Microsoft Premier Support pricing.

Microsoft Premier Support is a premium service offering designed to provide comprehensive support to organizations using Microsoft technologies. It encompasses a wide range of services aimed at optimizing the use of Microsoft products and ensuring smooth operations. This support model is built around four key pillars: assess, stabilize, improve, and educate. These pillars guide organizations through evaluating their current systems, addressing any issues, enhancing performance, and educating staff to maximize efficiency.

• Assess: Evaluate current systems to identify potential issues.
• Stabilize: Implement solutions to fix identified problems.
• Improve: Enhance systems for better performance and efficiency.
• Educate: Provide training to ensure optimal use of Microsoft technologies.

The pricing for Microsoft Premier Support is highly flexible and tailored to meet the specific needs of each organization. It typically involves a combination of base fees and additional charges based on the services required. The structure can include fixed-fee agreements, pay-as-you-go models, or a hybrid approach.

• Base Fee: A standard charge covering basic support services.
• Additional Charges: Costs for specific services or additional support hours.
• Flexible Models: Options for fixed-fee, pay-as-you-go, or hybrid pricing.

Organizations can choose from different levels of service, each with varying costs and benefits. The minimum contract sizes for these levels are often significant, reflecting the comprehensive nature of the support provided.

Several factors influence the pricing of Microsoft Premier Support. These include the size of the organization, the complexity of its IT environment, and the level of support required. Larger organizations with more complex IT infrastructures typically incur higher costs due to the increased demand for resources and expertise.

• Organizational Size: Larger organizations may require more extensive support.
• IT Environment Complexity: More complex environments demand specialized expertise.
• Required Support Levels: Higher levels of support come with increased costs.

Additionally, organizations can opt for dedicated support personnel and access to advanced tools and resources, which also affect pricing.

Microsoft has been transitioning from Premier Support to a new model called Unified Support. This change aims to streamline support services and offer more predictable pricing structures. Unified Support offers three tiers: Core, Advanced, and Performance, each with different levels of service and associated costs.

• Core Level: Basic services with a minimum contract size.
• Advanced Level: Additional services with higher costs.
• Performance Level: Comprehensive support with the highest costs.

This transition has been met with mixed reactions from customers who are accustomed to the flexibility of Premier Support but appreciate the predictability offered by Unified Support.

Microsoft Premier Support provides a highly customizable support solution tailored to meet the diverse needs of organizations using Microsoft technologies. Its pricing structure reflects this customization, offering flexibility through various models and options. As organizations consider transitioning to Unified Support, they must weigh the benefits of predictability against the flexibility they currently enjoy. Given the complexity and potential changes in Microsoft’s offerings, it is crucial for organizations to verify details with official Microsoft sources to ensure they receive accurate and up-to-date information regarding their support options.