Gartner Microsoft Support Guide

Market Guide for Independent Third-Party Support for IBM, Microsoft, Oracle and SAP Software

Gartner 2021-2022 Market Guide

Published September 2022, we believe this Gartner Market Guide provides market analysis, vendor descriptions, and strategic recommendations.

Looking to cut IT costs? Independent software support providers can often save 30% to 50% on annual support bills. Learn more in this complimentary Market Guide.

Is Microsoft Support Required Insurance?

What happens if your team is unable to solve a Microsoft issues themselves or your organization discovers a bug in Microsoft code or a Microsoft online (cloud) service? Microsoft support allows your company to open a support ticket immediately.

Transition Discounts, SAB Incident Credits and Evaluating the True Difference in Cost

Learn what discounts are available as your enterprise transitions from Microsoft Premier Support to the Unified model. Explore how Software Assurance benefits (SAB) help to offset costs and evaluate cost differences of Unified support for specific Microsoft products.

Alternatives to Microsoft Unified Support

Evaluate alternatives to Microsoft Unified Support for on-premise Microsoft products and Microsoft online services. Look at third party support providers like US Cloud to determine if there are any third-party vendors with a proven track record for supporting Microsoft technologies.

Gartner, Market Guide for Independent Third-Party Support for IBM, Microsoft, Oracle and SAP Software, does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Market Guide for Independent Third-Party Maintenance for IBM, Microsoft, Oracle and SAP Software, 23 August 2021.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

Microsoft Premier and Unified Support Alternative - US Cloud

Next Steps:

Save 30-50% with US Cloud

Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on support costs.

Enjoy ultra-responsive, 24/7 fanatical global support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth.