5 Reasons Why US Cloud is the Best Microsoft Support Partner.

As your business grows and needs become more complex, finding the right support partner is imperative. US Cloud has emerged as a leading alternative to Microsoft’s Premier/Unified Support, offering a powerful blend of expertise, cost-effectiveness, and customer-centric service.

Let’s take a look at our top five reasons why we’re an ideal Microsoft support partner for your enterprise.

At US Cloud, our team of highly skilled Microsoft-certified engineers have an impressive average of 14.5 years of experience in Microsoft product lines. This depth of knowledge means faster problem solving and highly efficient support for your business.

• Guaranteed Response Times: US Cloud offers a 15-minute initial response time, backed by financially guaranteed Service Level Agreements (SLAs). This rapid response is crucial for minimizing downtime and maintaining business continuity.

Comprehensive Issue Resolution: With the ability to resolve 80% of all tickets in-house, we demonstrate extensive expertise across the Microsoft ecosystem. For the remaining 20% of issues that require escalation, we manage the entire process on behalf of our clients, ensuring a seamless support experience.

Response time comparison: US Cloud offers a faster response (15 minutes) than Microsoft Premier Support (60 minutes).

We offer significant cost savings in comparison to Microsoft’s Premier/Unified Support.

• Potential Savings of 30-50%: The US Cloud pricing model allows businesses to purchase only the support hours they actually need, resulting in substantial cost reductions.
• Flexible Pricing: As Microsoft continues to increase its support costs, with some reports indicating year-over-year increases of 23-29% or more, US Cloud’s pricing remains competitive and transparent.

Estimated Microsoft support costs over time.

We all know in this day and age that data security is paramount. At US Cloud, we set ourselves apart with our commitment to protecting your sensitive information.

• Impeccable Security Record: US Cloud has never experienced a security breach since our inception, a claim even Microsoft’s Premier Support cannot make.
• Advanced Encryption: All our sensitive client data is encrypted both in transit and at rest, ensuring you get the highest level of protection. We utilize industry-standard encryption protocols such as AES-256, which is widely recognized as one of the most secure encryption methods available today.
• US-Based Operations: At US Cloud we have a fully domestic US engineering team, which guarantees that your sensitive data never leaves the country, addressing any concerns with data sovereignty and compliance.
• Highest Standards: We adhere to multiple compliance frameworks, including GDPR and HIPAA, ensuring that our practices meet or exceed industry standards for data protection. This commitment to compliance not only safeguards your data but also helps you meet your own regulatory obligations.

Our robust security measures ensure that your enterprises can trust us with their most sensitive information, knowing it’s safeguarded by our industry-leading professionals.

Our commitment to providing US-based support sets us apart in an industry where offshoring is incredibly common.

• 24/7 US-Based Support: Clients can rest assured that they will always work with US-based engineers, eliminating potential communication barriers and ensuring cultural alignment. This local expertise translates to faster issue resolution and a deeper understanding of your business needs.
• ITAR Compliance: US Cloud support is ITAR compliant, making us an ideal choice for organizations with the strictest regulatory requirements. This compliance extends to our entire support infrastructure, ensuring that sensitive data and technical information are handled according to the highest standards of security and confidentiality.
• Cultural Continuity: By maintaining all operations domestically, we ensure that our clients receive consistent and culturally aligned service around the clock. This cultural continuity fosters better communication, reduces misunderstandings, and ultimately leads to more efficient problem-solving.
• Local Industry Knowledge: Our US-based team stays up to date with local industry trends, regulations, and best practices. This localized expertise allows us to provide more relevant and context-aware support to our clients, going beyond just technical troubleshooting to offer strategic insights.

US Cloud vs. offshored support: Key feature comparison:

Switching support providers can be daunting, but we’ve streamlined the process to ensure a smooth transition for all enterprises.

• Comprehensive Onboarding: US Cloud’s dedicated TAM and Client Success Team handles the entire onboarding process. This includes the transfer of any outstanding Microsoft PRS tickets or engineering engagements. Our team works closely with your IT staff to ensure a thorough knowledge transfer and minimal disruption to your operations.
• Rapid Transition: Most new clients can transition all open Microsoft tickets to US Cloud within 2-4 business days, which minimizes any possible disruptions to ongoing operations. We achieve this through a well-defined transition protocol and close collaboration with your team.
• Flexible Engagement Models: In some cases, you can retain your Microsoft Designated Support Engineer (DSE) for specific projects while transitioning to US Cloud for general support, allowing for a phased approach if desired. This flexibility ensures that you can maintain continuity in critical areas while benefiting from our comprehensive support in others.

Our streamlined onboarding ensures minimal disruption during transitions, allowing enterprises to maintain momentum without missing a beat. Our focus on minimizing disruption while maximizing value ensures that you can start benefiting from our superior support services from day one.

At US Cloud, we’ve positioned ourselves as a formidable partner in the Microsoft support ecosystem, offering enterprises a compelling alternative to Microsoft’s own support services. With our blend of expertise, cost-effectiveness, security focus, domestic support, and seamless integration, we address all the major pain points businesses can face with traditional support models.

By choosing US Cloud as your Microsoft support partner, your enterprise can benefit from faster resolution times, significant cost savings, enhanced security, and a support experience tailored to your company’s specific needs. As businesses continue to rely heavily on Microsoft technologies, having a support partner like US Cloud can be a game-changer in maximizing the value of your Microsoft investments while ensuring optimal performance and minimal downtime.

If you’re looking to optimize your enterprise’s Microsoft support strategy, we offer a compelling proposition that combines the best of both worlds – deep Microsoft expertise and a customer-centric approach that puts the needs of businesses first.

Learn more about US Cloud’s Microsoft Premier Support Alternative

Explore US Cloud’s Purpose-Built Infrastructure for Microsoft Support