Azure Support Plans.

AZURE SUPPORT PLANS

Compare Microsoft Azure Support Plan Features and Pricing to the up to 50% Cost Savings of Azure Support Plans at US Cloud.

AZURE SUPPORT PLANS Microsoft
Azure Pro Direct		 US Cloud
Azure Premier Support		 Microsoft
Azure Unified Advanced		 US Cloud
Azure Premier Support (Rapid Response)		 Microsoft
Azure Unified Performance (Rapid Response)
Scope Microsoft Azure: Production workload environments All Microsoft Products, including Azure: Production and business-critical workloads All Microsoft Products, including Azure: Production and business-critical workloads All Microsoft Products, including Azure: Production and business-critical workloads All Microsoft Products, including Azure: Production and business-critical workloads
Account Management (TAM) Service Delivery Team Service Delivery Manager Technical Advocate
US Citizens		 Service Delivery Manager Service Delivery Manager Technical Advocate
US Citizens		 Service Delivery Manager Technical Advocate
Designated Service Engineer (DSE) No Yes
US Citizens		 No Yes
US Citizens		 Yes
Proactive Support: Automated and Online Programs As Needed As Needed As Needed As Needed As Needed
Proactive Support: Engineer-Led Risk Assessments, Advisory Services Optional, extra charge Your Choice Specific Number of days included Your Choice Specific Number of days included
PRS – Reactive Support As Needed Your Choice As Needed Your Choice As Needed
PRS – Online Services Included in Azure fees at 8% Your Choice Included in fees at 8% of cost for Office 365 and 10% for Azure, Dynamics Your Choice Included in fees at 10% of cost for Office 365 and 12% for Azure, Dynamics
Initial Response Time 60 min critical, 4 hours standard 15 minutes 60 min critical, 4 hours standard 15 minutes 15 min critical, 4 hours standard
Upgrades and Migrations No Yes No Yes No
Third-Tier Support No Priority Routing for All Incidents Priority Routing for Critical Priority Routing for All Incidents Priority Routing for All Incidents
Get an estimate from US Cloud to get Microsoft to lower its Unified support pricing

Don't Negotiate Blind with Microsoft

91% of the time, enterprises that bring a US Cloud estimate to Microsoft, see immediate discounts and faster concessions.

Even if you never switch, a US Cloud estimate gives you:

  • Real market pricing to challenge Microsoft’s “take it or leave it” stance
  • Concrete savings targets – our clients save 30-50% vs Unified
  • Negotiating ammunition – prove you have a legitimate alternative
  • Risk-free intelligence – no obligation, no pressure

 

“US Cloud was the leverage we needed to cut our Microsoft bill by $1.2M”
— Fortune 500, CIO

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