Break-fix Support represents a reactive approach to IT maintenance, focusing on resolving technical issues as they arise. This model contrasts with proactive or preventive support strategies. In the context of Microsoft technologies, break-fix support might involve addressing sudden server crashes, resolving Office 365 access issues, or fixing unexpected software bugs. While it's typically part of basic support offerings, relying solely on break-fix can lead to increased downtime and unpredictable IT costs. However, it remains relevant for non-critical systems or as a complement to more comprehensive support plans. Enterprise support providers often offer break-fix options alongside proactive services, allowing organizations to tailor their support mix based on system criticality and budget constraints.