool that I am using. He also did not close the ticket until I confirmed the solution was working. So, no complaints from me.

Jenn F.

Data Solutions Architect

Ticket

58410

Technology

Microsoft 365

Industry

Manufacturing

Pleasure working with your team!

The service and support we have received is fantastic. It has been a pleasure working with your team.

Kaleb B.

Associate Systems Developer

Ticket

113195

Technology

Microsoft 365

Industry

Information and Technology Services

I would certainly recommend US Cloud support.

The response on the first ticket I was involved with was great. Derek was very helpful and nice to work with. I am happy and would certainly recommend your service.

Robert C.

Senior Technical Architect

Ticket

97721

Technology

Azure

Industry

Other

US Cloud understands our needs well.

I'm happy with the services provided by US Cloud. I think we came a long way since the beginning of the relationship and now US Cloud understands our needs well. The ability to adapt to our contract has been a key factor to this score/decision.

Juliano J.

Global Head of IT Cloud & SAP

Ticket

64377

Technology

Microsoft 365

Industry

Insurance

We made better decisions thanks to our US Cloud engineer.

We wanted to take a moment to commend Shannon for his extremely thorough work on the effects of blocking OneDrive APIs. We feel like he went above and beyond to give an in-depth answer to our questions. His analysis proved to be incredibly helpful making our decision. Thank you for your dedication and expertise.

Krill M.

IT Administrator

Ticket

112444

Technology

PowerShell

Industry

Other

Our engineer wen above & beyond!

Jordan went above and beyond, great script and excellent knowledge of Entra and security. His help and expertise were greatly appreciated. Nice work, great job and very grateful for US Cloud/Jordan's help!

Bruce W.

Senior IT Analyst

Ticket

112370

Technology

SQL Server

Industry

Other

Cliff is a rock star.

Cliff is a rock star. I can't say enough about how well he is able to interpret what is needed and his ability to go above and beyond. Thanks, Cliff!

Joseph O.

System Administrator

Ticket

114877

Technology

Dynamics CRM

Industry

Manufacturing

When I need to enter another ticket, I hope to work with him again.

Tyler was AMAZING to work with on this request. He was very knowledgeable about the process, and was very patient walking me through how to create a flow to achieve the requirement. Tyler was very good at explaining why we were doing a certain task and he was willing to share his knowledge and teach me while we were working through the issue. When I need to enter another ticket, I hope to work with him again.

Jennifer H.

Senior Dynamics 365 CRM Administrator

Ticket

N/A

Technology

Hyper-V

Industry

Insurance

Quick, Knowledgeable Support Makes All the Difference

US Cloud support is an absolute no-brainer. The cost savings are substantial, and the level of support is strong. I would recommend US Cloud without hesitation.

Nick K.

Vice President, Assistant General Manager

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Ticket

N/A

Technology

Microsoft 365

Industry

Hospital and Health Care

Years Later, US Cloud Still Delivers Proactive, Reliable Support

US Cloud was responsive, but Microsoft dragged its feet. Without US Cloud pushing, I don’t think we would have seen resolution. That’s why I don’t see us ever going back to Microsoft support

Matt D

Vice President of Enterprise Systems

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Ticket

110239

Technology

Systems Center

Industry

Insurance

I have more confidence in reaching out to US Cloud in the future.

Cliff was very helpful with resolving the issue I had with configuring an AutoUnattend file. This experience has given me more confidence in reaching out to the US Cloud organization for support in the future.

Tony W.

Systems Engineer II

Ticket

135332

Technology

SQL Server

Industry

Utilities

His level of customer support skills was fantastic! This can be very rare with IT staff.

I would like to start off by saying that Booker was awesome! He was very attentive and helpful, and made my experience exceptional. Not only was he extremely knowledgeable and confident, but his level of customer support skills was fantastic! He quickly responded to my needs, as well as expeditiously and efficiently resolved my issue while being extremely welcoming and friendly. I might add that this can be very rare with IT staff, regardless of the company. I am highly satisfied with the outcome, and glad that he put my company's needs at the forefront of priorities. Awesome job, Booker! It was a pleasure working with you.

