Will I Lose My Relationship with Microsoft?
Microsoft is no small organization—and we know your business depends on their products working for your team. Are you afraid that switching to US Cloud will damage your relationship with Microsoft?
The Fact: Absolutely Not.
US Cloud maintains a strong partnership with select Microsoft escalation partners. This clear escalation path ensures that, if you have an issue that requires direct Microsoft attention (which isn’t often for our clients: over 80% of all tickets are resolved in-house instead of escalating to Microsoft), you will not be shut out. We manage the entire support process for you.
Even better: your dedicated technical account manager (TAM) from US Cloud will be in direct contact until your ticket is resolved—not just until your ticket is “not their problem.” These client success experts develop familiarity with your team and your environment while advocating on your behalf during escalations.
Furthermore, you still retain your relationship as a Microsoft customer from a licensing perspective. Microsoft will take your money any time. They need your business in this competitive environment.
Reality Summary
- Clear Escalation: US Cloud’s proven escalation paths to Microsoft are dependable
- Experts You Know: Our expert TAMs stick with you until your ticket is resolved, no matter who resolves it
- You’ll Still Be a Microsoft Customer: Microsoft will not hesitate to take your money for new purchases
Evidence: You Can Still Maintain Your Microsoft Relationship
Our clients appreciate having a dedicated team on their side when it’s time to navigate escalations to Microsoft. They continue to do business with Microsoft throughout their support contract term with US Cloud. See how switching to US Cloud lowers your support bills and not your reputation with Microsoft: check out the collection of proof points below.
Videos
Make the Switch to US Cloud—It's Worth Trying Out. Microsoft Will Welcome You Back Anytime.
In this client testimonial, you’ll hear how US Cloud delivers:
✅ Proven success with upgrades and planning ...sessions
✅ Significant cost savings compared to Microsoft support
✅ A smoother transition than expected
✅ Support so good that even if Microsoft lowered prices, it still wouldn’t be worth switching back
Microsoft will always welcome you back—but with US Cloud third-party Microsoft support, you may never want to return.
Learn more about US Cloud and how we can cut your Microsoft support costs in half: https://www.uscloud.com/
Timestamps:
0:00 – Why we chose US Cloud
0:04– Real experiences with upgrades & planning sessions
0:13 – The transition to US Cloud
0:15 – Microsoft would welcome us back and take our money
0:20 – Why we won’t go back to Microsoft support
#uscloud #microsoftsupport #thirdpartysupport #MicrosoftUnified #cloudservicesShow More
Client Validation
If anything, there may have been a little anxiety because, of course, some of us worried about losing our direct contact with Microsoft, the developer of all this software. But what I think really helped reassure us and remove that anxiety was the fact that, even if US Cloud is not able to resolve the issue, they have the ability to open up a case through Microsoft on our behalf (or escalate the ticket). We felt comfortable with that security blanket in case we still needed direct help from Microsoft.
We weren’t getting great service through Microsoft Premier Support and the discussion was really “we’re trying it for a period of time.” If we had to do it, we could go back to Microsoft. But honestly, UHS is very dollar driven. So, when it was 3X, It wasn’t a huge lift for us to make that jump.
We weren’t getting great service through Microsoft Premier Support and the discussion was really “we’re trying it for a period of time.” If we had to do it, we could go back to Microsoft. But honestly, UHS is very dollar driven. So, when it was 3X, Itwasn’t a huge lift for us to make that jump.
See Client Conversation: Universal Health Services, Inc. Success Story
Working with Microsoft Premier Support was horrible. I mean, flat out. I had a technical account manager that I had to constantly manage. It felt like it was such a hassle to do anything…The TAM, to me, sometimes it felt like they were a Sales Rep for Microsoft.
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