30% – 60%
All US Citizens
< 3% Escalated
20+ years of Microsoft Product Support
UNIFIED SUPPORT PRICE INCREASE
Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support customers to Unified Support.
The new Unified support model includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.
Pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most Microsoft enterprise support customers.
CUT YOUR UNIFIED PRICE IN HALF
Why pay for support you don’t need? Channel your inner Ninja and cut your Unified Support price in half by only paying for the Microsoft support your enterprise consumes.
Our typical client gets 46% better Unified pricing at US Cloud, with some clients getting up to 300%! Capture even more savings by reducing your DSE wasted hours with a 63% smaller commitment at US Cloud.
Right-size your Unified Support agreement and start saving today by switching to US Cloud – the only proven alternative to Microsoft Unified support services.
MICROSOFT UNIFIED SUPPORT PRICING ALTERNATIVES
Compare Microsoft Unified Support prices to US Cloud Premier Support and other alternatives.
See for yourself why enterprises worldwide are replacing Microsoft Unified with US Cloud.
ULTRA-RESPONSIVE, HIGH-QUALITY SUPPORT FOR HALF THE PRICE
Get significant cost savings and 5x faster response times vs. Microsoft support – without sacrificing quality or expertise. With over 72,000 tickets resolved and two decades of experience, you can count on US Cloud.
Working with US Cloud has been a pleasure. Every ticket I’ve opened with them has been resolved in three business days or less, including one Microsoft gave up on after three weeks.
COMPREHENSIVE MICROSOFT STACK SUPPORT PRICING
Complete Microsoft product support for all Microsoft products supported across the stack, including on-premise and cloud applications
US Cloud solves problems that MSFT won’t touch: WebEx no-longer working with your O365 calendars? We fix that. They don’t.
Office 365 + Azure Enterprise Support Pricing Included
For O365 or Azure (our two biggest ticket categories), use US Cloud for edge cases or work-around solutions
For online product bugs or code-fixes, US Cloud manages Microsoft escalations for you, start to finish
CROSS PLATFORM SUPPORT PRICING
Ability to solve complex problems when Microsoft issues also involve other common enterprise technology platforms such as Cisco, VMware and AWS.
Get 30% – 60% savings vs Cisco plus Microsoft Unified Support. Redeploy your savings where it’s needed most.
Live, US citizen engineers start troubleshooting your VMware or Microsoft support ticket within six minutes, 24/7/365
THE US CLOUD ADVANTAGE
|Support Services||All on-premise / cloud MS products|
|24 / 7 / 365 global support|
|Operational and configuration support|
|Installation and upgrade support|
|Named technical account manager (TAM) available|
|Named designated support engineering (DSE) available|
|6-minute guaranteed response SLA for all cases|
|All screened US citizens for ITAR / DFARS compliance|
|Cross-platform support for MS, Cisco, VMware, AWS|
|Integrated performance support|
|Strategic Services||Cross-platform roadmap advisory services|
|Multi-cloud advisory services|
|Cross-platform license advisory services|
|Cross-platform security advisory services|
|Impact on Resources||Significantly reduce operating costs (budget, people, time)|
Take the Next Step for Better Unified Support Pricing
US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30% – 60% on support costs and free up funds to drive innovation.