Jennifer K.

Server Support Technician

Ticket

N/A

Technology

Microsoft 365

Industry

Hospital and Health Care

Support That Feels Like Part of the Team

It feels like working with colleagues on my own team. Communication is natural, and your team feels like part of ours—not like a vendor across the world. [...] The support technicians are knowledgeable, they respond quickly—often multiple times a day—and they understand our problems right away. We can jump into solutions and data gathering quickly. It’s a huge difference.

Daniel W.

Technology Manager

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Ticket

107323

Technology

Active Directory

Industry

Education Management

Support was above and beyond—I learned so much!

You guys were so helpful! I had sometimes 4 techs helping me from US Cloud. The support was above and beyond, and I learned so much from all the techs on the call!

Edward K.

Engineer

Ticket

109066

Technology

Azure

Industry

Manufacturing

Our engineer maintained attentiveness and expertise throughout entire process!

I appreciate our engineer's professional and thorough approach in helping resolve our Intune app installation issue. She provided multiple solution options including creating an application package and suggesting SOT integration when needed. The regular follow-ups and clear communication were excellent. Our temporary workaround using OEM config is working well until the app developer completes Android 14+ compatibility updates. Thank you for the attentive services and technical expertise throughout the process.

Till N.

Senior System Engineer

Ticket

114509

Technology

Other (Portal Support, Account Admin, etc.)

Industry

Computer Software

No notes!

No notes. Our engineer was awesome!

Brad E.

Technology Services Team Lead

Ticket

131107

Technology

Exchange

Industry

Hospital and Health Care

One of the best support interactions I've had in 40+ years in the industry.

Our engineer was OUTSTANDING! He is an asset to your company HANDS DOWN. I've been in the computer support business for over 40 years and have been with Seattle Children's Hospital for the past 17 years. I've worked customer support ticket issues with various vendors for years (Broadcom, Microsoft, VMware, Azure). This was one of the BEST interactions I've had while working issues with the various technical support teams. Anyway: well done. I'm very impressed. Thank you again!

Don I.

System Administrator

Ticket

113990

Technology

Exchange

Industry

Government Administration

Our TAM advocated for us—even when it wasn't a Microsoft issue.

The service was great. Our TAM even jumped on a call too and was able to ensure we were getting the service we need. In the end, this was not a Microsoft server issue—it was an application issue the LSoft supports. However, the US Cloud team stayed and provided assistance with looking at the logs on the Edge server while we waited for the LSoft representative. Kudos to US Cloud for hanging around with us. Also, of note: I indicated that I wanted the ticket escalated to Microsoft because we felt it did not appear to be LSoft's issue. In the end, the issue was caused by corrupt files in the OUT queue on the application. So, thanks to the US Cloud team for being a good partner through this.

Jessica G.

Messaging & Collaboration IT Supervisor

Ticket

109968

Technology

Dynamics CRM

Industry

Insurance

Fantastic follow-up on our issue. Thank you!

I was able to schedule a quick turnaround for this request and worked with the support representative that had also helped resolve the related issue. Support call was scheduled with no issues getting joined to the call and working with support. We were able to determine the proper steps for checking on any potential missed updates and I was also able to get one of our teammates access so they can work directly with US Cloud on any potential troubleshooting that needs to be done down the road regarding Microsoft Dynamics. Fantastic follow-up on this issue—thanks!

Noel H.

Systems Administrator

Ticket

106965

Technology

Systems Center

Industry

Manufacturing

Because our engineer made the time to fully address our needs, our upgrade was issue-free.

Our engineer did a great job compiling the settings and steps that were required for a successful MECM site server OS upgrade. He made time to assist with some issues we had when we upgraded our development environment, and those steps paved the way for a quick and issue-free production upgrade.

Glenn S.

Senior Desktop Engineer

Ticket

109066

Technology

Azure

Industry

Manufacturing

Thank you for your attentiveness and expertise!

I appreciate our engineer's professional and thorough approach in helping resolve our Intune app installation issue. She provided multiple solution options including creating an application package and suggesting SOT integration when needed. The regular follow-ups and clear communication were excellent. Our temporary workaround using OEM config is working well until the app developer completes Android 14+ compatibility updates. Thank you for the attentive services and technical expertise throughout the process.

