Microsoft 365 Government Support provides 24/7/365 advanced support for compute and analytics capabilities to help US National Security customers achieve more visibility, move faster, and make more informed decisions.

This means greater intelligence at the edge, unified security (from data center to help desk) to protect the nation’s data, and the ability to support secure remote collaboration for analysts and tactical teams working around the world from portal.office365.us.

Extend US sovereignty beyond Microsoft 365 Government data centers to Microsoft 365 Gov Premier/Unified support tickets. US Support Sovereignty greatly reduces the risk of data exfiltration, ransomware and espionage by assuring no foreign nationals lurk in the help desk ecosystem with access to Government sensitive data or systems.

Unlike Microsoft, US Cloud “support sovereignty” guarantees a US citizen provides support 24/7/365, not just during business hours of the work week. Government missions rely on the Microsoft 365 Gov Cloud for 24/7 availability. How would your mission stakeholders and compliance officer feel about a support ticket being handled overseas during off-hours or weekends?

Federal, state and local governments are tasked with the challenge of running a lean but effective organization. As stewards of tax payer dollars and data, they have a responsibility to protect their budgets from wasteful spending and secure their data from cyber threats. — ROBERT E. LA MEAR IV, FOUNDER, US CLOUD

Federal, state and local governments rely on Microsoft 365 Government to keep their data secure and available.  They are also rely on being able to quickly reach technical experts when there is an issue. Initial Response Time (IRT) for Microsoft 365 Gov Support is important to mission success.

At US Cloud, all Microsoft 365 Gov tickets, no matter the severity, have an IRT of 15 minutes or less, 24x7x365, with a financially backed SLA. Microsoft posted IRT for Premier Support for Microsoft 365 Gov is 60 minutes and only for critical issues (severity A).  This is a “guideline” and not an SLA with service failure penalties.  Severity B and C issues have a 2-hour IRT from MSFT during business hours. Given the Microsoft IRT business hours only 35% coverage, it begs the question of what sort of IRT should a Microsoft 365 Government support client expect the other 65% of the week?