Resources

eBook

Published Oct 16, 2025

Banks Cut Microsoft Support Cost 50% (Practical Guide)

Written for CIOs and Procurement in banking who are questioning the rising cost, lock-in, and declining value of Microsoft Unified Support.

Instant Download

eBook

Published Nov 13, 2025

Healthcare Reclaims 50% from Microsoft Unified Support

Guide for healthcare leaders who can’t afford slow response times or runaway Unified costs—outlines how providers cut cost to improve patient care.

Instant Download

eBook

Published Jan 22, 2026

Manufacturers Cut Microsoft Support Costs Up to 75%

Written for manufacturing CIOs and Procurement facing rising Microsoft Unified costs—see how peers divert Unified to modernization.

Instant Download

Report

Published Jun 27, 2025

3rd Party Software Support for Microsoft (Gartner Guide)

Strategy for Sourcing, Procurement, and Vendor Management leaders to save 50%+ on support for Microsoft, VMware, SAP, and IBM.

Instant Download

Cheat Sheet

Published Aug 01, 2025

US Cloud: Microsoft Support for Enterprise (Data Sheet)

US Cloud facts for enterprise CIOs and Procurement seeking 50%+ support cost savings and a side-by-side comparison of US Cloud and Microsoft.

Instant Download

Cheat Sheet

Published Sep 19, 2025

US Cloud CSP Partner Cheat Sheet: Microsoft Unified Support Alternatives for Clients

The US Cloud CSP Partner Cheat Sheet is a quick reference for CSPs, MSPs, VARs, and LSPs looking to replace Microsoft Unified Support for their clients. Learn how to generate new revenue streams, lower escalation costs, and deliver faster, higher-quality support with US Cloud.

Instant Download

eBook

Published Sep 17, 2025

The Microsoft Money Trap

Reclaim lost manpower and budget dollars: use this eBook to finally escape the Unified lock-in.

Instant Download

eBook

Published Sep 09, 2025

Breaking the Microsoft Monopoly Mindset: A Practical Procurement Guide

Procurement leaders don’t have to accept Microsoft’s monopoly pricing. This guide reveals how to cut 30–50% in support costs, escape vendor lock-in, and reinvest savings into innovation with US Cloud.

Instant Download

eBook

Published Aug 26, 2025

Stop Paying the Microsoft Monopoly Tax

Sticking with monopolistic support practices from Microsoft is now a choice. Here's your 400% wake-up call.

Instant Download

Cheat Sheet

Published Aug 01, 2025

US Cloud FAQ – Frequently Asked Questions

Discover how US Cloud delivers faster, more secure, and cost-effective Microsoft Premier and Unified Support—backed by senior U.S.-based engineers and ironclad SLAs. This 2025 FAQ reveals how hundreds of enterprises are breaking free from the Microsoft support monopoly.

Instant Download

Executive Summary

Published Jul 29, 2025

Capabilities Statement: Trusted Microsoft Support for the Public Sector

Explore how US Cloud provides a proven, cost-effective alternative to Microsoft Unified Support for federal, state, and local government agencies. This capabilities statement highlights our deep Microsoft expertise, rapid response times, and commitment to security and compliance in the public sector.

Instant Download

Report

Published Jul 28, 2025

The Independent Guide to Microsoft Unified Support

Understand how Microsoft Unified Support and MS Unified Enterprise plans are priced. Get key renewal negotiation tips to save your enterprise significant time and money. Learn how to identify viable alternatives to Microsoft.

Instant Download

Video / Webinar

Overcoming Microsoft Unified Support Gaps in EMEA with US Cloud

Historically, EMEA businesses have been subjected to inefficient Microsoft Unified support due to time zone discrepancies, slow response times, and boosted costs. Watch here to see how US Cloud resolves these problems for enterprises in the EMEA region.