Till N.

Senior System Engineer

Ticket

102373

Technology

Azure

Industry

Higher Education

The experience has been wonderful.

First and foremost, working with our account manager has been great. Having that resource and knowing who they are is important to us. They’ve been with us the whole time, and they haven’t shifted.

Michael R.

Systems Director

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Ticket

122207

Technology

Exchange

Industry

Computer Software

Responsive and dedicated—outstanding support!

I would like to express my sincere gratitude for Dustin for the outstanding support provided during the resolution of an email delivery issue. Dustin demonstrated exceptional technical expertise and a proactive attitude, quickly identifying the root cause and guiding me through each step of the solution with clarity and patience. His responsiveness and dedication made a significant difference, ensuring minimal disruption to our operations. It was a pleasure working with someone so knowledgeable and committed. Thank you again, Dustin!

Giovanni L.

Senior System Administrator

Ticket

N/A

Industry

Banking

Trust, Verified: Honest Take on Third-Party Microsoft Support

What matters is how issues are handled, and I’ve always felt like our team at US Cloud takes ownership. I have a strong relationship with our TAM, and that trust makes a difference. When problems come up, they’re addressed. It’s not perfect, but we’re seeing better value and more responsiveness than we did with Microsoft Unified Support. We’ve increased our hours with US Cloud because we’re leaning on them more, and despite the challenges, we plan to renew. That says a lot.

Jeff V.

Enterprise Technology Platforms Manager

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Ticket

N/A

Industry

Utilities

Powering Reliability: Evergy’s Shift from Microsoft Premier to US Cloud

As a utility company serving over 1.5 million customers, our reliance on Microsoft technologies is mission-critical. When we made the move from Microsoft Premier to US Cloud, it wasn’t just about cost — though that was a major factor. It was about getting real value and responsive support. With US Cloud, we’re treated like a client, not a number. We get the answers we need, often faster than we did with Microsoft, and our Technical Account Manager is someone we trust. That level of partnership helps us stay ahead—whether we’re managing outages, adopting AI, or keeping energy flowing during storms.

Matt A.

Systems Engineering & Cloud Infrastructure Manager

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Ticket

N/A

Industry

Manufacturing

Flowing Forward: How Caltrol Improved Uptime and Visibility with US Cloud

We were looking for a secure, cloud-based partner who could help us create a system where customers and field personnel could log in, access data, and control permissions in real time. With US Cloud, that all came together. Customers can now track inspections and calibrations from their phones or tablets — and that flexibility has been a game-changer. It’s also incredibly reliable, with uptime that has to be 99-point-something percent. The system just works, and support is responsive when we need it. It’s been a great solution.

Bill F

Project Business Analyst

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Ticket

5440

Industry

Information and Technology Services Utilities

So, we knocked it out together and it worked perfectly

I just had a case the other day. I turned off a server that we all thought wasn’t doing anything, and it had a small role that got missed. Unfortunately, it wasn't something that was easy for me to recreate and, there was a little bit of documentation, but it was woefully out of date. So I called you guys... I get another call back 20 minutes later from US Cloud with an idea they want to test. Then, less than an hour later, I got a call saying that it's all successful. They've tested it. Everything's good. So, we knocked it out together and it worked perfectly. Six hours later, I got a call from Microsoft.

Ryan H

Computer Operations Manager

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Ticket

10412

Technology

Windows Server

Industry

Utilities

I would like to express my gratitude and appreciation

I would like to take this opportunity to really appreciate Adam’s support on my PKI deployment. It has been over 2 years that I really needed to upgrade my 2008R2 PKI system. Since I haven’t done this PKI deployment before and couldn’t find our internal SME, I decided to open a case with my Microsoft to see if I can get a support. To my surprise, my SR was taken by Adam Beckman and he has shown an exceptional service: First day of conference call, you assessed what I needed help with. The following week, you provided step-by-step of deployment procedure. A few weeks later, you walked me through the process in my lab. A month later, you patiently walked me through the set up on my production environment. Adam had done the above tasks with tremendous amount of patience, knowledge, and flexibilities to fit my schedule. I would never imagine I would have this kind of support even with a paid consulting service. Now, we have a new PKI infrastructure to support what we needed. Again, I would like to express my gratitude and appreciation of the service provided.

