MICROSOFT UNIFIED SUPPORT AGREEMENT

Reduce your Microsoft Unified Support Agreement cost by 30% – 60% with US Cloud. Use the savings where your enterprise needs it most.

Microsoft Unified Support Agreement

Microsoft Unified Support Agreement Savings - 30-60%

30% – 60%
Savings vs.
Microsoft

US Cloud Premier Support Agreement - 6 Minute Response Time

6 Minute
Response from

Live Engineer

US Citizen Premier (Unified) Support Agreement at US Cloud

All US Citizens
ITAR/DFARS
Compliant

Microsoft Certified Engineers - US Cloud Premier (Unified) Support Agreement

67,000 Tickets
< 1% Escalated
to Microsoft

Microsoft Certified Partner - US Cloud Agreement

Enterprise,
Cloud, Dev
c. 1999

Fortune 500 Premier (Unified) Support Agreement Customers at US Cloud

Trusted by
Fortune 500
Worldwide

UNIFIED SUPPORT AGREEMENT PRICE INCREASE

Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support customers to a Unified Support agreement.

The new Unified support agreement includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.

MS Unified agreement pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most Microsoft enterprise support customers.

CUT YOUR UNIFIED AGREEMENT COST IN HALF

Why pay for support you don’t need?  Channel your inner Ninja and cut your Unified Support agreement cost in half by only paying for the Microsoft support your enterprise consumes.

Our typical client gets 46% better Unified Support agreement pricing at US Cloud, with some clients getting up to 300%!  Capture even more savings by reducing your DSE wasted hours with a 63% smaller commitment at US Cloud.

Right-size your Unified Support agreement and start saving today by switching to US Cloud – the only proven alternative to Microsoft Unified support services.

MICROSOFT UNIFIED SUPPORT AGREEMENT ALTERNATIVES

Compare Microsoft Unified Support agreement to US Cloud Premier Support and other alternatives.
See for yourself why enterprises worldwide are replacing Microsoft Unified with US Cloud.

Microsoft Unified Support Agreement Alternative - US Cloud

Agreement Price
Initial response time (IRT)
Priority Routing
All US Citizens
Agreement Hours Never Expire

Microsoft Unified Support Agreement Pricing

Price
IRT
Tier Routing
Onshore / Offshore
As Needed

Microsoft Unified Support Agreement Alternative Ranked #3

Price
IRT
Tier Routing
Offshore
Hours Expire

Microsoft Unified Support Agreement Alternative Ranked #4

Price
IRT
Tier Routing
offshore
Hours Expire

US CLOUD ENTERPRISE MICROSOFT SUPPORT – BETTER AGREEMENT AND PRICE 

Microsoft Unified Support Agreement Partner - US CloudMicrosoft Unified Support Agreement Provider - US Cloud

US Cloud Agreement is Built to Support Microsoft

US Cloud is a highly-specialized IT shop that has been dedicated to Microsoft products and support for over two decades.  We offer:

  • Ultra-focused, low-overhead operations in the Midwest
  • True experts in the Microsoft stack, with former CIO’s, Microsoft TAM’s, and Microsoft-certified engineers on staff
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Fixated on higher-quality MSFT support at a lower price
Video Thumbnail

US Cloud Client Journey

Former Microsoft Premier Support client discusses switching to US Cloud. Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. He also answers the following questions:

  • Were you determined to leave Microsoft Premier Support?
  • When did you realize you COULD leave Microsoft?
  • Did your relationship with Microsoft suffer after switching?
  • How has it gone so far with US Cloud support?
  • How fast or responsive has US Cloud been?
  • What about ticket resolution times?
  • What do your engineers think about US Cloud?
  • Any regrets moving to US Cloud for Premier Support?

