Microsoft Unified Support PricingRob LaMear2020-11-27T14:57:26-06:00
MICROSOFT UNIFIED SUPPORT PRICING
Microsoft Unified Support pricing starts at $25,000. Compare pricing for the Microsoft Unified Support Core, Advanced and Performance plans. See below for full pricing details on all the MSFT Unified plans.
MICROSOFT UNIFIED SUPPORT PLAN PRICING
There are 3 Microsoft Unified Support plans named Core, Advanced and Performance. The plans respective prices start at $25,000, $50,000 and $175,000 per year.
If your organization needs unlimited Proactive Support, Unified is a good fit. However, real world pricing from MSFT is yielding much higher prices so do your price modeling before negotiating or renewing with Microsoft.
Microsoft Unified Core Plan
Base Price: $25,000 per year
Total Price: The greater of $25,000 OR 6% of Office 365 and client software annual costs and 8% of other software and online services (Azure/Dynamics) annual cost.
Included in Price: 24/7 (1) hour critical response time, 8 hours standard response time, service delivery team, proactive support, problem resolution support
Additional Price Option: Engineer led proactive support
Microsoft Unified Advanced Plan
Base Price: $50,000 per year
Total Price: The greater of $50,000 OR 8% of Office 365 and client software annual costs and 10% of other software and online services (Azure/Dynamics) annual cost.
Included in Price: 1 hour critical response time, 4 hours standard response time, service delivery manager, proactive support, problem resolution support and third-tier support
A typical enterprise customer with 80 hours of Proactive Support and 350 hours of Problem Resolution Support (PRS) had a cost of about $105,000 under the old Premier Support model.
Roughly 200 hours of the 350 PRS hours were covered or discounted via Software Assurance (SA).
That same enterprise spends about $3M annually with Microsoft. Now, under the new Unified model, the organization must effectively pay for the 200 hours of PRS that was previously covered by Software Assurance (SA) – Software Assurance accrual of 24×7 support incidents will be phased out entirely in February 2021 under the new Unified Support Model.
In addition, organizations now pay a premium for unlimited support across all Microsoft products, some of which the organization may not deem critical.
As a result, the adjusted price for the Microsoft Unified Support Performance plan is $190,000.
The new support pricing results in a 44% increase for the organization. The Performance Plan is the top level plan for Unified Support and is based on total Microsoft spend, regardless of deployment status.
Next Step to Save 30-50% with US Cloud
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