Ticket

25312

Technology

SharePoint

Industry

Hospital and Health Care

Response time was fantastic

Support was great, initially took a few days to be contacted but once the ticket was in progress the response time was fantastic. Unfortunately, we were not able to resolve the issue (in fairness it was an environment issue and not SharePoint) on the calls and one of the troubleshooting items caused us quite an issue on reboot but thankfully we were already in a downtime, we were able to rectify that issue and run our updates all within the downtime window, so it all worked out. I would like to say all the techs were super friendly and great to work with. I am very happy to have US Cloud as our support.

Ticket

30177

Technology

VMWare

Industry

Hospital and Health Care

Somebody that actually knows the system that we're having issues on responds.

In the past, when we had to reach out to Microsoft, we would get Tier 1 support. Somebody that really didn't know any of the systems. Whereas, with US Cloud, somebody that actually knows the system that we're having issues on responds, instead of us having to go through their hierarchy. We just get the professional.

Jacob H

Network Administrator

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Ticket

21457

Technology

Azure

Industry

Financial Services Information and Technology Services

I just felt like, wow, that was amazing

And within an hour, within an hour, US Cloud responded with, I wanna say, 4 engineers. So not only did they bring the right guys to the call, but they brought the cavalry. And it was great because we needed that diversity because it was unique problem... And I just felt like, wow, that was amazing. That was unlike anything I had experienced with Microsoft in my eight years of being with premiere, so I was like…we made the right choice.

Bob L

Director of Information Technologies

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Ticket

19008

Technology

Active Directory Azure Group Policy

Industry

Other

We made the right choice to move to US Cloud

What a relief as the the profiles are slowly pushing out and things are starting to come back to normal...I appreciate you stepping in, you got results and that alone renewed my confidence in US Cloud. I still believe we made the right choice to move to US Cloud and away from Unified Support. I hope to keep this partnership going.

Director of IT Operations

Ticket

18197

Technology

Windows Server

Industry

Computer Software

It truly felt like a collaborative experience

Having worked months on it myself with little progress, my team and I decided to open a ticket with US Cloud and I’m so happy we did. Immediately Mike listened and saw what our problems were and got to work right away on a solution. Mike provided consistent follow up with any questions or issues we encountered and was readily available to help. He was patient, kind, and honestly had a great sense of humor during the process. He was so great to work with that it truly felt like a collaborative experience rather than any given help desk call... I certainly will remember US Cloud as a point of support going forward, and I have Mike to thank for that.

Nate L

Ticket

N/A

Technology

Client Success

Industry

Higher Education

There's always a quick response

Well, there’s always a quick response. I think the first response is always within 15 minutes. So, I think that’s been really good. Also, the TAM keeps an eye on my tickets for me. If there’s one that’s dragging because of something, I get an alert from Derek and I’m able to respond appropriately to those issues. There were times with Microsoft where we’ve burned 15 hours and have nothing to show for it. Some tickets are more complex, so they do take time. But I just really feel like US Cloud is focused on delivering value.

John H.

Director of Information Technology | Infrastructure

Ticket

22677

Technology

SharePoint

Industry

Hospital and Health Care

How great it was to feel like somebody was putting me first

They [Microsoft] were all about contracts, all about money, all about getting paid. They were not about taking care of me. They were not about making sure that my patients weren’t impacted... So, we decided to move on. And we made it very clear when we signed on with US Cloud that this was our number one priority... I can’t tell you how great it was to feel like somebody was putting me first.

Jeff M

Director Of Technical Services

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Ticket

N/A

Technology

Client Success

Industry

Higher Education

US Cloud staff took proper precautions

My portal account setup wasn't able to be completed after we signed up with US Cloud. When this issue came up, I called it in. US Cloud staff took proper precautions to verify my identity before proceeding with troubleshooting. Everyone on the US Cloud side was friendly and helpful. I was impressed.

