Microsoft Unified Support Agreement

MICROSOFT UNIFIED SUPPORT AGREEMENT

Reduce your Microsoft Unified Support Agreement cost by up to 50% with US Cloud. Use the savings where your enterprise needs it most.

Microsoft Unified Support Agreement

Microsoft Premier (Unified) Support Cost Savings - 30-60%
30% to 50%
Cost Savings
vs. Microsoft
US Cloud Premier Support 6 Minute Response Time
15 Minute
Response from

Live Engineer
US Citizen Premier (Unified) Support at US Cloud
All US Citizens
ITAR
Compliant
Microsoft Certified Engineer Support - US Cloud
100k Tickets
Resolved
MSFT Escalations
Microsoft Certified Support - US Cloud
20+ Years
MSFT Product
Experience
Fortune 500 Premier (Unified) Enterprise Support at US Cloud
Trusted by
Fortune 500
Worldwide

UNIFIED SUPPORT AGREEMENT PRICE INCREASE

Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support customers to a Unified Support agreement.

The new Unified support agreement includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.

MS Unified agreement pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most Microsoft enterprise support customers.

CUT YOUR UNIFIED AGREEMENT COST IN HALF

Why pay for support you don’t need?  Channel your inner Ninja and cut your Unified Support agreement cost in half by only paying for the Microsoft support your enterprise consumes.

Our typical client gets 46% better Unified Support agreement pricing at US Cloud, with some clients getting up to 300%!  Capture even more savings by reducing your DSE wasted hours with a 63% smaller commitment at US Cloud.

Right-size your Unified Support agreement and start saving today by switching to US Cloud – the only proven alternative to Microsoft Unified support services.

Microsoft Enterprise Support Options

Compare US Cloud’s 24/7 global Microsoft Support for enterprises to MSFT and other alternatives.
See for yourself why enterprises worldwide are replacing MSFT Unified with US Cloud.

Microsoft Enterprise Support Ranked #1 - US Cloud

Price
15 min response – SLA
Global 24/7 L2-4 Engineers
100% USA – Secure, Compliant
Support all MSFT Products

Microsoft Enterprise Support Ranked #2

Price
60 min, no sla
24/7 L2-4
Onshore / Offshore
Full stack

Microsoft Premier/Unified Support Alternative Ranked #3

Price
45 min, no sla
24/7 L1-3
Offshore
Full stack

Microsoft Premier/Unified Support Alternative Ranked #4

Price
90 min, no sla
12/5 L1-2
Onshore / Offshore
cloud only

ULTRA-RESPONSIVE, SUPPORT AGREEMENT FOR HALF THE PRICE

Get significant cost savings and 4x faster response times vs. Microsoft support agreement – without sacrificing quality or expertise. With over 72,000 tickets resolved and two decades of experience, you can count on US Cloud.

  • Proactive and reactive tickets

  • All severity levels supported

Ryan H with Aegion switched from Microsoft Premier to US Cloud and saved 38%

“Looking back, going with US Cloud was a no brainer. I put a lot more effort into trying to stay with Microsoft than I should have. We will be renewing with US Cloud this year.”

Ryan H, Director of IT Infrastructure
Microsoft Enterprise Support Agreement Tickets - US Cloud

MSFT tickets – US Cloud Q2 2019

COMPREHENSIVE MICROSOFT STACK SUPPORT AGREEMENT

Complete Microsoft support agreement for all Microsoft products supported across the stack, including on-premise and cloud applications

US Cloud solves problems that MSFT won’t touch: WebEx no-longer working with your O365 calendars? We fix that. They don’t.

Office 365 + Azure Enterprise Support Agreement Included

For O365 or Azure (our two biggest support categories), use US Cloud for edge cases or work-around solutions

For online product bugs or code-fixes, US Cloud manages Microsoft escalations for you, start to finish

THE US CLOUD ADVANTAGE

US
Cloud
Microsoft
Support
Support Services All on-premise / cloud MS products
24 / 7 / 365 global support
Operational and configuration support
Installation and upgrade support
Named technical account manager (TAM)
Named designated support engineering (DSE) available
15-minute guaranteed response SLA for all cases
All screened US citizens for ITAR / DFARS compliance
Integrated performance support
Impact on Resources Significantly reduce operating costs (budget, people, time)
Get Microsoft Support for Less

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