View the Video

Executive Summary

Published Jan 17, 2025

Azure Cost Optimization Guide for Maximizing Cloud Savings

Discover how to reduce your Azure spend by up to 30% with US Cloud’s innovative eight-week cost optimization service. Learn strategies like resource downscaling, eliminating unused assets, and leveraging the Azure Hybrid Benefit. Explore actionable recommendations tailored for your organization.

Instant Download

Video / Webinar

Microsoft Unified Support Myths: Optimize Your Budget with US Cloud

Are Microsoft Unified Support costs worth it? Rising expenses, complex pricing, and slow response times leave many organizations searching for better options. This video debunks common myths and offers tips to optimize your IT support budget without sacrificing quality.

View the Video

Video / Webinar

Microsoft Licensing Essentials: Choosing Between MCA and EA

Choosing the right Microsoft licensing agreement can make or break your tech budget—are you aware of the game-changing differences between the Microsoft Customer Agreement (MCA) and the Enterprise Agreement (EA)? Discover how one choice could drastically impact your Microsoft support costs!

View the Video

Report

Published Aug 22, 2024

2024 Gartner Market Guide for Microsoft Product Support Services

See why Gartner recommends Microsoft third-party support. Eliminate year-over-year software maintenance and support increases. Risk assessment for making the switch. Use cases for third-party support.

Instant Download

Report

Published Oct 31, 2024

Market Guide for Independent Third-Party Software Support for Megavendors

Use this report to analyze cost-saving opportunities provided by independent third-party support providers for IBM, Microsoft, Oracle, and SAP software support.

Instant Download

Video / Webinar

Switching from Microsoft Unified Support to US Cloud: Client Experiences and Benefits

What does switching from Microsoft Unified Support to US Cloud look like? Two of our clients, Dormakaba and Bottomline, discuss the transition and how it impacted their business in this US Cloud-sponsored Redmond Tech Talk.

View the Video

Cheat Sheet

Published Jun 20, 2024

The Ultimate Guide to Copilot

Microsoft Copilot is a huge new AI resource for enterprises around the world, so US Cloud breaks it down and makes it more digestible for new and experienced users alike.

Instant Download

Video / Webinar

Mastering Microsoft Copilot Integration: Expert Insights and Strategies

Microsoft Copilot is the newest Microsoft product on the block, which means there are many features and functions for businesses to learn. Uncover the hidden costs behind Copilot and much more in our US Cloud-sponsored Redmond Tech Talk.

View the Video

Video / Webinar

Solving the Microsoft Support Problem: How to Choose the Right Alternative to Microsoft Unified

Microsoft Unified Support third-party alternatives are out there, but what do they offer that Microsoft doesn't? Discover what Microsoft Unified Support alternatives bring to the table and how they can benefit your business in our US Cloud-sponsored Redmond Tech Talk.

View the Video

Cheat Sheet

Published Dec 20, 2023

6 Tips for Negotiating with Microsoft

If you are approaching an upcoming renewal date, you will need to consider whether or not you stay with Microsoft Unified Support. Here are some tips to smooth over the negotiation process.

Instant Download

Cheat Sheet

Published Dec 20, 2023

Preparing to Switch to MSFT Unified

Understanding the complexity of Unified Support is paramount to protecting your enterprise’s technical capabilities and precious IT budget.

Instant Download

Executive Summary

Published Dec 20, 2023

Sources for Microsoft Support

Third-party enterprise software support began in 2005 as an alternative to Oracle’s support. Now, you can gain Microsoft Support from three major options.

Instant Download

Cheat Sheet

Published Dec 20, 2023

US Cloud Tickets and SLAs

Every ticket that you submit has a severity level attached depending on how impactful the problem is for your organization. Certain severities will take priority depending on how harmful they are to your processes.

Instant Download

Report

Published Aug 04, 2023

The Microsoft Unified Support 2023 Special Analyst's Report

This special report on MS Unified Support will help enterprises understand the fast-moving landscape of Premier/Unified Support.