Greg E.

Sr. Systems Engineer

Ticket

25238

Technology

SharePoint

Industry

Other

A perfect "10"

Another perfectly executed support case! Eric Wilborn scores a perfect "10" in professionalism, knowledge, and customer service!”

Ticket

21444

Technology

VMWare

Industry

Hospital and Health Care

Avoiding issues is always a good thing

This was nice to have more opinions on how crazy Microsoft was being. Patching is a thankless job at best and avoiding issues is always a good thing.

Jeff A

Ticket

19751

Technology

Windows Server

Industry

Computer Software

It truly felt collaborative

He [Mike] was so great to work with that it truly felt like a collaborative experience rather than any given help desk call. His overall attitude and demeanor made an exceedingly frustrating problem very easy to deal with. Not only was he just personally awesome to work with, but his technical expertise is also top tier. The SCCM issues we tackled were very abstract and arcane, but Mike had the knowhow to resolve them and guide us towards solutions that just worked. It is because of his efforts that we have a functioning SCCM server with patch deployment capabilities.

Nate L

Ticket

25092

Technology

Dynamics CRM

Industry

Hospital and Health Care

A big part of us being successful in moving to US Cloud

I think our experience [with US Cloud] is much more positive than any experience we've ever had with Microsoft, and I think that's one of the reasons that we were successful in this change. It's a big pill to swallow for an organization, especially a large organization, to step away from first party support. A big part of us being successful in moving to US Cloud was that responsiveness.

Ed P

Assistant Director - IT

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Ticket

13323

Technology

PowerShell

Industry

Higher Education

Microsoft burned hours

There were times with Microsoft where we've burned 15 hours and have nothing to show for it. Some tickets are more complex, so they do take time. But I just really feel like US Cloud is focused on delivering value.

John H

Director of Information Technology | Infrastructure

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Ticket

20999

Technology

M365 - Defender

Industry

Information and Technology Services Other

The number one thing is having a TAM

But for us, the number one thing is having a TAM that you can reach out to anytime. That has been super helpful. Microsoft got rid of that for those that don’t want to pay a lot of money. Having that TAM has been super helpful with US Cloud.

Kim B

Senior Purchasing Specialist

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Ticket

22481

Technology

SQL Server

Industry

Computer Software

He takes ownership and calls me back

Mike is an excellent engineer that I welcome working with, he is always positive, experienced and transfers knowledge without prejudice. I have come to know that if Mike cannot figure it out, he will always add another layer of support which means he takes ownership and calls me back to ensure I am satisfied with resolutions and reoccurring incidents

Gary G

IT-Operations and Collaborations

Ticket

15794

Technology

Azure

Industry

Hospital and Health Care

He went above and beyond

Rodney Fournier was awesome; we discussed the issue and sent him the information the vendor in question was wanting setup. Rodney went above and beyond by showing me the exact information I should focus on within that document and then what we needed to do to resolve the issue. As always enjoyed working with your team.

Jerry P

Ticket

Gartner Peer Insights

Technology

Other (Portal Support, Account Admin, etc.)

Industry

Hospital and Health Care

Really happy!

Very impressed with the level of support and knowledge of US Cloud engineers…really happy and plan to start using US Cloud more and more as the engagement continues.

Ticket

18764

Technology

Other (Portal Support, Account Admin, etc.)

Industry

Financial Services

Great service right out of the gate.

Great service right out of the gate. We originally opened this with Microsoft in March, and it sat bouncing back and forth between teams without resolution. You brought knowledgeable people to the call right away and provided a solution with two options to implement. Just outstanding. And we worked with one representative showing ownership of the issue. Could not be happier.

Ticket

19305

Technology

Other Non-Microsoft

Industry

Utilities

I was the one who stuck my hand up

I was the one who stuck my hand up and said, ‘hey, maybe we should try this’ because for me nothing ventured, nothing gained, and it sends a message to these big companies [Microsoft] that we’re not gonna put up with it.

