Government Premier Support – Stay Compliant with US Nationals.
Federal CIOs are being tasked to move to a National cloud while streamlining operations and working with increasingly shrinking IT budgets. They are mandated to maintain U.S. compliance and security standards while advancing their entity’s mission and better serving its citizens. As part of the mandate for data sovereignty, some CIOs are finding “US Persons” in their Microsoft Premier Support for Government contracts. These are not US citizens servicing US Federal, State and local agencies, but rather H-1B foreign nationals temporarily living on US soil. As a result, some agencies may find themselves out of compliance and operating in a weakened security state.
Premier Support Government from US Cloud is a complete Microsoft support service specifically designed for U.S. Federal, State, and Local Governments, providing cost savings opportunities, rigorous security and compliance – including extensive screening and US citizenship affirmation – and the flexibility to support National on-premises, cloud or hybrid environments – all from one trusted provider.
Premier Support Government
Premier Support for Government from US Cloud is the mission-critical support for US government agencies and their partners, delivering breakthrough savings and compliance.
You need flexible support programs that can help you control budget spending while also giving you guidance on how to best use Microsoft technology to help improve the lives of your citizens. Find the Premier support plan that is right for your government organization.
Cost Savings for U.S. Government
Premier Support for Government from US cloud offers significant cost savings over traditional premium support models for Public Sector. Based on recent discussions with many client companies, it is clear that entities will conservatively save up to 50% while meeting U.S. compliance and security standards.
Trusted Support for Mission-Critical Government Services
US Cloud is helping to ensure that government organizations have the trust, security, and compliance they need for their Microsoft technology support. US Cloud Premier Support for Government is never outsourced. All support is delivered by screened US citizens. US Cloud proudly serves Selective Services, Department of State, US Embassies worldwide and other Federal, Local, State, and Tribal entities.
Advance Your Priorities with Premier Support for Government
Government IT leaders are looking for better, more efficient support of their Microsoft technologies, to advance their mission and improve citizen engagement.
Utilizing Premier Support Government gives IT organizations the opportunity to do more with limited budgets, freeing up resources for new initiatives that can move your mission forward.
Provide secure and modern ways for government IT to enga
ge with screened US citizens for support of the Microsoft technologies they need to support the citizens they serve.
Harness the power of US Cloud Premier Support for Government to fix issues faster and prevent outages before they occur.
Deliver change using the government-only support you can trust, with screened US Citizens. Your support sovereignty stays in the US and exceeds the highest compliance requirements.
Why Premier Support for Government
Do more with limited budgets by using the 30-60% cost savings to advance your priorities and better serve citizens.
Enable productivity by leveraging Microsoft best practices and get the most out of your Microsoft technology investments.
Meet critical compliance standards and exceed U.S. Government regulatory requirements with 100% screened US citizen technical support.
Rest assured with trusted expert support exclusive to government, with world-class engineers and experienced technical account managers.
Premier Support for Azure Government
Improve your citizen services, increase efficiency, and get world-class support.
- Secure and compliant cloud for US government only
- Supported only by screened US citizens
- Physically isolated instance of Microsoft Azure
- Agencies can take advantage of instant scalability
- Data and support sovereignty stays in the United States
- Streamline agency authorizations with third party security assessment reports and attestations
- Support FedRAMP moderate and high-impact federal data
- Support covered defense information and export-controlled data
- Support criminal justice and federal tax information
- Support protected health information with HIPAA business associate agreements
- Comply with Section 508 via inclusive design for everyone
Azure Government compliance: HIPAA, CJIS, IRS 1075, Section 508, FedRAMP High, ITAR, FIPS 140-2, DoD, NIST 800-171
Premier Support for Azure Government serves: Federal agencies, state and local agencies, US Department of Defense (DoD).
Premier Support for Department of Defense (DoD)
Premier Support for Department of Defense (DoD) includes The Office of the Secretary of Defense, The Joint Chiefs of Staff, The Joint Staff, The Defense Agencies, Department of Defense Field Activities, The Department of the Army, The Department of the Navy (including the United States Marine Corps), The Department of the Air Force, The United States Coast Guard, The unified combatant commands, other offices, agencies, activities, and commands under the control or supervision of any approved entity named above.
Premier Support for Microsoft Office 365 Government
Learn which Microsoft 365 meets your compliance needs
Microsoft 365 GCC
- Stores content in the continental United States.
- Employs screened U.S. citizens as Microsoft admins and support staff.
- Best for FedRAMP moderate impact data.
- Supports CJIS and IRS 1075 standards.
- Complies with DISA Level 2 Security Requirements Guidelines.
Microsoft 365 GCC High
- Stores content in the continental United States.
- Employs screened U.S. citizens as Microsoft admins and support staff.
- Best for FedRAMP high impact data.
- Complies with DISA Level 4 Security Requirements Guidelines.
Microsoft 365 DoD
- For exclusive use by U.S. Department of Defense.
- Stores content in the continental United States.
- Employs screened U.S. citizens as Microsoft admins and support staff.
- Complies with DISA Level 5 Security Requirements Guidelines.
- Cloud Access Point connected.
Why would an organization need US Cloud Premier Support for Government rather than Microsoft Premier Support?
Federal, State, and Local U.S. Government agencies, as well as commercial companies, holding controlled unclassified information, criminal justice information, and export-controlled data will find that only US Cloud offers screened US citizens for Premier Support of U.S. Government thereby meeting necessary regulatory controls.
Eligibility requirements for Premier Support Government
Premier Support Government plans are available to (1) qualified government entities, including US federal, state, local, tribal, and territorial government entities, and (2) other entities (subject to validation of eligibility) who handle data subject to government regulations and requirements, where use of Premier Support Government is appropriate to meet these regulations and requirements.
A government organization is typically (a) any government agency, department office, division, unit, or other entity of state or local government or (b) any county, borough, commonwealth, city, municipality, town, township, special purpose district, or similar type of government instrumentality established by laws of customer’s state and located in the customer’s state jurisdiction and geographic boundaries or (c) any other entity in the customer’s state expressly authorized by the laws of the customer’s state to purchase under state contracts.
Premier Support Government Personnel Screening
All US Cloud Premier Support for Government staff must pass the following background checks.
| US Cloud Personnel Screening | Description |
| U.S. Citizenship | Verification of U.S. citizenship |
| Employment History Check | Verification of seven (7) year employment history |
| Education Verification | Verification of highest degree attained |
| Social Security Number (SSN) Search | Verification that the provided SSN is valid |
| Criminal History Check | A seven (7) year criminal record check for felony and misdemeanor offenses at the state, county, and local level and at the federal level |
| Office of Foreign Assets Control List (OFAC) | Validation against the Department of Treasury list of groups with whom U.S. persons are not allowed to engage in trade or financial transactions |
| Bureau of Industry and Security List (BIS) | Validation against the Department of Commerce list of individuals and entities barred from engaging in export activities |
| Office of Defense Trade Controls Debarred Persons List (DDTC) | Validation against the Department of State list of individuals and entities barred from engaging in export activities related to the defense industry |
| Fingerprinting Check | Fingerprint background check against FBI databases |
| CJIS Background Screening | State-adjudicated review of federal and state criminal history by state CSA appointed authority within each state that has signed up for the Microsoft CJIS IA program |
Premier Support for Government
Premier Support for Government provides comprehensive Microsoft support, delivered by screened US citizens, to meet US compliance and security standards for US Federal, State, Local and Tribal entities.
With US Cloud Premier Support for Government, get the National support you need.
