Reclaim Your IT Budget: Unlocking 7-Figure Savings on Microsoft Support.

Are you unknowingly overpaying for Microsoft support? Many organizations are, and the potential savings could be substantial – even reaching seven figures. Let’s explore how businesses like yours can dramatically reduce their Microsoft support costs by considering support alternatives like US Cloud, leading to more cost-effective IT solutions.

Microsoft Unified Support, while designed to provide comprehensive coverage, often comes with drawbacks:

• Complex pricing models based on overall Microsoft software spend
• Bundled services that may include unnecessary features
• Limited flexibility in customizing support plans
• Potential hidden costs and unexpected fees

Especially as an organization expands and adopts more Microsoft products, these factors can lead to escalated expenses.

Microsoft Unified Support pricing is directly tied to an organization’s annual software and cloud services expenditure. As of 2024, the pricing structure is as follows:

• Unified Support Core Plan: 8% of annual software spend (minimum $25,000)
• Unified Support Advanced Plan: 10% of annual software spend (minimum $50,000)
• Unified Support Performance Plan: 12% of annual software spend (minimum $175,000)

This percentage-based model means that as your Microsoft investment grows, so does your support cost, often outpacing the actual increase in your support needs.

Microsoft Support costs 8-12% of annual software spend.

As organizations approach their Microsoft Unified Support contract renewals, it’s crucial to understand the potential pitfalls:

• Pricing Unpredictability: CTOs face challenges in accurately forecasting cloud consumption while avoiding unexpected cost increases.
• Quality Degradation: As more clients utilize the “as-needed” ticketing system, Microsoft’s support services are struggling to keep up with increased demand.
• Support Sovereignty: There may be concerns about data privacy and compliance when support is provided from offshore locations.
• Monopoly Abuse: Microsoft’s dominant market position may lead to unfavorable terms for customers.
• Contractual Rigidity: New contractual terms may limit flexibility and negotiation power for enterprises.

Additionally, many organizations report that the quality of support under Unified Support has not improved compared to previous support models despite the higher costs.

Five critical risks when renewing Microsoft Unified Support.

In today’s competitive business environment, optimizing IT spending is crucial. At US Cloud, we’re here to help you unlock significant cost savings while maintaining high-quality support.

Forrester Research projects that companies transitioning to third-party support are set to collectively save over $5 billion by 2027. This significant projection highlights the growing trend of enterprises embracing third-party software support and maintenance as an alternative to traditional OEM support models.

By switching to US Cloud, tech companies can:

• Reduce Microsoft support costs by 30-50%
• Eliminate waste associated with traditional support packages
• Gain flexibility with pay-as-you-go pricing models
• Free up resources for strategic IT initiatives

Third-party support projected to save companies $5B+ by 2027.

Moreover, US Cloud offers faster response times, with guaranteed responses as quick as 15 minutes for all ticket severities. This level of efficiency is crucial in today’s fast-paced business environment, where downtime can lead to significant losses. Our support is delivered by 100% U.S.-based engineers who possess an average of over 14 years of experience with Microsoft technologies, ensuring expert insights tailored to your specific needs.

Collaboration between CFOs and CIOs is becoming increasingly important in technology-focused companies. Together, they must identify strategies that deliver both financial savings and technological advancements. Third-party Microsoft support serves as an excellent example of such a strategy that satisfies the goals of both CIOs and CFOs.

The potential for seven-figure savings on Microsoft support is real, and organizations like yours can achieve it by considering alternatives like US Cloud. By switching to a more cost-effective and tailored support solution, you can not only reduce your Microsoft support costs but also improve the quality of the service you receive.

So, what does this mean for your business? It means having more resources to invest in strategic IT initiatives, enhancing your competitive edge in the market. It means faster response times, dedicated US-based support engineers, and flexible pricing models.

Ready to take the next step? Schedule a call with us today to hear how you can optimize your Microsoft support strategy.

Save 30-50% by switching to US Cloud support.

Why is Microsoft Unified Support so expensive?

Microsoft Unified Support pricing is tied to your overall Microsoft software spend, meaning costs increase as your investment grows. Additionally, its bundled services and lack of flexibility can lead to unnecessary expenses.

What services are included in Unified Support?

Unified Support includes 24/7 technical support, escalation management, advisory support, and technical training. The exact services vary depending on the chosen plan (Core, Advanced, or Performance).

Will I lose critical support by leaving Microsoft Unified Support?

No. Third-party support providers like US Cloud offer the same level of expertise, faster response times, and a more flexible pricing model—without the unnecessary costs.

Are there alternatives to Microsoft Unified Support?

Yes. While pricing varies greatly by option, alternatives include independent third-party providers like US Cloud, Microsoft SAB support, large system integrators, and more.

How does Azure spending affect Unified Support pricing?

Azure spending is calculated separately from other Microsoft products. The pricing uses a graduated model, with different percentages applied to various spending tiers.

How much can my organization save by switching to third-party Microsoft support?

Organizations that switch to US Cloud typically save between 30-50% on their Microsoft support costs, translating to potential seven-figure savings for enterprises.

What are the risks of staying with Microsoft Unified Support?

Businesses face unpredictable pricing, declining support quality, offshore support concerns, and rigid contracts that limit flexibility and negotiation power.

How does US Cloud ensure faster response times?

US Cloud guarantees 15-minute response times for all ticket severities, provided by 100% U.S.-based engineers with an average of 14+ years of Microsoft experience.

Can third-party support help me optimize my company’s IT budget?

Absolutely! By cutting unnecessary costs on Microsoft support, organizations free up resources for strategic IT initiatives, improving overall efficiency and innovation.

How do I get started with US Cloud?

It’s easy—schedule a call with us today to explore how your organization can unlock significant savings while enhancing Microsoft support quality.