Wendy H

Senior Vendor Analyst

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Ticket

15596

Technology

.Net / Development

Industry

Other

US Cloud was the best Microsoft support call

I have to say that after using Microsoft support for 25 year, our first ticket via US Cloud was the best Microsoft support call I have had. I was called back within 15 minutes and we had an engineer within 30 minutes. Our coordinator and engineer were both exceptionally knowledgeable and professional. Communication was clear and concise. I would highly recommend US Cloud.

Ticket

12663

Technology

Microsoft 365

Industry

Other

Quick to respond

The support engineer was quick to respond, asked pertinent questions, and provided excellent ideas, and ultimately quickly provided a solution that worked.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Education Management Higher Education

Great solutions and prompt service

US Cloud provides great solutions and prompt service every time we need them. Whenever my engineers have contacted US Cloud, they have made an exceptional job at analyzing our problems and developing an effective solution.

Annie S.

Systems Administrator

Ticket

100933

Technology

Other (Portal Support, Account Admin, etc.)

Industry

Computer Software

We found some things that had been running for three years

We found some things that had been running for three years, which no one was checking. These VM's were, I don't know, 10 grand a month? Not like a massive chunk in the grand scheme of how much we spend on Azure, but once we got to $40k or $50k a month...it really starts to add up.

James L

Technical Operations Manager

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Ticket

16558

Technology

Systems Center

Industry

Financial Services

His fix worked like a charm!

Mike knew exactly what the issue was upon receiving logs. His fix worked like a charm! Thanks for everything.

Ticket

Gartner Peer Insights

Technology

Exchange

Industry

Hospital and Health Care

Very easy to work with

The representative was very easy to work with and knowledgeable about Exchange 2016 on-premise. He was sensitive to our need to ensure we made no impact to our customers while we address this issue during business hours. We were able to resolve the issue completely very quickly and efficiently with zero impact, in spite of the issue's root cause being a very obscure one. I really appreciated getting the job done with one work session--not an experience I had when working direct with Microsoft support very often.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Other

Excellent support and timely updates

US Cloud has provided excellent support and timely updates. They have also been able to customize their service for us when required.

Ticket

9539

Technology

Microsoft 365

Industry

Other

You guys are awesome!!!

Victor Harrison, Robert Burnett, Erik Olsen: You guys are awesome!!! You nailed it with the root cause. It was our security team that blocked off POP3 as you determined. We got this resolved after they added the mailboxes to the exceptions list. Long term goal, we are getting the applications to start using modern auth. For now we are back in business - PROD systems are up and running. Thank you so much team!

Ticket

9117

Technology

Windows Server

Industry

Other

Very responsive and he did a great job

Michael was very responsive, and he did a great job finding scripts needed to get WSUS working for me. He also figured out that port 8530 was not open on the shares where the content was being saved.

Ticket

16154

Technology

Azure

Industry

Hospital and Health Care

Great 1st experience!

Great 1st experience! I'll never contact MS support again if I can help it. Thanks!

Ticket

15977

Technology

Microsoft 365

Industry

Other

Clearly went the extra mile

Everyone I spoke to was very friendly and professional. While they couldn't directly solve our problem, they were able to confirm the issue wasn't solvable in this version of Word, and clearly went the extra mile to make sure all options were exhausted. Getting this confirmation let us move forward with alternative solutions, rather than continuing to struggle with the original plan. Thanks for the great support!

Ticket

15051

Technology

Active Directory Azure

Industry

Other

I wish all support was as good

I wish all support was as good as what I received with this company.

Ticket

12542

Technology

Microsoft 365

Industry

Other

Perfect example of best in class

Absolute subject matter experts during my call! Professional, polite, and very patient. Perfect example of best in class customer support.

Ticket

11606

Technology

Active Directory

Industry

Other

Great job

Great job, great follow up, great researching issue, much appreciated as always!!!

Ticket

10341

Technology

Windows Server

Industry

Hospital and Health Care

Stayed on top of this complicated issue

Jarred stayed on top of this complicated issue. He used his team resources to be sure of appropriate plan of attack. He kept me informed and continued to follow up while we waited for the servers to play catch up.

