Third-Party Microsoft Support Alternatives Bring Big Savings.

When you set up your IT budget at the start of the year and create your IT roadmap, the cost of support plays a big part in determining whether certain goals are reached this year or not.

As the cost of Microsoft Unified Support rises each year, companies are finding it more difficult to manage ever-changing support costs.

This is where third-party Microsoft support alternatives come in. Third-party entities like US Cloud help you manage costs, improve your support experience, and result in greater company growth.

Protecting your assets and interests is a given, as every business wants to continue growing well into the future. Money goes a long way in keeping that growth steady, but when the cost of Unified Support jumps up by 20% at the end of the fiscal year, it leaves cause for concern.

Most IT leaders agree that the biggest hurdle to following through on critical priorities is IT budget allocation.

IT Budget Allocation: Key Considerations

You’re juggling a variety of costs and services to keep your enterprise running, but when money starts to get tight, you start seeking concessions.

And you can’t feasibly get rid of Microsoft Support altogether since it keeps your IT services moving, so the alternative is to squeeze the budget and shift some of your goals around.

Some may think this is part of economic shifts and that this sort of support inflation is natural, but it doesn’t need to be. Third-party support options like US Cloud exist to mitigate the financial threat that Unified Support poses to you in the future.

Third-party Microsoft support alternatives like US Cloud ensure your data is protected and that you save money on yearly support costs.

Beyond the financial focus, companies hesitate to trust third-party support due to security and inflexibility concerns. Most third-party Microsoft support options up to this point have either supported specific aspects of Microsoft or don’t have enough of what Microsoft Support has to justify a switch.

TL;DR:

The landscape is shifting though, and current third-party support doesn’t have those hangups. US Cloud is an alternative that not only offers flexible support for most Microsoft products but can save you 30-50% on your annual support costs.

The biggest factors for most decision-makers when it comes to third-party are:

1. Support Quality

US Cloud has a team of fully US-based engineers who have an average of 14 years of Microsoft product and service experience. We provide proactive and reactive support in equal measure, so you always have someone to help, even before it gets messy.

We can escalate tickets as needed, offer financially backed SLAs that guarantee 15-minute responses, and keep your systems updated with the same security updates Microsoft provides.

2. Flexible Support Contracts

Inflexible contracts and services are the bane of many businesses, especially on the support side. If your support needs change in the future, your contract with the OEM leaves you in the lurch. With US Cloud, your contract can be adjusted as needed.

You aren’t locked into a hard and fast sales cycle that forces you to use support services you don’t need or to wait until the renewal to gain support for new services. Just update as needed and you’re good to go.

Typically, an OEM will either require a new contract to be drafted up or charge extra for a contract alteration, but with US Cloud, there’s no hassle and no additional fees.

3. The Cost of Support

Arguably the most important aspect of choosing third-party support is the cost. With Microsoft Unified, you’re paying for a bundle of support for services you may not be using. If you don’t use Copilot, it’s still factored into your support costs.

While Microsoft Premier used to offer you the choice of which services you could put your support hours into, Unified has gone in the opposite direction.

US Cloud has embraced the old method but with our own spin. You buy a bucket of hours with us and use those hours any way you want. Whatever service you need support with, you can commit to. This includes proactive solutions or reactive fixes.

From keeping your data secure to providing ongoing support, US Cloud is the leading third-party Microsoft support alternative.

You aren’t buying an expensive bundle of support that may see limited use. Instead, you have the freedom of choice to select your support, and we take it from there.

This factors into the reduced cost. Not only are our contracts flexible, but we save you 30-50% on your annual support costs. This is achievable because we prioritize your convenience and time over all else.

• All of our engineers are US-based, so you don’t have to worry about compliance.
• We offer proactive support to get ahead of issues before they impact your bottom line.
• Our SLAs guarantee tickets see a 15-minute initial response, so you don’t have to waste time waiting around.
• On average, we complete tickets twice as fast as Microsoft.

All of this leads to big savings, and that’s just the tip of the iceberg.

We’ve said it before, and we’ll say it again. US Cloud is the only third-party Microsoft support alternative in the world capable of fully replacing Microsoft Premier/Unified Support.

We save businesses 30-50% on their annual support costs, have a 15-minute guaranteed response to tickets of all severities, and have a fully domestic team of expert engineers that average 15 years of Microsoft experience.

We keep your data protected during the support process and ensure that you are set up for success. No slow tickets, no lack of oversight, and no waiting on responses and resolutions that should have come sooner. We know that you have goals you want to achieve, which is why we pride ourselves on saving you as much as possible. When you’re ready to start saving big on your Microsoft Support costs, turn to US Cloud.