Instant Download

Report

Published Oct 31, 2024

2023 Gartner Market Guide for Independent Third-Party Software Support for Megavendors

Organizations can significantly reduce software support costs for major vendors like IBM, Microsoft, Oracle, and SAP by at least 50% by using independent third-party providers. Mitigate risks by evaluating thoroughly, comparing service offerings, analyzing contracts, and more.

Instant Download

Case Study

Published Mar 14, 2022

US Cloud Case Studies: Healthcare & Hospitals

Fortune 500 healthcare organizations and regional hospitals who have switched from Microsoft Premier Support or MS Unified to US Cloud.

Instant Download

Case Study

Published Mar 14, 2022

US Cloud Case Studies: Finance, Banks & Insurance

Fortune 500 financial services organizations, multi-national banks and global insurance companies who have replaced Microsoft Premier or MS Unified Support with US Cloud.

Instant Download

Cheat Sheet

Published Mar 06, 2023

Top 4 Microsoft Support Renewal Traps

Enterprises must acknowledge the risks of MS Unified Support renewal, navigate them appropriately, or avoid them altogether with a viable third-party Microsoft support provider like US Cloud. This white paper will give you an overview of those traps, the business officer impacted, and your options.

Instant Download

Cheat Sheet

Published Apr 18, 2024

Microsoft Enterprise Support Services Comparison

Grab and go PDF for Procurement and IT leaders. Compare US Cloud to Microsoft Premier/Unified support for enterprises. Explore 30-50% cost reduction and response/resolution efficiency gain opportunities.

Instant Download

Cheat Sheet

Published Mar 01, 2023

Microsoft Support Vendor Checklist

Use the Vendor Checklist to identify Microsoft support providers and mitigate risk by identifying the most qualified provider to support your company’s Microsoft technologies.

Instant Download

Cheat Sheet

Published Feb 20, 2023

RFP Template for Microsoft Enterprise Support

RFP template to assist enterprises in evaluating Microsoft third party support providers. Best practices for service delivery, account management, SLAs and compliance needed to replace MS Premier and Unified Support.

Instant Download

Cheat Sheet

Published Dec 13, 2022

Microsoft Premier Support Portal Parity

Former Microsoft Premier Support Portal and MS Unified Services Hub users who login to the new US Cloud Microsoft Support Portal are noting a better overall support experience. Enterprise demos available upon request.

Instant Download

Executive Summary

Published Mar 14, 2022

The Switch to Microsoft Third Party Software Support

A recent US Cloud study examined the savings and efficiency gains realized by 50 Microsoft Premier Support and MS Unified customers who made the switch to independent 3rd party Microsoft support.

Instant Download

Executive Summary

Published Feb 19, 2022

New Choices and Alternatives to Microsoft Unified Support

Get to know the three primary options for former Microsoft Premier Support enterprises seeking alternatives to the new Unified model. Understand their pro's and con's, and the questions you need to ask about each.

Instant Download

Executive Summary

Published Mar 14, 2022

US Cloud Premier Support for All Microsoft Software

A brief overview of US Cloud capabilities and common questions from enterprises on how US Cloud is able to replace Microsoft Premier and Unified Support while reducing cost and increasing quality.

Instant Download

Report

Published Dec 12, 2023

2022 Gartner Report for Independent Third-Party Support for Microsoft Software

See why Gartner recommends Microsoft third party support. Eliminate year-over-year software maintenance and support increases. Risk assessment for making the switch. Use cases for 3rd party support.

Instant Download

Report

Published Jul 29, 2025

2021 Gartner Market Guide for Independent Third-Party Support for IBM, Microsoft, Oracle and SAP Software

Independent third-party software support (TPSS) providers offer organizations a lower-cost alternative to the escalating maintenance and support fees from IBM, Microsoft, Oracle, and SAP, with potential cost reductions of up to 50%. Gartner recommends that sourcing and procurement leaders conduct thorough risk-benefit analyses, comparisons, and trials with multiple providers to ensure service quality meets organizational needs.

Instant Download