Ticket

27924

Technology

Windows Server

Industry

Hospital and Health Care

It’s amazing how fast you guys respond

Sometimes we submit tickets that aren’t even incident related, we just have a question that we want to talk through with someone and your team is always there to offer advice and help right away. We, we leverage you guys, not just for when something's on fire. We truly see US Cloud as a partner.

Ed L

Manager of Enterprise Solutions

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Ticket

9683

Technology

Windows Server

Industry

Hospital and Health Care

Very pleased with the results

The engineer was very prompt and professional. He quickly reviewed our situation and conducted some research with a SQL specialist from US Cloud to ensure he gave the correct advice. Very pleased with the results.

Ticket

9918

Technology

Systems Center

Industry

Information and Technology Services

Better than 90% of support from Microsoft

Mike Halon is the best SCOM support consultant I have had in three years. Better than 90% of support from Microsoft Premier Services. That is why IGT left Microsoft Premier Support, too expensive for the quality of support we would receive. That is why today I really like US Cloud. Keep the excellent support coming.

Ticket

10460

Technology

Hyper-V

Industry

Other

Was very pleased

Was very pleased to see a sev 2 ticket responded to right away and with plenty of expertise represented. Ultimately US Cloud helped us determine it was a local vendor app issue. Side note they don't use the VSS writer nor does our backup software for this application so we disabled it and checkpoints work fine now. They're looking into why it's crashing in the first place but at least we have backups working again.

Ticket

10710

Technology

Microsoft 365

Industry

Information and Technology Services

Very helpful in walking through our environment

Eric was very helpful in walking through our environment and being an extra set of eyes on proper setup and best practices. This enabled both of us to determine most likely problems and resolve it without advanced troubleshooting being necessary.

Ticket

10597

Technology

Microsoft 365

Industry

Information and Technology Services

Very knowledgeable and patient

Robert was awesome! He basically helped me figure out a Rubik's cube aka Power Automate. He was very knowledgeable and patient with me. He was a pleasure to work with. Thank you!

Ticket

9460

Technology

Systems Center

Industry

Government Administration

Very pleased with the quick response

Very pleased with the quick response to a ticket opened after hours on the weekend. Thank you to the entire team that helped us with resolving this issue. Very professional technicians.

Ticket

14946

Technology

Systems Center

Industry

Other

My issue was solved basically immediately

The response and attention I received was fantastic. My issue was solved basically immediately, but I'm most impressed with the care that went into making sure our issue was taken seriously. I don't think I've ever had a support case with any other vendor that compares to what I experienced with this case. Excellent work from your team.

Ticket

11588

Technology

Systems Center

Industry

Hospital and Health Care

Very knowledgeable team at US Cloud

This is my first working ticket with US Cloud and we couldn't be happier with the service provided. Very knowledgeable team at US Cloud and after being long time Microsoft support customers I think we will be long time US Cloud customers. Thank you again!

Ticket

10098

Technology

Windows Desktop

Industry

Other

Fantastic follow-ups

US Cloud was responsive and had a knowledgeable tech support person. Followed up daily to make sure issue was resolved.

Ticket

11071

Technology

Other Non-Microsoft

Industry

Other

Great to work with

With this case and other cases I have requested support on, all the tech's have been very knowledgeable and great to work with. Thank You!

Ticket

16873

Technology

Microsoft 365

Industry

Other

Awesome to work with

Very VERY appreciative that my OneNote issue was resolved so quickly once Michael was involved. I've had several tickets opened (then closed) for this issue. With the new laptop/system, it could not be avoided any longer to allow access to my notes. Michael was awesome to work with; very personable, communicative and had great energy to solve the issue.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Hospital and Health Care

This support provides a significant cost savings

Thank you for the welcome note – very thoughtful. We are looking forward to working with Marty and your team over the next year. This support provides [us] a significant cost savings, while having the reassurance of financially backed SLA’s. The technology group will now have extra funds to re-invest in infrastructure and patient support.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Information and Technology Services

It is going great!

Thank you for the easy transition away from Microsoft. I checked in with the IT Director last week to see how it was going, and he said so far, it is going great! Happy dance, as you know how hard it can be to change the mindset of folks that have been stuck in a rut for so long.

