UNIFIED SUPPORT AGREEMENT PRICE INCREASE
Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support customers to a Unified Support agreement.
The new Unified support agreement includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.
MS Unified agreement pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most Microsoft enterprise support customers.