If you’re a consumer of Microsoft online services and other technologies for your business, chances are you’re already aware of the shift from a Premier to a Unified support model. It will be available to all business customers globally by the end of Microsoft’s fiscal year 2019. Unified Support intends to cater to the shift of businesses adding cloud services to their IT portfolios.
Due to the rise in cloud services, which is already a multibillion dollar industry with no signs of abating, Microsoft is changing the way it provides services in a business environment that’s more aligned to pay for consumption versus servers, paying through subscriptions and expecting 24/7 support. The catch, though, is that Unified support will apply across all on-premises and online Microsoft applications – not just online services.
Microsoft Premier support is a piece of its overall Services organization, which according to a Microsoft job posting last year was a $3.3 billion business for the company and employs more than 22,000 people worldwide. The move to Unified support could mean an upwards of 60% price increase for many existing customers. Stay tuned for an upcoming blog post specifically devoted to pricing and what it means for you.
Virtually any enterprise leveraging Microsoft technologies needs support services to ensure it can confidently carry out its business without worrying about technology breakdowns getting in the way. As you think about what this shift in the model means for you, ask yourself these ten questions before going back to Microsoft and considering your options:
Whether you’re already a Microsoft Premier support customer or are considering jumping into the Unified support model, there are a lot of questions you should ask to make sure you’re getting the right level of support. Ready for the World’s first true alternative to Microsoft Unified Support? Contact US Cloud to get more information and a free trial today.