Microsoft Unified Support Pricing ListUS Cloud is Trusted World Wide

US Cloud is a trusted, experienced Microsoft Partner with global Fortune 500, Small and Medium Enterprise (SME), US Federal, State and local government clients.  Here’s why:

  • 20+ year Microsoft Partner; 15+ year Certified Partner, 5+ Cloud Partner
  • Over 67,000 tickets worked, 5,000+ migrations managed, deep Microsoft experience
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Supporting Fortune 100s to S&M enterprise on issues that range from routine to mission critical
Microsoft Unified Support Price Timeline

Brief History of US Cloud

In 1996 FrontPages Web Hosting was founded by Rob LaMear.  Since then our brands have supported over 2.1 billion logins across 80 countries.  We now have veteran leadership, zero debt and 20+ years of financial stability behind us.  Milestones include:

  • 1999 – Fpweb.net became the first provider in the World to host SharePoint.
  • 2002 – Fpweb.net surpasses 100 million logins under management. 
  • 2006 – Fpweb.net performs 1,000th client platform migration.
  • 2012 – Fpweb.net expands managed services to include support for Microsoft Exchange, SQL and Windows Server.
  • 2013 – US Cyber Vault launched to secure client data and protect global brands.
  • 2017 – US Cloud launched, formalizing Microsoft Premier Support services.

ULTRA-RESPONSIVE, SUPPORT AGREEMENT FOR HALF THE PRICE

Get significant cost savings and 5x faster response times vs. Microsoft support agreement – without sacrificing quality or expertise.  With over 67,000 tickets resolved and two decades of experience, you can count on US Cloud.

  • Fully replace Microsoft Unified Support contract

  • Hours never expire, low minimums to try

  • Support for entire MSFT stack, including O365

  • Proactive and reactive tickets

  • All severity levels supported

  • TAM’s and DSE’s for higher support levels

Switched for Better Microsoft Premier (Unified) Pricing at US Cloud

Working with US Cloud has been a pleasure. Every ticket I’ve opened with them has been resolved in three business days or less, including one Microsoft gave up on after three weeks.

Ryan H, Multinational Oil & Gas Company
Microsoft Enterprise Support Agreement Tickets - US Cloud

MSFT tickets – US Cloud Q2 2019

COMPREHENSIVE MICROSOFT STACK SUPPORT AGREEMENT

Complete Microsoft support agreement for all Microsoft products supported across the stack, including on-premise and cloud applications

US Cloud solves problems that MSFT won’t touch: WebEx no-longer working with your O365 calendars? We fix that. They don’t.

Office 365 + Azure Enterprise Support Agreement Included

For O365 or Azure (our two biggest support categories), use US Cloud for edge cases or work-around solutions

For online product bugs or code-fixes, US Cloud manages Microsoft escalations for you, start to finish

CROSS PLATFORM SUPPORT AGREEMENT

Ability to solve complex problems when Microsoft issues also involve other common enterprise technology platforms such as Cisco, VMware and AWS.

CISCO

Cisco + Microsoft Support

Cisco

Increase network availability with Cisco + MSFT proactive support services at US Cloud

VMWARE

VMware + Microsoft Support

VMware

Fix VMware + Microsoft issues faster with reactive support services at US Cloud

AWS

AWS + Microsoft Support

AWS

Be more confident with AWS + MSFT all screened US Citizen support at US Cloud

Get 30% – 60% savings vs Cisco plus Microsoft Unified Support. Redeploy your savings where it’s needed most.

Live, US citizen engineers start troubleshooting your VMware or Microsoft support ticket within six minutes, 24/7/365

Your hours never expire. If you don’t use all your AWS or Microsoft support hours, they just roll over into your next year.

THE US CLOUD ADVANTAGE

US
Cloud
Microsoft
Support
Support ServicesAll on-premise / cloud MS products
24 / 7 / 365 global support
Operational and configuration support
Installation and upgrade support
Named technical account manager (TAM) available
Named designated support engineering (DSE) available
6-minute guaranteed response SLA for all cases
All screened US citizens for ITAR / DFARS compliance
Cross-platform support for MS, Cisco, VMware, AWS
Integrated performance support
Strategic ServicesCross-platform roadmap advisory services
Multi-cloud advisory services
Cross-platform license advisory services
Cross-platform security advisory services
Impact on ResourcesSignificantly reduce operating costs (budget, people, time)

Next step - Better Microsoft Unified Support Agreement at US Cloud

Take the Next Step for Better Unified Support Agreement Pricing

US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide.  We enable Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30% – 60% on support costs and free up funds to drive innovation.