The Million-Dollar Switch: How to Stop Microsoft Enterprise Support from Costing Excess Time and Money.

Contrary to popular belief, the fully branded Microsoft Support price tag is not mandatory.

For organizations that integrate Microsoft deeply into their infrastructure, they may feel chained to the “OEM” for the expertise to keep Microsoft products running. These Microsoft systems simply cannot fail.

But is the Microsoft Support really “working” if it is plagued by costs that continue to rise, response times that lengthen, and ticket resolution that ultimately fixes nothing? Not to mention, outsourced support from inexperienced engineers.

Enter US Cloud: the enterprise-level solution for IT leaders searching for an end to the sweeping billing practices of Microsoft Unified. We offer a high-performance alternative to direct Microsoft support that saves customer 30-50% over Unified—while enhancing service quality, not limiting it.

See why over 50 Fortune 500 companies have already slashed their Microsoft support prices after switching from Microsoft Unified to US Cloud.

Fortune 500 companies save 30-50% switching from Microsoft Unified Support to alternatives.

While unpredictable pricing models are certainly one of the most common reasons why enterprises choose to leave Microsoft Unified, it is not the only reason why even organizations that can afford such a price tag decide to cut ties, too.

Here are some reasons, our customers have said, for what lead to a break from Microsoft Support:

• Perpetual Unified cost increases
• One-size-fits-all pricing
• Slow response times
• Support from inexpert engineers
• Shifting support model from the flexible Premier Support to the rigid Unified format.

US Cloud offers 30-50% savings on Microsoft enterprise support services.

Our unique approach to enterprise-level Microsoft support arms IT decision-makers and executives with what they need to make an informed decision about optimal support.

Cut Support Costs by 30-50% on Microsoft Enterprise Support

In 2024, over 97% of our customers reported saving at least 30% of their annual budget after switching from Unified to US Cloud. Most of this percentage saved more than that, averaging up to 50%. In other words: businesses to choose high-quality support from US Cloud can still cut their support bills in half.

For some clients, that cost savings amounts to millions of dollars, just by switching to support from US Cloud. Even if you don’t choose to use our services, we frequently hear back from former prospects about how a request for proposal (RFP) completed through US Cloud significantly boosts negotiation opportunities.

Faster Response Times, Especially for Critical Tickets

US Cloud’s service level agreements (SLAs) guarantee a 15-minute response time for all tickets. For critical tickets, we average significantly less than that at less than 5 minutes. Compare this to Microsoft Support’s famously long response times, which can take hours—or even days.

US Cloud responds up to 24x faster than Microsoft Unified.

Improved Seamless Support Experience

Our support model includes technical account managers (TAMs) and designated support engineers (DSEs). Together, professionals in these two roles work on your behalf to offer specialized support that directly targets your Microsoft issues.

Furthermore, your team can benefit from engineers with deep expertise right off the bat: customers enjoy direct access to senior engineers with an average of about 15 years of Microsoft experience. That means no more bouncing between tiers until you finally find an engineer who’s been around long enough to know what to do.

US Cloud offers flexible pay-as-you-go IT support versus Microsoft's bundled tier pricing.

Flexible Pay-As-You-Go Model

With Microsoft Unified, all customers are notched into all-or-nothing tiers that often either underserve or overserve the clients who have been assigned to them. These typically bundle services or license agreements together whether you want that or not.

However, with US Cloud, our pay-as-you-go model offers flexible scaling that prevents wasteful spending while still saving room for optimal performance as it is needed. Pay for the support you use and eliminate excess expenditures.

Hassle-Free Escalation Procedures

While it’s true that US Cloud is third-party Microsoft support, that doesn’t mean that partnering with us will force you to sacrifice all connections to Microsoft. US Cloud has a direct line to Microsoft, too, ensuring clients with severe Microsoft issues retain access to critical Microsoft resources.

That is, if it’s one of the few times such escalation is needed. With the amount of experience garnered by our engineers, escalation to Microsoft for severe issues is rarely necessary.

Enterprises don’t lose escalation paths through US Cloud—they just get a faster and more efficient support experience.

Check the steps below to learn how to start saving on Microsoft support through US Cloud.

Step 1: Assess Your Current Microsoft Support Costs

• Identify how much your enterprise is currently spending on Microsoft Unified Support.
• Analyze how much of that support is actually being used.

Step 2: Compare Pricing and Services

• Ask US Cloud for a custom pricing analysis based on your enterprise’s needs.
• Identify potential savings (typically 30-50%).
• Compare this cost to what you currently spend on Microsoft Unified Support.

Step 3: Transition Seamlessly Without Downtime

US Cloud’s team ensures a smooth transition without disrupting the overall operations of your business.

US Cloud ensures seamless transition without operational disruption when switching IT support providers.

Step 4: Save Money on Microsoft Support & Start Experiencing the Benefits Immediately

• Your team can start seeing improvements as soon as day one. That includes:
  • Faster response times
  • Direct access to expert engineers
  • Significant cost savings kick starting to kick in

See the difference a customized approach to Microsoft support makes. As one customer noted,

“I have to say that after using Microsoft support for 25 years, our first ticket via US Cloud was the best Microsoft support call I have had. I was called back within 15 minutes and we had an engineer within 30 minutes.  Our coordinator and engineer were both exceptionally knowledgeable and professional.  Communication was clear and concise.  I would highly recommend US Cloud.”

Your team needs agile support from U.S.-based Microsoft experts. Join the 50+ Fortune 500 companies and 6 million users who already know how integral US Cloud is for their IT infrastructures. Make that million-dollar switch today when you call US Cloud for more information and a free cost analysis.

Will switching to US Cloud affect my Microsoft licensing or agreements?

No, your Microsoft agreements remain unchanged. US Cloud simply replaces Microsoft as your support provider while keeping all escalation paths intact. However, several customers have used a request for proposal (RFP) from US Cloud to negotiate better terms for licensing during contract renewal season.

How much can my enterprise save by switching to US Cloud?

Most enterprises save between 30-50% compared to Microsoft Unified Support, depending on usage and service levels. A combination of cost-reduction measures are applied to your unique infrastructure to create an efficient third-party Microsoft support service that provides quality expertise at a fraction of the cost of Microsoft Unified.

How long does it take to transition from Microsoft Unified Support to US Cloud?

Most enterprises transition seamlessly in a few weeks, with no downtime or service disruptions.

Who will be handling my support requests when I have a Microsoft issue?

You’ll have direct access to senior engineers that together have an average of about 15 years of experience, ensuring faster and more efficient resolution.