Microsoft Unified Support Agreement
MICROSOFT UNIFIED SUPPORT AGREEMENT
Reduce your Microsoft Unified Support Agreement cost by up to 50% with US Cloud. Use the savings where your enterprise needs it most.
30% to 50%
Cost Savings
vs. Microsoft
15 Minute
Response from
Live Engineer
All US Citizens
ITAR
Compliant
100k Tickets
Resolved
MSFT Escalations
20+ Years
MSFT Product
Experience
Trusted by
Fortune 500
Worldwide
UNIFIED SUPPORT AGREEMENT PRICE INCREASE
Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support customers to a Unified Support agreement.
The new Unified support agreement includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.
MS Unified agreement pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most Microsoft enterprise support customers.
CUT YOUR UNIFIED AGREEMENT COST IN HALF
Why pay for support you don’t need? Channel your inner Ninja and cut your Unified Support agreement cost in half by only paying for the Microsoft support your enterprise consumes.
Our typical client gets 46% better Unified Support agreement pricing at US Cloud, with some clients getting up to 300%! Capture even more savings by reducing your DSE wasted hours with a 63% smaller commitment at US Cloud.
Right-size your Unified Support agreement and start saving today by switching to US Cloud – the only proven alternative to Microsoft Unified support services.
Microsoft Enterprise Support Options
Compare US Cloud’s 24/7 global Microsoft Support for enterprises to MSFT and other alternatives.
See for yourself why enterprises worldwide are replacing MSFT Unified with US Cloud.
ULTRA-RESPONSIVE, SUPPORT AGREEMENT FOR HALF THE PRICE
Get significant cost savings and 4x faster response times vs. Microsoft support agreement – without sacrificing quality or expertise. With over 72,000 tickets resolved and two decades of experience, you can count on US Cloud.
Fully replace Microsoft Unified Support contract
Support for entire MSFT stack, including O365
Proactive and reactive tickets
All severity levels supported
“Looking back, going with US Cloud was a no brainer. I put a lot more effort into trying to stay with Microsoft than I should have. We will be renewing with US Cloud this year.”
MSFT tickets – US Cloud Q2 2019
COMPREHENSIVE MICROSOFT STACK SUPPORT AGREEMENT
Complete Microsoft support agreement for all Microsoft products supported across the stack, including on-premise and cloud applications
US Cloud solves problems that MSFT won’t touch: WebEx no-longer working with your O365 calendars? We fix that. They don’t.
Office 365 + Azure Enterprise Support Agreement Included
For O365 or Azure (our two biggest support categories), use US Cloud for edge cases or work-around solutions
For online product bugs or code-fixes, US Cloud manages Microsoft escalations for you, start to finish
THE US CLOUD ADVANTAGE |
US Cloud |
Microsoft Support |
|
|---|---|---|---|
| Support Services | All on-premise / cloud MS products | ||
| 24 / 7 / 365 global support | |||
| Operational and configuration support | |||
| Installation and upgrade support | |||
| Named technical account manager (TAM) | |||
| Named designated support engineering (DSE) available | |||
| 15-minute guaranteed response SLA for all cases | |||
| All screened US citizens for ITAR / DFARS compliance | |||
| Integrated performance support | |||
| Impact on Resources | Significantly reduce operating costs (budget, people, time) | ||