What Do I Risk by Switching to US Cloud?
Leading the initiative into something new is tough—we get it. If your team is still with Unified, it may feel like a leap of faith to switch your support from Microsoft to a third-party support provider. The good news: you’re not the first cautious team to consider taking this proven path. Over 50 Fortune 500 companies have already successfully made the switch.
The Fact: Many Have Ditched Unified Without Looking Back—You Can, Too
US Cloud already supports over 8.1+ million users worldwide, including 50+ Fortune 500 companies. Our clients have cut their support costs by up to 50% while receiving more personalized support from expert engineers who actually know Microsoft systems in depth.
Here’s better news for you: our prices are rate-locked. That means neither an annual cost boost nor price “true-ups” based on your Microsoft product spend.
We don’t expect you to sign up for this contract blindly, either. Get a quote to see exactly how much you could be saving by switching to US Cloud. Enhance your decision process with evidence and client validation of our support. With that kind of validation, you can verify the quality of US Cloud support before you fully transition away from Unified.
Reality Summary
- Proven Support Option: US Cloud serves 8.1+ million users globally, including 50+ Fortune 500 clients
- No Price Increases Guaranteed: Prices based on support hours needed, saving you up to 50% on your support spend
- Validate ROI: Get a quote from US Cloud and compare real support savings, then check client reviews for more about support quality
Evidence: US Cloud Provides Smooth Transition to Third-Party Support
See why others have made the switch to US Cloud—and why they haven’t looked back. In the collection of resources below, review their stories and the data points that back up our proven support strategies. You’ll see it, too: in the end, the riskiest move is to blindly stick with Microsoft Unified Support.
Videos
How to Confirm ROI Before Switching from Microsoft Unified Support | US Cloud Client Insights
In this video, Bob Love (Bottomline) and Geoff Stone (Dormakaba) share how their ...organizations proved the ROI before making the switch—and how US Cloud delivered beyond expectations.
💡 Learn how to evaluate risk, validate ROI, and confidently transition your Microsoft support with proven results.
Timestamps:
00:00 — Why IT leaders hesitate to switch from Microsoft Unified
00:22 — CFO perspective: where ROI and value intersect
00:50 — Dormakaba’s results: cost savings and quality support
01:50 — Hidden time savings after moving to US Cloud
02:13 — Risk management and the role of partnership in transition
#microsoftsupport #uscloud #itleadership #thirdpartysupport #enterpriseitShow More
Client Validation
At the time of my Microsoft renewal, I was paying about $80,000. They wanted about $140,000. So, I started making some phone calls to see what else was out there. I find US Cloud, and then got a quote for about 27k. And I thought, “It’s worth a shot, right?” So we tried it.
The transition takes some effort, but once you understand the ticketing system and processes, it’s worth it. I especially like that anyone can open a ticket with US Cloud, unlike Microsoft, where only a few designated people could do so. The dashboard is also a great tool for tracking and managing tickets.
We onboarded quickly. Once I told management that we’d not only beat Microsoft’s pricing but also get better support, they were fully on board. The account team and onboarding experience were excellent. Communication was fast and efficient—very different from what we were used to.
As a regulated utility, we’re always under financial scrutiny. We’ve had to evaluate if we’re getting the value we need from our investments. With Microsoft support, we found that costs were increasing while the value seemed to decline…With US Cloud, we feel like we’re treated as an actual client. With Microsoft, it felt like we were just another number. Now they outsource much of their support, so it’s the luck of the draw who you get. With US Cloud, I know that if there’s ever an issue with a ticket, I can reach out to our Technical Account Manager directly and get guidance or attention on the matter.
I want this this thing to work as much as anybody because I was the one who stuck my hand up and said, “hey, maybe we should try this” because for me nothing ventured, nothing gained, and it sends a message to these big companies that we’re not going to put up with it. We’re not going to just take whatever price you put on us, and we’re going to look elsewhere. We’re a state-owned corporation, so it’s our role to look for better, more cost-effective options.
Amedisys, a leading healthcare provider, faced mounting challenges with Microsoft’s transition from Premier to Unified Support. After evaluating peer recommendations and references, Amedisys chose US Cloud to deliver third-party Microsoft support. Five years later, they continue to rely on US Cloud for cost-effective, responsive, and proactive IT support.
After years under Microsoft’s Premier and later Unified Support, the University’s IT team found themselves battling more frustration than solutions. The move to US Cloud third-party Microsoft support helped them reclaim technical excellence and responsive service.
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