What is a Microsoft Unified Support Service Level Agreement (SLA)?
Microsoft Unified Support is designed to match the needs of your enterprise by providing comprehensive support coverage for you entire Microsoft portfolio. As your business transforms to utilize the power of the cloud, so must your systems, your processes, and the skills of your people. To succeed in today’s way of working, you need your technology to evolve with you and you need your support to do the same.
A Service Level Agreement (SLA) defines the level of service you expect from Microsoft, laying out the metrics by which service delivery is measured, as well as remedies or financial penalties should agreed-upon service levels not be achieved. It is a critical component of any Microsoft support contract.
The Microsoft Unified Support SLA Service Level Agreement should help maximize your enterprise’s uptime by ensuring:
- faster response times
- shorter time to resolution