Ticket

14784

Technology

Client Success

Industry

Information and Technology Services

One chance at a first impression

They say you only get one chance at a first impression, and it looks like Erik made a very positive one on our first ticket!

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Hospital and Health Care

The value for the service is very good

Please extend our sincere thanks to the US Cloud team. We were exactly where many enterprises are – wondering if we should take the leap and move away from Microsoft. Our second renewal with US Cloud support services speaks volumes and I often tell other MSFT licensing professionals the value for the service is very good.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Utilities

Working with US Cloud has been a pleasure

Every ticket I’ve opened with US Cloud enterprise support has been resolved in three business days or less, including one Microsoft Unified gave up on after three weeks. Working with US Cloud for MSFT support has been a pleasure.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Banking

I have no hesitation recommending US Cloud

As I told the analyst, I don’t give referrals often, usually because of sensitivity to industry regulation. That said, I have no hesitation recommending US Cloud for Microsoft enterprise support. Your service has been outstanding and the price point is very reasonable.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Financial Services

Better than direct Microsoft support any day

Give US Cloud a chance. Their Microsoft support far exceeds Microsoft’s support options. Better than direct Microsoft support any day.

Ticket

1123

Technology

SQL Server

Industry

Information and Technology Services

I always get exceptional service

Everyone from the Support Team are very responsive and easy to work with once a ticket gets submitted through the US Cloud Portal. The tech support engineers are very knowledgeable with all Server OS. I have been using their services for almost a year, and I always get exceptional service.

Ticket

12478

Technology

Exchange

Industry

Insurance

Good to work with and got the job done

The US Cloud engineer was very easy to work with and knowledgeable about Exchange 2016 on-premise. He was sensitive to our need to ensure we made no impact to our customers while we address this issue during business hours. We were able to resolve the issue completely very quickly and efficiently with zero impact, in spite of the issue’s root cause being a very obscure one. I really appreciated getting the job done with one work session–not an experience I had when working direct with Microsoft support very often.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Information and Technology Services

Great offering and 💯 percent amazing support

Speaking from experience, great offering and 💯 percent amazing support to our whole team across a complex set of deployments and environments.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Other

US Cloud was the right choice

My team says that things are going well, and it was the right choice to make a change with our Microsoft product support. I look forward to growing our relationship further.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Other

Excellent support and timely updates

US Cloud has provided excellent support and timely updates. They have also been able to customize their support for us when required.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Hospital and Health Care

Exceptional job at analyzing our problems

US Cloud provides great solutions and prompt service every time we need them. Whenever my engineers have contacted US Cloud, they have made an exceptional job at analyzing our problems and developing an effective solution.

Ticket

13887

Technology

SharePoint

Industry

Government Administration

Back on track

After countless phone calls and wasted man-hours to our Microsoft and VAR reps, US Cloud helped get our domain back on track.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Insurance

Very well take care of

We feel very well taken care of when we contact US Cloud for Microsoft support. All the engineers we’ve worked with were nice and helpful. We’ve really enjoyed working with the entire US Cloud team.

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Financial Services

We are regularly impressed by the service

Let me tell you that we are regularly impressed by the service and care of US Cloud, this is just another example of the “extra” that your company performs!

Ticket

10042

Technology

Client Success

Industry

Hospital and Health Care

We couldn’t be happier

This is my first working ticket with US Cloud and we couldn’t be happier with the service provided. Very knowledgeable team at US Cloud and after being long time Microsoft support customers I think we will be long time US Cloud customers. Thank you again!

Ticket

14475

Technology

SharePoint

Industry

Other

The results look very good!!

Over the last couple of days we have been testing with our recently upgraded SharePoint environment and the results look very good!! This was certainly one of the more challenging projects, and as a team you all have contributed above-and-beyond to make this a success. Thank you all for your expertise and hard work!

Ticket

Gartner Peer Insights

Technology

Client Success

Industry

Information and Technology Services

US Cloud customer support rocks!!!

Your service is always great. You do such a great job. You are fast and always on time. Thank you so much for the great job you do for me and our Company. You are the BEST!

Client Reviews.

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