Microsoft Unified Performance Plan
Base Price: $175,000 per year
Total Price: The greater of $175,000 OR 10% of Office 365 and client software annual costs and 12% of other software and online services (Azure/Dynamics) annual cost.
Included in Price: 30 minutes critical response time, 4 hours standard response time, service delivery manager, proactive support, problem resolution support and third-tier support
Additional Price Option: 15 minute Azure rapid response