Microsoft Unified Enterprise Support.

Microsoft Unified Enterprise Support delivers a comprehensive support program meticulously designed for large organizations with complex IT environments. This robust support model combines proactive and reactive services to address the full lifecycle of IT operations. Offering personalized service delivery, Unified Enterprise Support provides access to senior Microsoft engineers and customized support plans tailored to specific organizational needs. Key features often include designated Technical Account Managers, round-the-clock problem resolution support, and proactive assessments to prevent issues. Covering all Microsoft products and services, from on-premises systems to cloud platforms, this support program aims to align technical support with business objectives, helping organizations optimize their Microsoft investments and maintain peak system reliability and performance.

What is Microsoft Unified Enterprise Support?

Microsoft Unified Enterprise Support is a comprehensive support program specifically tailored for large organizations with complex IT environments. This service is part of Microsoft Enterprise Services and aims to facilitate digital transformation by providing access to a global network of specialists who possess deep knowledge of Microsoft products. The goal of Unified Enterprise Support is to optimize the value of Microsoft investments by ensuring that IT operations run smoothly and efficiently.

The program combines both proactive and reactive services, addressing the entire lifecycle of IT operations. Organizations benefit from personalized service delivery, which includes access to senior Microsoft engineers and customized support plans that align with specific business needs. Key features often include designated Technical Account Managers, 24/7 problem resolution support, and proactive assessments designed to prevent issues before they arise. This holistic approach ensures that organizations can focus on their core business objectives while relying on robust IT support.

Key Features of Microsoft Unified Enterprise Support:

  • Comprehensive Coverage: Supports all Microsoft products and services, from on-premises systems to cloud platforms.
  • Personalized Service Delivery: Tailored support plans designed to meet the unique needs of each organization.
  • Proactive Assessments: Regular evaluations to identify potential issues before they impact operations.
  • 24/7 Support Access: Round-the-clock assistance from a global network of experts.

Why Choose Microsoft Unified Enterprise Support?

Choosing Microsoft Unified Enterprise Support provides organizations with several strategic advantages. One of the primary benefits is the ability to maintain high levels of uptime and performance across all IT operations. Organizations can rely on 15-minute response times for critical incidents, ensuring that any disruptions are addressed swiftly.

Another compelling reason is the personalized guidance offered through designated Customer Success Account Managers (CSAMs). These professionals work closely with organizations to understand their business strategies and provide tailored recommendations that enhance IT health. This partnership not only helps in managing existing challenges but also empowers organizations to innovate and grow by leveraging Microsoft’s extensive resources.

Benefits of Choosing Unified Enterprise Support:

  • Maximized Uptime: Rapid response for critical issues minimizes downtime.
  • Tailored Guidance: Dedicated account managers provide insights aligned with organizational goals.
  • Enhanced Training Opportunities: Access to technical training and resources helps teams stay updated with the latest technologies.
  • Flexibility in Services: Organizations can customize their support plans based on evolving needs.

Advantages of US Cloud Over Microsoft Unified Support

When organizations evaluate their support options for Microsoft products, US Cloud presents several distinct advantages over Microsoft Unified Support. These advantages center around cost-effectiveness, quality of service, and flexibility, making US Cloud an attractive alternative for enterprises looking to optimize their IT support.

Cost-Effectiveness

One of the most compelling reasons to choose US Cloud is the significant cost savings it offers compared to Microsoft Unified Support. Enterprises can save between 30% to 50% on their support costs by opting for US Cloud. This is particularly appealing for organizations with large IT budgets that want to maximize their return on investment without compromising on service quality.

Quality of Service

Quality is paramount when it comes to IT support, and US Cloud excels in this area. Organizations often report that US Cloud engineers resolve issues faster than those at Microsoft. This speed is crucial for maintaining business continuity and minimizing downtime.

  • Domestic Support Teams: All support is provided by 100% US-based engineers with an average of over 15 years of experience, ensuring high-quality service and compliance with security regulations.
  • Consistent Case Management: Unlike Microsoft, where cases may be handed off between various engineers, US Cloud ensures that the same engineer manages a case from start to finish, providing continuity and deeper understanding of the issue.

Flexibility in Support Options

US Cloud offers a level of flexibility that is often lacking in Microsoft’s support model. Organizations can tailor their support plans based on actual needs rather than being locked into predetermined hours or services.

  • No Forced Upgrades: Clients can avoid the pressure of mandatory upgrades that may be required to maintain support under Microsoft’s model.
  • Adaptable Hour Usage: With US Cloud, clients can utilize purchased hours as needed without worrying about expiration or restrictions on how those hours can be allocated across different types of support.

Enhanced Customer Experience

The customer experience with US Cloud is designed to be straightforward and user-friendly. Many users have expressed frustration with Microsoft’s service delivery model, citing long wait times and inconsistent communication.

  • Proactive Engagement: US Cloud emphasizes proactive assessments and regular check-ins with clients to identify potential issues before they escalate.
  • Financially-Backed SLAs: Service Level Agreements guarantee response times and engagement quality, providing clients with confidence in the support they receive.

Focus on Compliance and Security

For organizations operating in regulated industries, compliance and data security are critical considerations. US Cloud’s commitment to using only domestic teams ensures that sensitive information remains within the United States.

  • ITAR Compliance: By focusing on U.S.-based support, US Cloud meets stringent regulatory requirements that may not be guaranteed by Microsoft’s offshore teams.
  • Security Assurance: Clients can trust that their data will not leave U.S. jurisdiction, reducing risks associated with data breaches or compliance violations.
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