Microsoft Unified Support Pricing2018-11-20T11:28:28+00:00

MICROSOFT UNIFIED SUPPORT PRICING

Compare Microsoft Unified support pricing and plans. See if the new all-inclusive Unified support and 60%+ price increase is right for you.

Microsoft Premier Support vs MS Unified Support - Compare Costs and Features

MICROSOFT UNIFIED SUPPORT (Three Levels)
Service MS PREMIER SUPPORT Core Advanced Performance
Pricing Per-hour pricing based on consumption 6% of Office 365 and client software annual costs and 8% of other software and online services annual cost 8% of Office 365 and client software annual costs and 10% of other software and online services annual cost 10% of Office 365 and client software annual costs, and 12% of other software and online services annual cost
Account Management Technical account manager (team, shared or dedicated) Service delivery team Service delivery manager Service delivery manager
Technical advocate
Proactive Support – Automated and online programs Support assistance hours Unlimited Unlimited Unlimited
Proactive Support – Engineer-led risk assessments, chalk talks, planning, implementation and supportability engagements Can be obtained using Support Assistance hours Optional, extra charge Specific number of days included Specific number of days included
PRS – Reactive support PRS hours Unlimited Unlimited Unlimited
PRS – Online services Included without using hours Included in fees @6% of cost for O365 and 8% for Azure and Dynamics Included in fees @8% of cost for O365 and 10% for Azure and Dynamics Included in fees @10% of cost for O365 and 12% for Azure and Dynamics
Initial Response Time 1 hour catastrophic or critical; otherwise, 2 hours during business hours 1 hour critical; 8 hours standard 1 hour critical; 4 hours standard 30 minutes critical; 4 hours standard
Third-Tier Support Optional, extra charge N/A (no option) Included (priority routing for critical) Included (priority routing for all incidents)
Minimum Contract Size N/A $25,000 $50,000 $175,000

Now take a look at US Cloud Premier Support – a Microsoft Unified Support alternative